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Mari6
Turku, Finland

Great hotel, service so-so

Review of Hilton Gdansk
4.0 of 5 bubblesReviewed 5 Jan 2019
Our group of 6 (aka 3 rooms) spent New year 2018-2019 in Gdansk, staying at Hilton. Location of the hotel is great, easy walk by the canal to the main streets and restaurants nearby. Hotel rooms like any Hilton; spacious, great bed, large bathroom, ample amenities like free 2 bottles of water. Breakfast was delicious, food options plentiful. Nice rooftop swimming pool and a bar. Free wifi.
We had 3 different views from the room: one against next biulding, second into the inside courtyard (!) and the third to the street. Not much of a view of any, but we werent there to stay in the room, so this was no biggie to us.
My only complaint would be the attitude of the staff, especially in the restaurants: they were rude, if described with one word. Maybe it is cultural or language type of problem, but we were expecting standard Hilton style where customers are welcomed and special requests fulfilled but our expectations were not met.
We had nice stay in Gdanks overall, and our encounter with the rude waiters left only a hint of sour taste to our trip. We would even return to Hilton, but lower our expectations a bit what comes to the service level.
Date of stay: December 2018
Trip type: Travelled with friends
5.0 of 5 bubblesRooms
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Magdalena M, Dyrektor generalny at Hilton Gdansk, responded to this review
Responded 9 May 2019
Dear Mari6,

First of all, we would like to thank you for choosing the Hilton Gdansk during your visit to the city, and for giving us your opinion.

Feedback from our guests is vitally important in our mission to be the first choice of the world’s travellers so please be informed that your opinion has also been forwarded to all departments so that we can continue to monitor our standards to continually improve and exceed even more day by day our standards of quality and service.

We want you as our guest and are hopeful that you will afford us the opportunity to provide lodging services in the future.

Thank you for staying with us at the Hilton Gdansk.
Magdalena Mucha, General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,356)
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All reviews rooftop bar the river great location old town top floor swimming pool sauna and steam room nice hotel an upgrade large room bars and restaurants train station mercado gym pln polish
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Reviewed 4 January 2019 via mobile

We spent here 3 nights celebrating the New Year's Eve. The hotel is located near the river, and has a short distance walk to the old town. The staff was really nice and helpful. Our clean and comfortable room was facing the river , providing a great view to the ferry wheel and Gdansk sign. The breakfast is varied and tasty, and the dinner we had at the Mercato restaurant was unforgettable. Thank you for a great experience.

Date of stay: January 2019
Trip type: Travelled with family
1  Thank _R7718MH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magdalena M, Dyrektor generalny at Hilton Gdansk, responded to this reviewResponded 9 May 2019

Dear _R7718MH ,

Thank you very much for these kind words. I am glad that you mentioned so many advantages of the Hilton Gdańsk hotel. I hope that you would like to come again and, for example, visit Urban SPA and try some tratments. I am sure you would be delighted.

Yours sincerely,
Magdalena Mucha, General Manager

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Reviewed 3 January 2019 via mobile

Stayed here for our annual new year travel celebrations. The hotel is excellently located, easy walking distance to the old town attractions as well as the solidarity museum and WW2 museums. The rooms are comfortable as is the bed with a good bathroom. The breakfast menu is varied and good. The restaurant and bar staff are efficient and friendly

Date of stay: January 2019
Trip type: Travelled with family
Thank steve c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magdalena M, Dyrektor generalny at Hilton Gdansk, responded to this reviewResponded 9 May 2019

Dear steve c,

Thank you that you would like to share your opinion on Hilton Gdańsk. I am glad that we had the pleasure to welcome you. As a team, we do everything to make our guests feel special. I hope that the good memories of your stay at the Hilton Gdańsk will soon make you come back to us.

Kind regards,
Magdalena Mucha, General Manager

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Reviewed 29 December 2018 via mobile

I’d give this hotel a solid 4/5. The hotel staff were friendly and helpful and the room was clean and had everything we needed. Really good location within easy walking distance of the main attractions in Old Town. The hotel Spa was lovely, although a little on the expensive side. The High 5 bar was a bit of a disappointment as it’s very small and lacked atmosphere. It almost felt as if I was in a capsule. It may be different in the summer.

Date of stay: December 2018
Trip type: Travelled with friends
1  Thank 842andrinap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magdalena M, Dyrektor generalny at Hilton Gdansk, responded to this reviewResponded 15 May 2019

Dear 842andrinap,

Thank you very much for your kind words. It is a real pleasure to read your opinion. We do our best to Guests feel comfortable. I am glad that you had an opportunity to visit Urban Spa and High 5 Bar. Please also be informed that our chef won the prestigious prize “Chef of Tomorrow” – I recommend you to try also dinner in Mercato Restaurant - is worth it! I hope you will come back.

Kind regards,
Magdalena Mucha, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2018

Solid but not luxurious. No surprise, typical **** for the price of a ***** hotel. Better value just around the corner, and in many more hotels in Gdańsk. NOT in the hotel: modern TV screen, BOSE sound system, marble bathroom, iconic lobby, smiling staff, Nespresso coffee machine, spacious bar, elegant art on the walls, free mobile tour guides with Internet. What in price? Solid business room for people who want to stay in in the city centre but don't care for anything else because are too busy. Don't expect a smile from staff (probably they acting 'very professional' ).

Date of stay: December 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Tour15102449151
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magdalena M, Dyrektor generalny at Hilton Gdansk, responded to this reviewResponded 7 January 2019

Dear Tour15102449151,

Thank you for your comments, as all our guest’s feedback is of high vale for us.

Our aim is to achieve the highest standard of service every day.
I see that you have noted that the hotel is solid I believe in fulfilling the Hilton standards in this case I can understand that it is also reliable. Therefore our guests can be sure of the quality and standard mentioned before.
It is nice that hotels location in the city center is also appreciated.

With regards to the equipment as the technology is developing so quickly it is difficult to keep up, however we are doing our best to accommodate all of it as quickly as possible.
I will definitely take all the comments and suggestions up during my meetings with managers.

I do believe that we will have a chance to welcome you again at Hilton Gdańsk.

If I can be of any further assistance please do not hesitate to contact me.

Kind regards
Magdalena Mucha, General Manager

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Reviewed 20 December 2018

Smallest gym I have ever seen. Good breakfast and excellent service. Rooms are large and clean. Free water and free fruits are a nice welcome. My room was very quit and WIFI was OK for a free offering.

Date of stay: December 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Excursion53090618381
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magdalena M, Dyrektor generalny at Hilton Gdansk, responded to this reviewResponded 10 May 2019

Dear Excursion53090618381,

It is a real pleasure to read your opinion. Thank you very much for your kind words. We know that a comfortable room with a large bed is the most important. I am glad that you enjoyed our breakfast. Please also be informed that our chef won the prestigious prize “Chef of Tomorrow” – I recommend you to try also dinner in Mercato Restaurant - is worth it! I hope you will come back.

Kind regards,
Magdalena Mucha, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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