I stayed at the Hotel Grand Cru for two nights in June 2013. I was given room 301, which turned out to have several problems.
1) The air conditioning/heating unit did not seems to work and the room was very warm - it was 25° (77F) when I visited and I wanted some air circulation.
2) Many of the television stations did not work and displayed the message "Odbieranie danych - Brak sygnalu!" which Google advises me means "Receiving channel - no signal!"
3) The arm of the desk chair was very loose and made it uncomfortable to use as it constantly wiggled around when you were seated in it. All it needed was someone with a screw driver to tighten up the fittings - a simple task, you would think.
I reported these problems when I got in from dinner on Thursday evening and a bell boy was sent to the room. He tried the air conditioning unit and said he could feel some air movement but that it was "very weak". I will have to take his word for it as the vent was too high for me to reach. There was nothing he could really do about these problems, but he did provide me with a freestanding fan to help cool the room and advised that the problems would be looked into the following day (Friday).
In the morning, I wrote a list of problems with the room and handed it is to the reception where there were two staff and a man who seemed to be the manager. I asked if they could please rectify the problems while I was out for they day and I was told again it would be looked into.
I came back to the hotel around 3PM to drop off some things and found that nothing had been done in the room. None of the deficiencies had been addressed and in fact, the maid service had not even arrived.
I asked again at reception on the way out and was told (again) that it would be looked into, but by this point I was no optimistic that anything would be done.
When I arrived back in the evening, the room had been made up, but the air conditioning/heating system still did not work, the TV did not work and the chair was not repaired. As it was late, I resigned myself to another night without the room's problems being addressed.
I was very unhappy with this and I asked again in the morning why none of the problems had been rectified. The excuse was that the person who did these repairs was not available. I can't understand why there was no building maintenance staff on a Thursday or Friday, but that is a question for the management of Hotel Grand Cru.
I don't run a 4**** hotel, but it seems to be if your guest is unhappy about deficiencies in their room, you either find someone to fix those deficiencies or you switch them to a different room, not just ignore your guest's concerns.
The room itself was, aside from the problems described, OK. When I arrived, I had a room with two single beds and I asked if I could be switched to a room with one double bed. I was told that was not possible, but that the chambermaids could put the two singles together to make a larger bed. When they arrived, they moved a bedside table and simply pushed the two beds together. It was not remade as one bed. and as a consequence was not particularly comfortable as the beds moved apart in the night.
The room is decorated in a "modern" style with exposed brick and a frosted glass panel lit from behind. It was generally clean, although the carpet in my room was stained with a spray of something (red wine?) at the foot of the bed. I also could not get the bedside reading lights to work and it turned out that there was a master switch that controlled them both, as well as individual switches on each lamp. This was the one problem I asked about that was rectified - showing me the master switch!
The room has a desk and work area with free wi-fi which marred by the previously mentioned problems with the chair. The wi-fi worked pretty well, but their router appeared to be down on Friday morning as my connection was abruptly dropped and my web browser reported DNS errors. It was working again in the evening.
The bathroom was nice with a "rainfall" style shower head. There are no toiletries on offer - just a squeeze bottle of generic hair/body wash mounted on the wall which was very difficult to use as it was more than half empty and difficult to squeeze from as it was wall mounted. Luckily, I had some soap from another hotel with me.
There is a small fitness centre on the ground floor. When I looked at it, the treadmill was out of order and appeared to have been so for some time, as there was a laminated sign advising guests not to use it. The fitness centre also has a small sauna and shower.
In terms of location, the hotel in at the end of town, close to but not on the river front. It is an unprepossessing looking modern brick building, opposite a field at the dead end of the street. When I stayed, it was adjacent to a large riverside construction site.
It is a few hundred yards, but worlds away from the vastly superior Hilton where my traveling companion was staying.
When I checked in, I was asked for a credit card despite the fact that the room was prepaid. A charge of 200PLN was placed on my card, to be refunded at check-out, minus any incidental charges e.g. mini-bar etc. I have never encountered this before; take a credit card impression to cover any incidentals, yes. But make a charge and then refund it? No.
On my last day, I asked about a late check out. I wanted to be able to come back after lunch and shower before heading to the airport. The desk clerk advised that there would be a charge of 100PLN for a late check out, but that she would check if the manager would waive the fee in light of the poor quality of my stay. When I returned to prepare to go to the airport, I was advised that the manager had decided that I should pay for my late check out, despite the poor performance of the hotel during my short stay. So, only 95.80PLN of my 200PLN was refunded - 100PLN for late check out and 4.20PLN "lock out" (city) tax which apparently, was not included in the quoted price.
I did feel that the charge should have been waived, but it appears that profit not guest satisfaction is what matters to Hotel Grand Cru. I don't like to write negatives reviews and I read the reviews on TripAdvisor before booking and decided to give the Hotel Grand Cru a chance despite it mixed reviews. I now wish I hadn't, as the poor service here marred an otherwise wonderful trip to Gdansk.
- Official Description (provided by the hotel):
- The location of Grand Cru Hotel, in the antique Old Town, on Rycerska Street, allows to live to the full the unique atmosphere of Gdansk. Only a few steps divide our hotel from Motlawa river and finest monuments of the city, such as St. Mary's Church, the Crane, Neptune’s Fountain, Artus Court or Uphagen House. An evening walk along the Long Bridge and the alleys over which rise the fascinating pearls of architecture, ended with a dinner and a glass of excellent wine in Grand Cru Restaurant, will be a great accomplishment of each day spent in the Tri-city. ... more less
- Reservation Options:
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