The hotel is nice and centrally located, but we had a problem with the noise coming from the bar-party area opposite the hotel. We decided to check-out the next day but the hotel refused to return the remaining two nights we had prepaid! The hotel basically claimed that as others had not complained our complaint must also be groundless, and they would not be swayed.
I was particularly dismayed by manager Robert's unprofessionalism, who refused to deal with us directly either in person or on the telephone, instead making up 'meetings' throughout the day that had to be attended and interacting with us through a poor receptionist who was quite embarrassed by the whole situation.
Overall the hotel is nice but prepare to be treated like absolute garbage if you end up having an issue or complaint.More
- Free Wifi