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Winter_Dawn
Norway

Great hotel, perfect location

Review of Hilton Gdansk
5.0 of 5 bubblesReviewed 2 Mar 2019
Our family (2 adults and twins aged 9) had a great stay! We had two adjacent standard double rooms. Large sized rooms, the beds were really good, and the bathroom had both a bathtub and a shower. The rooms were quiet, even though they were faced towards the street.

In case breakfast isn’t included in your room price, there are plenty of other options right outside the hotel door, and to a much better price, so no need to buy the breakfast package often offered upon arrival.

The only downsides we found with this hotel, was that bathroom tiles had no electric heating, and that it was somewhat annoying that the staff tried to sell upgraded rooms and breakfast when we first arrived. But these are minor details, and I would highly recommend this hotel, which has a perfect location for exploring Gdansk.
Date of stay: February 2019
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magdalena M, Dyrektor generalny at Hilton Gdansk, responded to this review
Responded 9 May 2019

Dear Winter_Dawn,

First of all, we would like to thank you for choosing the Hilton Gdansk during your visit to the city, and for giving us your opinion.

We are most grateful that you took the time to write this review and we are pleased to hear that our services and facilities met your expectations. It is particularly rewarding for us to receive good scores and comments, which are very much appreciated and motivating for all our team.

Feedback from our guests is vitally important in our mission to be the first choice of the world’s travellers so please be informed that your opinion has also been forwarded to all departments so that we can continue to monitor our standards to continually improve and exceed even more day by day our standards of quality and service.

We want you as our guest and are hopeful that you will afford us the opportunity to provide lodging services in the future.

Thank you for staying with us at the Hilton Gdansk.
Magdalena Mucha, General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,356)
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All reviews rooftop bar the river great location old town top floor swimming pool sauna and steam room nice hotel an upgrade large room bars and restaurants train station mercado gym pln polish
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212 - 217 of 2,356 reviews
Reviewed 12 February 2019

Fantastic hotel, lovely location - easy to walk to the bars and restaurants. Spacious rooms, friendly staff. Pool nice but small if there are many using it (like the afternoon we went). Our room was quiet (we did not have a water facing room and was still lovely). Bathrooms spacious with a shower and bath. Tea and Coffee facilities and bathrooms and slippers a nice touch.

Room tip: water facing views are more expensive, we had a room at the back which was lovely and quiet
Date of stay: February 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
2  Thank LancashirePayne
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magdalena M, Dyrektor generalny at Hilton Gdansk, responded to this reviewResponded 9 May 2019

Dear LancashirePayne,


Thank you very much for these kind words. I am glad that you mentioned so many advantages of the Hilton Gdańsk hotel. I hope that you would like to come again and, for example, visit our Mercato restaurant, which has been appreciated by the Gault & Millau restaurant guide or have a drink at the High5 bar on the fifth floor. I invite you again and I guarantee that we will do our best to make you feel comfortable and luxurious again.

Yours sincerely,
Magdalena Mucha, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2019

My wife and I stayed here for three nights, and enjoyed our visit no end. Staff were helpful and efficient on front desk and bar, and even more so in the spa on 5th floor. Bedrooms very spacious and clean. Our only niggle was a shortage of interaction by staff with clientele, and although they were efficient and professional, a friendly smile would help and goes a long way. Did not spoil our stay at all, and we would recommend this as a good base for exploring the area. We only had breakfast on one morning, as there are so many options in the neighbouring area to try.

Room tip: River view would be nice
Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank John C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magdalena M, Dyrektor generalny at Hilton Gdansk, responded to this reviewResponded 12 April 2019

Dear Jon C,
At first, thank you for your opinion. I am really glad to read that you mentioned so many advantages of the Hilton Gdańsk hotel. I hope that you would like to come again and, for example, visit our Mercato restaurant, which has been appreciated by the Gault & Millau restaurant guide. As Hilton, we want to offer our Guests the highest standard and service level, that is why I hope next time you will be more pleased of our team.
Kind regards,
Magdalena Mucha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2019

An overall great experience. Great spa treatments, a small pool on the top floor, saunas. King Deluxe room with river view is spacious, comfortable, has a shower and a bathtub. Very close to all old town attractions. Great Fishmarkt restaurant 3 min from the hotel. Less than a mile from the train station.

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank MagdaHNewYork
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magdalena M, Dyrektor generalny at Hilton Gdansk, responded to this reviewResponded 9 May 2019

Dear MagdaHNewYork,

Thank you that you would like to share your opinion on Hilton Gdańsk. I am glad that we had the pleasure to welcome you. As a team, we do everything to make our guests feel special. I hope that the good memories of your stay at the Hilton Gdańsk will soon make you come back to us.

Kind regards,
Magdalena Mucha, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2019

The Hilton Gdansk has a great location on the waterfront, on the north end of old town, the main tourist attraction here.

Check in was easy, and our room was very fine. We had a standard room, but still a huge, very comfortable bed, a big working desk and to comfy chairs. The last is not always the case, but quite important for a leisure trip with partner. Fine bathroom with shower and bathtub.

Lobby area is small, narrow and dark, and the 5th floor bar is very small. Good view, but only when you stand up. Some Norwegian men didn’t exactly enhance the experience, they were sitting in just a bathrobe.

Wellness area looked fine, fitness center was very small (but open 24 hours).

The room rate was very attractive, the breakfast price not. The room rate on their website was shown without tax/VAT – it was added at a much later stage. I feel cheated and I suppose it is a violation of EU law.

We didn’t take the breakfast, as the price for two was 50 % of the room rate. Lots of good breakfast places around town.

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Torben A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magdalena M, Dyrektor generalny at Hilton Gdansk, responded to this reviewResponded 9 May 2019

Dear TorbenA956,

first of all, thank you very much for such kind words. I am glad, that you enjoyed so many advantages of Hilton Gdańsk hotel. We know that a comfortable room with a large bed is the most important.

About net price on website - this is in accordance with Hilton's standard, all Hilton's hotel show net price on their websites, however I am really sorry that you felt cheated. Feedback from our guests is vitally important in our mission to be the first choice of the world’s travellers so please be informed that your opinion has also been forwarded to all departments so that we can continue to monitor our standards to continually improve and exceed even more day by day our standards of quality and service.

We want you as our guest and are hopeful that you will afford us the opportunity to provide lodging services in the future.

Thank you for staying with us at the Hilton Gdansk.
Magdalena Mucha, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2019 via mobile

This was just excellent, perfect place to stay if you want to relax and visit Gdansk. Hotel got all you need with a nice pool/sauna/spa area and roof top bar where you can enjoy the view of the river and old town. The breakfast and restaurant was also the same high standard.

Date of stay: January 2019
Trip type: Travelled as a couple
Thank 653mortenl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magdalena M, Dyrektor generalny at Hilton Gdansk, responded to this reviewResponded 9 May 2019

Dear 653mortenl,

I hope that you will have the opportunity to come to Gdańsk again. Thank you for sharing your opinion. I am glad that you enjoyed the view of the river. I invite you again and I guarantee that we will do our best to make you feel comfortable and luxurious one more time.

Sincerely,
Magdalena Mucha, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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