I spent 2 nights in the Kossak recently, and found the whole experience dissapointing.
My room faced inward to other buildings, with a yard below. At 5am each morning there was what sounded like deliveries, refuse collection, but of a noise level that would raise the dead.
The business facilities advertised were non existant, apart from good wifi.
I couldn't hire a meeting room, and had to jump through hoops to have somewhere to sit and have coffee at 11am one morning.
The information at checkin is that there is a discount if you charge any food/drink to your room. Yet when trying to do so, the server had an attitude and informed that one needed to mark that requirement before ordering food/drink. Where that becomes the customers responsibility is beyond me.
Other simple things, advertising fresh fruit in cocktails which ended up being syrup. UHT only milk available for breakfast.
The rooms themselves are decent enough, clean, with good size bathrooms.
The price does not reflect the quality of the stay, and this Hotel is punching way above it's weight as a 4*. I would not return.More
- Free Wifi