I read very positive reviews about this hotel that factored into my decision to stay at this particular hotel. If you are a coffee drinker and you can't afford their business class rooms I advise you to avoid this hotel at all costs. The most basic amenity is conveniently left out. No coffee in the rooms, horrible. This alone would not be a bad thing, but their room service doesn't open until 6:30 am. I placed a call to what I thought was room service, the front desk answered. I asked for a simple cup of American coffee, and the young lady asked me "Is coffee on the room service menu?", then proceeded to tell me that coffee wasn't available until the kitchen opened. Unbelievable. I got dressed, went down to see if I could just get a cup from the machine in the dining room. Again I was told, there is no coffee and I had to wait 20 minutes before the machine was ready. This sounds very trivial, but coffee is a very important part of my day and has been for 30 years. For a hotel that claims such success, not readily providing coffee to their guests is a failure at the lowest level. Coffee is a BASIC amenity - something that NEEDS to be afforded to all guests. The reviews about the staff are wrong as well. With the exception of 2 staff members, I've met with rude, self absorbed and obnoxious staff many of whom had nothing to do with the coffee service, just dealing with them on a day to day basis. The bartender, two nights ago made me feel like a complete moron when I asked for a receipt for my dinner. My company will not reimburse me if I do not provide itemized receipts. He kept insisting that my room bill would show the cost of dinner. He's right, it will show the cost of dinner, but the meal will not be itemized on the final bill. My company does not reimburse vague receipts. I am currently still staying at this hotel, but I am mad enough that I felt it prudent to inform you properly of the horrible service I've received since arriving here Sunday evening the 11th of May 2014. Maybe the staff are having a bad week, maybe I'm the only one in the world that likes coffee in their room, but if I am not the only one, my advice to you: Avoid this hotel.
Rick Reulecke Rm 143
- Official Description (provided by the hotel):
- This stylish hotel in Ostrava, Czech Republic places guests within walking distance of the active city centre. Choose from 185 modern rooms with soundproof windows and an array of thoughtful amenities like Free Wireless High-speed Internet. The on-site restaurant serves both international and regional selections while the bar offers an extensive array of beer, wine and cocktails. Head to the fitness centre and spa to unwind and relax, and employ the use of the hotel's six fully equipped meeting rooms, including a Congress Hall, for both personal and business events. ... more less
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