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Jens
Norway

Good hotel but poor bed

Review of Hilton Gdansk
3.0 of 5 bubblesReviewed 5 May 2024via mobile
Good hotel overall, clean and polite. God breakfast, well assorted bar and nice pool-area. However the beds are extremely hard and uncofortable, ac is noisy and a little bit too much trying to push products after massage. Would return with better beds.
Date of stay: May 2024
Trip type: Travelled with friends
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Hilton Gdańsk, Other at Hilton Gdansk, responded to this review
Responded 7 May 2024
Dear Jens252510,
Thank you very much for taking the time to share with us your experience. It is a pleasure to hear that you appreciated our hotel, food, bar and pool. At the same time, we are sincerely sorry for any inconveniences caused by bed and ac. We hope you will decide to visit us again in the future.
Kind regards,
Hilton Gdańsk Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,356)
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All reviews rooftop bar the river great location old town top floor swimming pool sauna and steam room nice hotel an upgrade large room bars and restaurants train station mercado gym pln polish
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2 - 7 of 2,356 reviews
Reviewed 15 April 2024

My first destination after arriving in Poland. Hilton Gdansk has provide such a good impression at the onset. I was originally hesitant to book bcuz of cost but it has proven that it's worth every penny!

Front desk service is very welcoming, beds are very comfortable and room is spacious coupled with the beautiful view. Location is walking distance to old town which is very ideal. Breakfast spread was the same for our 3days stay but acceptable to us as they're delicious! Journey to train station (via uber/car) takes about 10mins but I'd suggest giving another 5mins just in case of traffic conditions as we've come across some slow traffic along the way.

If we're back to Gdansk someday, this would still be my choice to stay!

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Caseyyykc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Gdańsk, Other at Hilton Gdansk, responded to this reviewResponded 22 April 2024

Dear Caseyyykc,
Thank you so much for taking time to share your opinion with us and giving us the highest rating. We are glad that you decided to stay with us and that we could provide you with our hospitality. We hope that during your next trip to Gdańsk you will decide to visit us again! Can't wait to host you back.

Kind regards,
Hilton Gdańsk Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2024

Location is right along the riverbank with good views and easy access to restaurants. There is a bus stop right in front of the hotel. Room is very spacious, clean and comfortable. Bathroom is very spacious too, with separate bath tub and shower areas. Crabtree and Evelyn toiletries is a plus. Breakfast buffet is good and offered additional cook-to-order dishes.

Room tip: Take a day trip to Sopot and visit the Molo.
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sarah C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Gdańsk, Other at Hilton Gdansk, responded to this reviewResponded 22 April 2024

Dear Y5335CJsarahc,
Thank you so much for taking the time to share with us your experience and giving us the highest rating! . It is a pleasure to hear that your stay in our hotel was such an amazing experience for you. We hope that you will visit us again in the future.
Kind regards,
Hilton Gdańsk Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2024 via mobile

The Hilton is in the perfect location for exploring Gdansk. Be warned there are more Hilton’s in Gdańsk this one is on Targ Rybny right on the river. The views from the hotel are great and I have to say the staff from check in, bar staff, cleaning and breakfast were exceptional and nothing was too much trouble for them. The hotel itself is modern and the rooms large with rainfall showers and lots of extras, robes, slippers and all the amenities you would need. The hotel does not get 5 stars as a week before we arrived we were informed the pool was being renovated and the spa area also closed (although they were still offering spa treatments) which was one of the main reasons we booked the hotel. We also like to. use the gym which we were informed was still open but it was tiny! Any more than 2 people in it and it wasn’t useable also incredibly warm! Not sure if the gym was also under renovation and this was just a temporary measure? However we were lucky and no one else was using it while we were there. We got a reduced rate due to the renovations which was a bonus. Breakfast is amazing, do ask for their omelettes which are made fresh and very very good, lots of other choices, from healthy fruits and Greek yoghurt bread and pastries and even a chocolate fountain!!

Room tip: Get a river facing room views are amazing
Date of stay: March 2024
Trip type: Travelled as a couple
Thank TravelswithMrH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Gdańsk, Other at Hilton Gdansk, responded to this reviewResponded 4 March 2024

Dear TravelswithMrH,

Thank you for sharing your experience. We're glad to hear that you found the location of Hilton Gdańsk convenient for exploring the city and that you appreciated the exceptional service provided by our staff. We apologize for any inconvenience caused by the ongoing renovations to our pool and spa areas, which affected your stay. We strive to maintain high standards and are working to ensure that all facilities meet our guests' expectations. We appreciate your feedback and hope to welcome you back in the future for an even more enjoyable stay.

Kind regards,
Hilton Gdańsk Team

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Reviewed 15 February 2024

This hotel is ideally located on the river, in the center of all the activity. Hilton quality standards: clean room, excellent buffet breakfast, indoor pool, fitness room and spa. Friendly staff. I have stayed there twice, and highly recommend it for those who prefer a familiar, US standard with local cuisine and hospitality!

Date of stay: February 2024
Trip type: Travelled on business
Thank Gretchen S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Gdańsk, Other at Hilton Gdansk, responded to this reviewResponded 16 February 2024

Dear gretchens773,
Thank you for taking time to share your opinion and for giving us the highest rating. We are glad that you appreciated our location, high standard and staff. We hope that you will decide to visit us again during your next trip to Gdańsk.
Best regards,
Hilton Gdańsk Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2024

I would like to briefly describe my experience here in the Hilton hotel GDANSK, DO NOT BUY the smoothie/hot chocolate or shakes they are remotely terrible I wouldn’t recommend to my worst enemy, the smoothie was put into a warm glass which made it undrinkable and the bar man was too busy flirting with his college to ask or even notice why I hadn’t touched my drink

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Jack M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Gdańsk, Other at Hilton Gdansk, responded to this reviewResponded 12 January 2024

Dear E9706VBjackm,

Thank you for sharing your feedback about your experience at Hilton Hotel Gdansk. We sincerely apologize for the inconvenience you encountered with our smoothie, hot chocolate, and shakes.

We truly value your input and take your concerns seriously. Rest assured that we will address this issue with our bar staff to ensure that such incidents do not recur in the future. Quality and customer satisfaction are our top priorities, and we regret that we fell short during your visit.

We appreciate your honesty in bringing this matter to our attention, as it allows us to continuously improve our services. If there's anything specific you would like us to investigate or if you have additional details, please feel free to share them with us via private message or by contacting our guest services directly.

Once again, we apologize for the inconvenience you experienced, and we hope to have the opportunity to make it right for you in the future. Thank you for choosing Hilton, and we appreciate your understanding.

Best regards,
Hilton Gdansk Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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