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“A deficiency in basic honesty and integrity”
1 of 5 bubbles Review of 3 Bros Hostel

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3 Bros Hostel
Certificate of Excellence
Canberra, Australia
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“A deficiency in basic honesty and integrity”
Reviewed 1 May 2014

We booked a room for three people with a private b/room with this hostel in September 2013, for late April 2014, The booking was confirmed.
On our arrival, there was a discussion between the receptionist and the manager. Our room had been given to others, and we were shown to a very small 4-bed dorm-style room. They didn't realise we understood Polish.
We indicated that the room offered was not what we had booked. "So sorry, mistake" was the response, The discussion in Polish had made it clear to us that there had not been any mistake at all.
It was a difficult situation, because there was a film festival on in town and it was full of people. The manager called around and found a hotel for us, but at a much higher price. We declined and left.
We are frequent and experienced travellers, and we understand that mistakes can easily be made. This was not a mistake situation.
3 Brothers Hostel? A deficiency in basic honesty and integrity.

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  • Stayed April 2014, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Hypaethral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariusz C, Manager at 3 Bros Hostel, responded to this review, 4 May 2014
We have been, obviously, expecting such a bad review. Here is why:
We admit the booking was made long before the arrival and that it was confirmed. We admit there was a mistake and that the fault was fully on our side. However, we tried to act quickly, as soon as the fault was noticed. We are truly sorry for this and we did apologized. We offered a 4-bedded dorm room instead, but it was made clear it would be treated as a private room just for those 3 people. The room is actually even bigger and of the same standard as the one they booked, except that it does not have a private bathroom.
This offer was not accepted and we were asked to find a room with own bathroom somewhere else. Meanwhile, there was a quick conversation in Polish between the receptionist and the manager - it was not very professional but it was only meant to speed up resolving the issue. No offensive language was used, nothing that was said could be in any way found harmful - at least in our opinion.
Finally we managed to find another option with private bathroom in a hotel nearby and offered to cover the difference in the price (which was higher indeed). This time the reaction was - in our opinion exagerated. They did not decline and leave. Instead, they raised they voices and started complaining about Polish people and about Poland in general. They said exactly that all the Polish people were the same and that they were treated the same everywhere in this country. Still, we managed to remain calm and tried to calm them down as they continued that it was the same in Warsaw and somewhere else.
Well, we are really sorry for the mistake we made and are not looking for excuses, but we think we did our best to fix it. This clearly rasist reaction, however, was a huge exageration and was far from something, that one could call an objective opinion. Now we just wonder, how could such 'frequent and experienced travellers' be treated so badly in the whole country by the whole nation? Is there really something wrong with all of us - the Poles, or was there something not ok with those individuals?
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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59 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • German first
  • Polish first
  • Any
English first
Rio de Janeiro, RJ
Level Contributor
3 reviews
Reviewed 3 February 2014 via mobile

Great hostel. The staff are extremely welcoming, friendly, helpful and seem to genuinely care about their guests. The owners have travelled extensively themselves and are more than willing to share their knowledge. 2 of us paid 11 Euro each for dorm beds (which ended up being a private room!). The town is quiet but really cool. I highly recommend stopping here if you're in the area (or travelling between Prague and Krakow and want to save some coin). Stay at 3 Bros while your at it (the locals will point you to '3 brothers' if you ask - which is half an hour away and the wrong place - so mark 3 Bro's on your google maps before you leave Prague/Krakow)

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nextstopportugal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krakow, Poland
2 reviews
Reviewed 24 September 2013

Atmosphere is great, servis even better. 3Bros' is located in the centre, so it`s a great place to stay, because You can go everywhere in 15 minutes. I really recommend this wonderfull place. As they say – Cieszyn is the best pit stop between Cracow and Prague. Actually, it is something much more. So, You must visit Cieszyn and spend few nights in 3Bros Hostel. Enjoy!

  • Stayed September 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank MagdaZasypia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 19 August 2013 via mobile

We stayed for a night on our way to Prague. 3 Bros staff were honestly the nicest people ever, offering us a beer and drinks upon arrival. Plenty of free food to help yourself to. Breakfast was lovely, not just your ordinary cheap toast and cereal. 3 Bros also prepared breakfast for us early, in time for or 6.45am departure. On top of that, the staff gave us a bag of croissants, water and beer for the train ride to Prague! All for 10 euros per night! We're very grateful, and if we're ever in Cieszyn again, we'll definitely choose 3 Bros.

  • Stayed August 2013
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank aussiechuckster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicosia, Cyprus
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 August 2013

I stayed with my family here during a journey from Krakow to Prague and after a terrible bus ride from Krakow this hostel was a pleasant surprise. Kornel and another guy at the reception where very friendly and welcoming. They gave us a lot of information about Cieszyn and where to eat and drink good beer (which were indeed very useful). The breakfast was very good and they even told us to make sandwiches for our journey to Prague. Overall I left with excellent impression for Cieszyn, its people and this hostel. Btw very nice and clever website!
(On there website it is mentioned which buses from Krakow are more comfortable so don't make the mistake i made. On the way to Prague I chose the pendolino train through Ostrava-Svinov and the journey was very nice and comfortable)
Constantinos

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank costis_nic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warsaw, Poland
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 August 2013

one August weekend I stayed in 3 Bros' Hostel in Cieszyn and it turned out to be one of the best weekends this summer. The hostel has a perfect location, in the heart of the old twon, only few steps away from the beautiful Town Hall and 5-10 minutes walking to Czech Republic. It's clean, comfortable, the breakfast is really delicious. But what's the best in this hostel is their staff - they're really taking care of the guests, explaining everything about the town(s), suggesting awesome places with cheap local beer and up for late night conversations. The common area of the hostel is pretty awesome and a perfect place to hang out late in the evening! And Cieszyn itself is such a charming place, full of history and the wonderful atmosphere typical for this part of the world. It makes a perfect stopover between Kraków and Prague. I loved it there (both in the city and the hostel) big time and I'm already thinking abour re-visiting!

  • Stayed August 2013, travelled with friends
    • Value
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Helpful?
3 Thank kamischka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 August 2013

Stayed here during the 3 bros festival. Wonderful location, great price, clean facilities, fun and friendly staff, complimentary BREAKFAST!!! (never had that in a hostel before or since), and overall a great atmosphere. Seriously I can't think of a single thing that was bad of this place. It was a great and welcoming place and I hope the owner(s) sticks around.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank machspeed12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about 3 Bros Hostel

Property: 3 Bros Hostel
Address: ul. Mennicza 14, Cieszyn 43-400, Poland
Region: Poland > Southern Poland > Silesia Province > Cieszyn
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
Ranked #1 of 2 Speciality Lodging in Cieszyn
Price Range (Based on Average Rates): £
Number of rooms: 5
Official Description (provided by the hotel):
3 Bros' is the friendly cosy hostel in Cieszyn - town, located on the Polish-Czech border. Hostel has perfect location - just near the Market Square, directly in the centre of the town. 5 mins walking from the bus station (direct buses to Krakow), 15 mins walking from the Czech Train Station (direct trains to Prague), 5 mins walking to the Czech side of the city.we provide free breakfast, wi-fi, linen, 24h coffee and tea service, towels and more are also included.Take a break between Krakow and Prague - go through Cieszyn, and save a lot of money (40-50 Euros) on the direct train! ... more   less 
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