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“poorly run and unhelpful”

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BEST WESTERN PREMIER Krakow Hotel
Ranked #130 of 256 Hotels in Krakow
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“poorly run and unhelpful”
2 of 5 bubbles Reviewed 19 October 2013

On arrival we were told the hotel was overbooked and we were moved to another hotel, not beyond the wit of man to count number of rooms and number of bookings and match the two! We had booked months before but were 'bumped' because of a conference, unhelpful staff and a manager who wasn't interested. Bokk a more central and helpful hotel, certainly not this one.

Room Tip: Choose another hotel
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
4 Thank 119rene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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243 reviews from our community

Traveller rating
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    2
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
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English first
Krakow, Poland
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed 3 October 2013

I have been for seminar there so I have no experiences regarding hotel rooms but all other looks poor. Hotel is located far away from city center and old town with very bad public communication to the city center. Everything is made like in old communist time – without any atmosphere ( grey and sad). Breakfast was made out of cheapest ingredients and just fruit buffet was wide and good. Breakfast have been served in room which looked like simple warehouse with awful furniture. Dinner served during seminar was awful like in former “ milk bar” ( old polish people know what I mean). Carpets everywhere were dirty and full of stains. I can’t believe that hotel has 4 stars!

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Janusz J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Krakow hotels

Guernsey, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 26 September 2013

We spend there one night in December. I can't complain anything - nice, quiet, clean, good service, really nice breakfast buffet in the morning. The only one reason I didn't give 5stars is the price. Hotel is situated in Krakow suburb - and I think is to expensive.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mat_Gerr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newtownards
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 26 September 2013

Arrived at this hotel with 3 friends, for a 3 night break. This was booked in March 2013. Hotel online manager told us that the Hotel had overbooked and could not accomodate us on the last night. We had to move to a hotel that was further out from the city centre. The hotel Manager refused to come and see us. This hotel is more of a conference centre. Rooms are clean and tidy, food was good. It is a 10 min. taxi drive to the City centre. Hotel,s management leaves a lot to be desired. Breakfast is buffet style, you cannot get Toast for breakfast. I would not recommend this hotel to anyone

Room Tip: Go to another Hotel
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lipmaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 16 September 2013

Hotel is located far from city center. Rooms are comfortable but some elements of equipment are too old and not working well (like phone or hair dryer). It was generally clean, but again with some exceptions... Shower curtain was not clean at all... Prices are ok, but I know that there are many 3-star hotels with higher standard and same prices in Krakow (in more suitable locations). You also have to pay a lot for parking space (30 zl a day). It's good choice for one day business visit, but for a holiday trip choose something else.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bedeltagood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 17 August 2013

The room and bathroom were overall clean and comfortable. The hotel is outfitted quite chic. The lobby bar was a cozy atmosphere to have a drink before bedtime. The breakfast offered an amazing assortment of hot and cold foods and beverages. The location is about a 10 minute drive from the city center, but it was conveniently located right on a major road. Luckily the rooms were quiet, not disturbed by traffic noise. We would stay here again if we return to Krakow.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gubers2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 16 August 2013

Lets start with the positives. Freindly staff. Nice rooms. very clean. plenty of car parking.
But you have to pay for parking. they aloud bus loads of kids to run around all night keeping some of our freinds up untill early hours. When we where there the breakfast room was split in two, one side for the Cyclists from the big local race ( i only saw a hand full in there ) and the other half, every body else cramend in trying to get to the food and trying to get a seat. every time we went up to the food there was somthing that had run out. but they thought staff where beter deploied looking after the hand full of cyclists in there acres of space than looking after the majority.
The hotel is quite away out of the city. so we used to catch the bus in which is good the first couple of times but soon gets tiresome.
Overall i think i will try to get a smaller and closer to the city hotel next time we go.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stid4565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PREMIER Krakow Hotel

Property: BEST WESTERN PREMIER Krakow Hotel
Address: ul. Opolska 14 A, Krakow 31-323, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #130 of 256 Hotels in Krakow
Price Range (Based on Average Rates): £
Hotel Class:4 star — BEST WESTERN PREMIER Krakow Hotel 4*
Number of rooms: 169
Reservation Options:
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