I must admit that this is the very first spa hotel with plenty of stars and supposedly high standard I booked, but, honestly speaking, I´m extremely disappointed with the place, I definitely paid too much (even paying half of the price I paid I keep thinking it´s too much), and, in my last day, the expensive hotel looked like a cheap hostel. The only not bad thing was the breakfast, changing some dishes from day to day.
There are two swimming pools (with rather cold water), yes, but very small in my opinion (and I´m not a famous swimmer demanding an Olympic sized pool). When 3 people were inside (only two of them swimming), it made no point going into them, overcrowded. The same applies for the jacuzzis. The spa, beauty treatments, massages, and so on: overpriced again. The dinner is rather normal dishes, but the price is 50000% expensive, no way.
During my last day, apparently a company booked a lot of the hotel for a kind of party, and they even had a loud disco until late night (more than midnight for sure), not letting me know in advance (I told them I wanted peace and quiet, therefore I did something I never did: going to a highly rated hotel-spa). As well, if there are babies or small children, you can hear them all day long, even though they have a special part of the hotel for them. I am not against babies and small children, of course, but if you seek for quiet and/or some privacy, forget about it at this place.
What is the worst, before and after my stay, I sent them several e-mails with questions and some comments, and I´m still waiting for a response, and, when I was there, in reception they have very few work to do. I can´t believe that they have no time to reply a simple, short e-mail. Of course, forget about responding complaints.....
If all the expensive hotels are like this, I´ll never ever stay again in any of them. For the price I paid for 4 nights I could stay perfectly one week in a decent mid-range hotel in a big capital city breakfast and dinner included, and paying myself for a normal swimming pool with jacuzzi.
All in all, a very expensive place for what they offer, a service far away from even slightly decent, and extremely highly rated facilities which are not so good. Think twice before you go.
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- Also Known As:
- Velaves Hotel Wladyslawowo