We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Let down by many minor problems”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Park Hotel Diament Katowice
Ranked #8 of 25 Hotels in Katowice
Morpeth, United Kingdom
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Let down by many minor problems”
Reviewed 6 October 2013

This has the potential to be a good hotel but is let down by many minor problems which could be resolved by tighter management and supervision.

We recently stayed for three nights with a coach party. On two of the three nights, the main item on the dinner buffet ran out and the mention of this to the staff, by one of the party, only brought a shrug-of-the-shoulders response and the item was not replenished. Other items such as vegetables and salad were refilled, albeit slowly.

The tea and coffee making facilities were in our room as advertised – a kettle – but only one cup for 2 people and two coffee sachets – no milk – no tea. This appeared to apply to most of the party, some of whom did not even have the kettle.

The advertised bar was not open on the Saturday night.

On two of the three days, the coffee machine at breakfast stopped working or ran out of ingredients. Despite the staff being told, there was no attempt to sort the problem.

On the final day, despite the advertised time for breakfast being from 6.30am, the restaurant did not open until 7.10am, at which point they decided to fill the tea urn with cold water and put it on. No hot drinks for us that morning!

The basics are there. The hotel was clean, the beds were comfortable and the food was good. However, the lack of attention to many minor aspects let the hotel down. It clearly does not merit its 4* status.

  • Stayed September 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Northumberland R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agata D, Marketing specialist at Park Hotel Diament Katowice, responded to this review, 11 November 2013
Dear guest,
Thank you for your feedback. All comments we handed to the restaurant manager - this situation can not be repeated. The issue of the buffets depends on the selected option - sometimes the organizers choose the option where buffets are refilling, although we can not say that in your case for sure. Next time we will do our best to make everything on the top notch
Best regards,
Park Hotel Diament Katowice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

144 reviews from our community

Traveller rating
    25
    61
    34
    17
    7
See reviews for
5
21
10
87
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Turkish first
  • Any
English first
Paris, France
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 20 June 2013

I booked this hotel as all the other hotels were full on that very week I needed to go to Katowice for my work. The hotel is charmless, greyish, the dining room is too big and so seems empty. The service as such is not bad but if you have the choice to go elsewhere, I would advice you to do to!

Room Tip: Verify the smell of your bathroom before you settle in, some are worse than others.
See more room tips
  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Louise_Aliclard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agata D, Marketing Specialist at Park Hotel Diament Katowice, responded to this review, 2 July 2013
Dear Guest,
Thank you for your feedback about our design. Of course we will take it into account while next renovation. We hope that despite the comments on the design we fulfilled your expectations of staying in our hotel.
Best regards,
Park Hotel Diament Katowice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Katowice hotels

Badalona, Spain
Level Contributor
95 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 20 January 2013

I stayed in October in this hotel. It has an excellent location for a business hotel and be visiting Katowice and Krakow. Rooms are cleaned, excellent breakfast, good Wifi connexion. The location near highway. The front desk is very good in helping to find what you need.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank miguelgarcialop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agata D, Marketing Specialist at Park Hotel Diament Katowice, responded to this review, 22 January 2013
Dear miguelgarcialop,
thank you for your feedback. We are glad that you enjoy your stay at our hotel. We hope to see you again!
Best regards,
Park Hotel Diament Katowice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
plymouth, uk
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 October 2012

The manager (Peter) and staff of this hotel are probably the most helpful we have ever encountered.
Food excellent, rooms well kept and comfortable, good value for money. Not best situated to explore Katowice and would be nice if the bar stayed open a little later but all in alll top quality hotel amd staff.

Room Tip: we stayed opposite to the road side, very quiet.
See more room tips
  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank riloPlymouth_Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agata D, Marketing Specialist at Park Hotel Diament Katowice, responded to this review, 16 January 2013
Dear riloPlymouth_Uk,
thank you for your feedback! Every opinion is very important for us, so we decided to extend the opening hours of Golf Pub - bar on the ground floor.
See you again,
Park Hotel Diament Katowice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warsaw, Poland
Level Contributor
155 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 7 August 2012

Located close to the highway is concentrated on passing through hotels. Highly-rated, 4-stars hotel deserves this rating. I liked quality service, good polish cuisine, diversified breakfast. I disliked lack of minibar. Good value for money service.

Stayed July 2012, travelled on business
Helpful?
Thank michalm401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agata D, Marketing Specialist at Park Hotel Diament Katowice, responded to this review, 16 January 2013
Dear Michal M,
thank you for your feedback. We have some new propositions in menu with regional dishes - we hope you will visit us again and check some of them.
Best regards,
Park Hotel Diament Katowice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Osaka, Japan
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 10 July 2012

I stayed at this hotel on numerous occasions during my visits to Katowice. To summarize: you can't beat the value, it is simply excellent. Great breakfast buffet offering a wide selection. Front desk staff is amazing and very helpful - top notch service. Free wi-fi.
As for the rooms, the beds leave much to be desired. They're comfortable to sleep on, but they are definitely nothing to talk about. Not much in terms of bathroom amenities, but hey, this is Park Diament, a 3 star property, not Park Hyatt.
To move around you really need a car or use taxis. The hotel's location is not central however it's right by the A4 highway (Germany to the west and Ukraine to the east).

  • Stayed August 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank michaeljapan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agata D, Marketing Specialist at Park Hotel Diament Katowice, responded to this review, 16 January 2013
Dear michaeljapan,
thank you for your recommendation! It is a real pleasure to us to read such an opinion.
Hope to see you again!
Park Hotel Diament Katowice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ballerup, Denmark
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 May 2012 via mobile

My room was on the 5th floor. Stayed here over a weekend, and it wasn't easy to sleep due to parties on the 6th floor.

The mattreses are not very comfortable, and needs an update for a Four Star hotel

Twice during my stay the maid didn't leave any soap and shampoo.. Second last Day no service at All...

Stayed May 2012, travelled on business
Helpful?
Thank jopjop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agata D, Marketing Specialist at Park Hotel Diament Katowice, responded to this review, 16 January 2013
Dear jopjop,
thank you for your opinion. Each suggestion is very important to us - thanks to that we could improve our service. We introduced some important changes - we hope that your next stay will be satisfied.
Best regards,
Park Hotel Diament Katowice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Katowice hotels
Śródmieście
Novotel Katowice Centrum
Novotel Katowice Centrum
#3 of 25 in Katowice
825 reviews
Śródmieście
Ibis Budget Katowice Centrum
Śródmieście
angelo by Vienna House Katowice
Show Prices
Show Prices
Show Prices
Śródmieście
B&B Hotel Katowice Centrum
B&B Hotel Katowice Centrum
#7 of 25 in Katowice
27 reviews
Show Prices
Show Prices
Show Prices

Been to Park Hotel Diament Katowice? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Park Hotel Diament Katowice

Property: Park Hotel Diament Katowice
Address: ul. Wita Stwosza 37, Katowice 40-042, Poland
Region: Poland > Southern Poland > Silesia Province > Katowice
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #8 of 25 Hotels in Katowice
Price Range (Based on Average Rates): £
Hotel Class:4 star — Park Hotel Diament Katowice 4*
Number of rooms: 186
Official Description (provided by the hotel):
-modern business hotel-located only 800m away from the city center, by A4 motorway-186 air conditioned rooms-conference center with a capacity of 350 persons-restaurant atmosphere and Lubby Bar-car park-free internet access ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Expedia, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HRS, HotelQuickly and Cancelon so you can book your Park Hotel Diament Katowice reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing