5 of us arrived around midnight on a Sunday night. After checking in, we went back down to reception to ask if there was anywhere we could get an ATM, food or drink. The response we received to all questions was no (basically saying there was nothing to do their). We were all tired and hungry, but the receptionist offered us no alternatives as to where we could get anything. We took it upon ourselves to venture out any ways. To our surprise we found a ATM located a two second walk away, and also a 24 hour shop about a 7 minute walk away (staff should at least have knowledge about the area). When we were checking out three days later, it was the same lady we had the 'pleasure' of meeting again. She was still rude, and asked me for a card to pay. Here is where another problem occurred as we already had pre-paid on booking.com, and I even showed her where the money came out of my online back account. She then said that she would just take it out, regardless of me giving her my card or not. About 10 minutes later, she mentioned the word 'block', that they had put on the card. So it had temporarily left my account, and was already paid for. Still don't understand why she needed a new card then to begin with! Moving on from the customer service (or lack of it), unfortunately the swimming pool was shut down whilst we were their, which was very disappointing. Overall, the hotel is nice, with comfy beds, a central location, and they are in the process of doing it up. However, it may not be a 4* hotel by other countries standards, but nevertheless great value for money!
- Official Description (provided by the hotel):
- The Novotel Szczecin is conveniently located right in the centre of Szczecin. For business travellers we offer WiFi internet and eight meeting rooms with advanced conference facilities. Perfect for your next holiday, close to shopping, the Old Town, the Castle of the Pomeranian Dukes and many other attractions of this seaport city. Relax in our fitness centre with swimming pool, sauna and jacuzzi, and enjoy traditional Polish cuisine in our restaurant and bar. Underground parking for your convenience. ... more less
- Reservation Options:
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- Also Known As:
- Novotel Szczecin
- Szczecin Novotel