We booked a room for three people with a private b/room with this hostel in September 2013, for late April 2014, The booking was confirmed.
On our arrival, there was a discussion between the receptionist and the manager. Our room had been given to others, and we were shown to a very small 4-bed dorm-style room. They didn't realise we understood Polish.
We indicated that the room offered was not what we had booked. "So sorry, mistake" was the response, The discussion in Polish had made it clear to us that there had not been any mistake at all.
It was a difficult situation, because there was a film festival on in town and it was full of people. The manager called around and found a hotel for us, but at a much higher price. We declined and left.
We are frequent and experienced travellers, and we understand that mistakes can easily be made. This was not a mistake situation.
3 Brothers Hostel? A deficiency in basic honesty and integrity.
- Official Description (provided by the hotel):
- 3 Bros' is the friendly cosy hostel in Cieszyn - town, located on the Polish-Czech border. Hostel has perfect location - just near the Market Square, directly in the centre of the town. 5 mins walking from the bus station (direct buses to Krakow), 15 mins walking from the Czech Train Station (direct trains to Prague), 5 mins walking to the Czech side of the city.we provide free breakfast, wi-fi, linen, 24h coffee and tea service, towels and more are also included.Take a break between Krakow and Prague - go through Cieszyn, and save a lot of money (40-50 Euros) on the direct train! ... more less
- Reservation Options:
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