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All reviews city centre decent hotel music festival pool and jacuzzi ibis budget next door wellness centre breakfast buffet comfortable stay stayed here for nights business stay mariacka street bars and restaurants reception staff bar and restaurant standard room mini bar comfortable bed
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Reviewed 17 June 2018

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Aleksander P, General Manager at Novotel Katowice Centrum, responded to this reviewResponded 19 June 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 5 June 2018

Nice room. Good parking. Satisfying breakfast. Pool REALLY cold! Handy for Auschwitz. Nice areas to explore in the surrounding countryside. Local,town has a decent selection of bars and restaurants. Krakow tends to be the more popular destination and is a lovely town.

Stayed: July 2017
Thank ScotlandTigger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aleksander P, General Manager at Novotel Katowice Centrum, responded to this reviewResponded 7 June 2018

Dear Guest,

Thank you for sharing your opinion with other Trip Advisor members. We appreciate you kind words concerning rooms, breakfast and our surrounding.
We hope that you will consider Novotel Katowice Centrum on your next trip to Upper Silesia!

Warm regards,
Aleksander Pietyra
General Manager
with hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2018 via mobile

After renovation the shape of the hotel looks very promising. Fresh and modern. But the structure inside has been maintained, resulting small rooms, narrow corridors and tiny bathrooms. The furniture is replaced and the rooms are generally clean and pretty good equipped. The beds are narrow, with not the best mattresses, what should be essential for the guest comfort.
The service is rather good, but not outstanding and memorable. The undoubted advantage for the guests coming by own cars is spacious and guarded parking.
The location is unbeattable, if you are going to visit The Silesia Museum, Concert Hall or Conference Centre.

Stayed: April 2018, travelled on business
Thank laserkid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aleksander P, General Manager at Novotel Katowice Centrum, responded to this reviewResponded 2 May 2018

Dear Sir,

Thank you for sharing your experience after visit in our hotel. It is valuable for us to receive customer feedback. Please be sure, that we will do our best to improve the areas that require it.

We look forward to have your stay with us on the nearest occasion.

Sincerely,

Aleksander Pietyra
Hotel Manager
with entire Team

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Reviewed 17 April 2018 via mobile

2 night out of 4. Room is extra hot with no aircon, cannot sleep, again. No fan available though I see other reviews complaining about the same problem more than a week ago.

Restaurant is ok.

Gym is a joke.

Feels like they are cutting corners everywhere, cheap towels, sandpaper toilet paper, no toothpaste, no sleepers or bathrobes...

Wish I was elsewhere and hope I won't have to come back.

Stayed: April 2018, travelled on business
4  Thank Reivilo85k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2018 via mobile

Room and bathroom were smelly and dirty. There was fake eyelashes in a shower cabin left after previous guests. Bed was broken. On the first morning of our stay at 7:15am we have been woken up by hammering noises. Later in the afternoon my partner went back to the hotel to do some work and to rest however he couldn’t as they were drilling until after 6pm. When I mentioned all this to the receptionist she just stared at me and her response was “So...?”
I asked if she can do something about this and she showed me a note about works being done. First of all no one has informed me when I booked a room otherwise we would’ve choose other place. She eventually decided she will move us to different room but she was so rude that she just put a key on a desk in front of me not even saying which floor or what a room number it is and she left. Simply not worth the price we paid!

Stayed: March 2018
3  Thank Monika P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aleksander P, General Manager at Novotel Katowice Centrum, responded to this reviewResponded 17 May 2018

Dear Madam,

Thank you for sharing your opinion with other TripAdvisor members. Please be sure, that all comments were discussed within or management team and proper action has been taken in order to find and implement proper solutions.
We are very sorry for any unpleasant experiences you had in our hotel.

Hope you will give us another chance to make your next stay pleasant and comfortable.
Yours sincerely,
Aleksander Pietyra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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