The service at this hotel lets it down! Surly, communistic, non welcoming staff should be retrained or let go!
Modern day hotels should provide natural yoghurt...this was requested on three days without any success.
One day our room was not serviced with the cleaning staff lying that we'd left the Private sign on our door. Not so, as we'd not only left the green sign on the door, but advised the front desk we were going out for the day, and it was before noon! The first reaction of the night staff when we reported this at 10pm was to say they couldn't help as there was only one person on duty! Their second reaction was for us to fill out a complaint form! When we stood our ground to have the wet towels that were on the floor changed, we were successful. Half an hour later they arrived.
During the five days of our stay we suffered from the rehearsal noise of an outdoor concert that was finally boomed into our room on the final night, finishing at midnight! Intending stayers would do well to check the concert planner for Gdansk before making a booking. The noise is amplified around the old brick buildings and is not at a healthy level!
One of our rooms faced the canal with gorgeous views of the Crane, but the night partying noise from boats was so bad after two nights we ordered a swap to a back room...but then there was the concert noise.At least IT stopped at midnight!
Otherwise the hotel was ok...but its always service that remains in your memory of a place. And our stay was spoiled by the inadequate service overall. For this I would not recommend a stay at this hotel.
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- Also Known As:
- Krolewski Hotel Gdansk