This has the potential to be a good hotel but is let down by many minor problems which could be resolved by tighter management and supervision.
We recently stayed for three nights with a coach party. On two of the three nights, the main item on the dinner buffet ran out and the mention of this to the staff, by one of the party, only brought a shrug-of-the-shoulders response and the item was not replenished. Other items such as vegetables and salad were refilled, albeit slowly.
The tea and coffee making facilities were in our room as advertised – a kettle – but only one cup for 2 people and two coffee sachets – no milk – no tea. This appeared to apply to most of the party, some of whom did not even have the kettle.
The advertised bar was not open on the Saturday night.
On two of the three days, the coffee machine at breakfast stopped working or ran out of ingredients. Despite the staff being told, there was no attempt to sort the problem.
On the final day, despite the advertised time for breakfast being from 6.30am, the restaurant did not open until 7.10am, at which point they decided to fill the tea urn with cold water and put it on. No hot drinks for us that morning!
The basics are there. The hotel was clean, the beds were comfortable and the food was good. However, the lack of attention to many minor aspects let the hotel down. It clearly does not merit its 4* status.
- Official Description (provided by the hotel):
- -modern business hotel-located only 800m away from the city center, by A4 motorway-186 air conditioned rooms-conference center with a capacity of 350 persons-restaurant atmosphere and Lubby Bar-car park-free internet access ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Expedia, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HRS, HotelQuickly and Cancelon so you can book your Park Hotel Diament Katowice reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.