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“Excellent service,great rooms”

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NH Collection Olomouc Congress
Ranked #1 of 15 Hotels in Olomouc
Certificate of Excellence
Galveston, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent service,great rooms”
Reviewed 11 July 2014

One of the best vacations ever! The management was very helpful acomodating all our requests.Mornings are indulge by yammy breakfast served by the polite personal, rooms at a high standard,elegant, perfect view and closed by downtown. I highly recomand this hotel to anyone for a tremendous experience.

  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Gilda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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499 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Any
English first
Liverpool, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 July 2014

Very modern hotel, everything is immaculate, the furnishings, bathrooms, bedrooms are amazing. The staff are exceptionally well trained and will cater for everything you need, the restaurant is superb with wonderful service and the buffet breakfast has something for everyone. Very resonably priced the hotel is great value for money with a free car park. I have stayed at many 5 star hotels worldwide and I cannot remember one that was better than this.

Room Tip: High rooms have better views.
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  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mikends252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 July 2014

Hotel is located close to the old town. Short walk and you're at the main square, Astronomical clock, Trinity tower, etc. Easy access from the main road, closed and covered parking lot gives you feeling of safety. There's enough space for motorcycles, cars and even vans.
Main lobby makes a welcoming feeling and easy atmosphere. It can happen that you'll veer off the reception desk directly to the bar with many, even exotic, drinks.
Rooms are bright, modern and luxurious. In combination with dark wood they give you warm feeling.
Staff is kind and friendly. They do try to make your stay pleasant in every way. Breakfast offer variety of fruits, meat, cheese and deserts. One word for breakfast would be - rich!
You can access web through lobby computer or excellent coverage with Wi-Fi signal. You can stay in touch through all the hotel.
Because of a good sound protection, you can get a good nigh sleep even when there's a match (football for instance) on the nearby stadium.

All in all EXCELLENT stay every single time.

Room Tip: Twin rooms with extra bed can be cramped though.
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  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Odpadnik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prague, Czech Republic
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 July 2014

The NH has been our go to location for meetings for quite some time now.
The rooms are well designed, equipped, nice and clean.
I am always nicely surprised about the rooms.
As the hotel is located a little bit outside of the center, you can enjoy very nice views from the windows of the higher floors.
Breakfast in the NH hotel offers a nice variation of food and good coffee in a bright room.

However the first contact with the NH in Olomouc might be quite disappointing if you encounter the guys or ladies at the reception, who seem to be trained to a maintain grim look throughout the whole day. If you're too early, forget about asking if it's possible to checking earlier. It's always the same rude response even, if it's just a matter of 5 minutes until "the right time".
Even better it gets, if you find 3 receptionists at the front desk at once, but only one will be willing to help... the other two just tell you to ask somebody else. Unfortunately, that only "someone else" is busy explaining some guys directions and tips about the city, while the concierge seems to be bored to death just 3 steps next to you.

Enough explaining that part - if you happen to get the same experience, just give the management your feedback. Maybe something will change. Some first refreshing encounters (Lucie) have already happened.

Room Tip: If you go to the lobby bar and Alena is on her shift, you'll be served excellently. Even after...
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  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dotmartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport Beach, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 June 2014

I would like to inform you about my recent stay on May 15th, 2014 through May 18th, 2014 with your hotel. The reason for this letter is to point out a staff member of yours that went above and beyond. I have stayed at other NH hotel properties and have never received the exceptional service that I received from Lucie Nevosadova. Not only did she navigate us with instructions on how to go about finding things around the city but anything that we asked from her was done with a yes and smile. From making phone calls to the car rental agency to canceling other reservations at other hotels Lucie performed those tasks above and beyond what we would have ever expected. We also observed her doing this with other guests as we spent time in the lobby. It is this kind of service that helps build loyalty among your hotel brand, especially when I am a customer that travels abroad frequently. Please make sure that you recognize Lucie as I will be coming back and checking in with her to make sure she received the recognition that she deserved. My wife and I can’t thank her enough for all the help and really making us feel like we were at home!

Thank you,

George and Jenny

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thomaskf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
101 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed 15 June 2014

I stayed at the NH Olomouc for 3 nights, travelled as a couple in mid 20's. It is a really good choice for business travellers and tourists. The room was extremely modern, had satellite television, comfortable bedding and a chic bathroom. It was a comfortable size for two people. There was plenty of storage space for clothing and a safe for your valuables.

The hotel comes with a free breakfast - which was fabulous and one of the best hotel breakfasts I have ever had! There was ample selection of eggs, bacon, sausages, deli meats, pastries, breads cheeses (including the famous Olomouc stinky cheese), fruits, vegetables, cereals, yogurts, juices, champagne, coffees and made to order omelettes!

The hotel is not located in the city centre but rather on the outskirts of the centre. It is about a 10-15 minute walk to the old town square. It is about a 45 minute walk to the train/bus station. However, the hotel is located in a safe area, next door to a sports complex and down the street from a grocery store.

I would recommend this hotel to those travelling to Olomouc as long as you have no mobility issues and can walk around the town!

Room Tip: Higher floors have nicer views
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ExploreWithMaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
121 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 7 June 2014

We met with a friend in Olomouc and looked for a hotel. The NH is located outside of the historic center, which is a pity as Olomouc has the second largest historic city center in the Czech Republic after Prague. But the center is within a walking distance, and the taxis are cheap. The hotel is newly built, a modern building, stylish. This pro is a con, too: there is nothing in this hotel that remains you on where you are, the hotel could be located in every city in the world. We choose a room on the Executive floor, which is a ramp: it´s just the highest floor, but the "Executive lounge" means to have a table with some soft-drink bottles; don´t book it. The breakfast is great, a tunnel to a Spa is offered, which we didm´t test. The hotel is a seasoned place, it offers service on high level, to fair prices, but lacks personality.

Room Tip: The "Executive Floor" is nonsense.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maximilian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NH Collection Olomouc Congress

Property: NH Collection Olomouc Congress
Address: Legionarska 1311/21, Olomouc 779 00, Czech Republic (Formerly NH Olomouc Congress)
Phone Number:
Region: Czech Republic > Moravia > Olomouc Region > Olomouc
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 15 Hotels in Olomouc
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — NH Collection Olomouc Congress 4.5*
Number of rooms: 137
Official Description (provided by the hotel):
Located just a short walk from the city center, the modern and stylish atmosphere of NH Collection Olomouc Congress makes it a unique projectin the Czech Republic. Hotel counts on 137 rooms and a conference facilities up to 1200 pax. The fitness and wellness centre is located in Omega Sports and Health Centre, connected with the hotel via underground corridor. Guests can also stretch their muscles at the fitness centre for free, whilst wellness is available for a surcharge. Wellness for children from 6 to 12 years old is allowed only on weekdays till 17:00 and on weekends and holidays until 12.00. ... more   less 
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