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“lovely stay”
5 of 5 bubbles Review of Kossak Hotel

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Kossak Hotel
Ranked #15 of 256 Hotels in Krakow
Certificate of Excellence
Cheshire
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“lovely stay”
5 of 5 bubbles Reviewed 30 April 2014

Moved for one night from our original choce hotel - whilst slightly out of the main areas, it is easily walkable to Main Square , Castle etc,. Had a room with a great view over the river, castle etc. Staff friendly, and helpful, Breakfast is very good with lots of choice.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank anniebea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OstiHotele, Front Office Supervisor at Kossak Hotel, responded to this review, 5 May 2014
Dear "anniebea",
Thank you for giving a trust to the opinions about Hotel Kossak on tripadvisor.com and for visiting us. We very much appreciate all your kind words about our staff, rooms and breakfast.

We hope that it wasn’t your last visit in Krakow and we will have pleasure to welcome you again. We are looking forward to it!
Best regards,
Dorota Opoka
Front Office Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,371 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (397)
Date | Rating
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English first
Cambridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 26 April 2014

With its convenient location for both the Wawel and the Old Town, plus its enviable and stunning views from the roof terrace, this hotel should be an absolute gem. However, whilst adequate, it is hard to see why it rates its 4 stars; it could be so much better with a just a little thought and attention to detail - after all, details count when paying a not inconsiderable amount for accommodation. The hotel overall seems to be suffering an identity crisis, unsure of what image it is going for - the ground floor "breakfast" restaurant seems to randomly mix folk art, bead draped light fittings, quirky, full-size horse statue with a lampshade on its head - need I go on! More specifically, our double bedroom was small (although our daughters' twin room was better proportioned), dark and dull - not helped by the dark furniture and purple soft furnishings. The towels were thin, the bedding poor quality, TV screen and wall art randomly positioned with no reference to the bed (those pesky details again!). The guest information pack contained more "rules" than useful information - it felt like we were on a school trip! Maybe some guests are inconsiderate but most of us are grown-ups and know how to behave. The hotel was reasonably clean throughout - but did not merit close inspection, with dust building up along stair edges, etc. Breakfasts were OK, with a good selection, although to find that coffee was not included was a little harsh for the caffein dependant. The breakfast staff were not exactly engaged with their guests, nor particularly friendly, although those we met in reception were helpful and polite. Not sure if there was a Concierge - an occasional appearance by a member of staff in the lobby did not count. So - adequate and convenient but slightly disappointing - definitely not living up to 4 star expectations.

Room Tip: We asked for a quiet room - and were given one overlooking the service courtyard. No traffic noise...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carol A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OstiHotele, Front Office Supervisor at Kossak Hotel, responded to this review, 27 April 2014
Dear "Carol A",
Thank you for choosing Kossak Hotel for your recent visit to Kraków.
Please also be assured that we have taken good note of your comment Your recommendation is highly appreciated and will be highly considered.

Looking forward to the opportunity of welcoming you back in the near future.
Best regards,
Dorota Opoka
Front Office Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marrakech, Morocco
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 25 April 2014

We have just come back from a wonderful stay at the Hotel Kossak for 3 nights over Easter. The service was faultless, staff friendly, helpful and polite. We had a standard room which was spacious, spotless and had a wonderful view of the river, Wawel Castle and church spires. We ate every night in the rooftop restaurant and the food was exquisite and unbelievably cheap. They have an extremely talented chef and the 7 course taster menus (the four of us tried a different one each) is not only exceptional value but extremely creative. The breakfast was plentiful with a wide variety of cold and hot food available. This hotel is a gem!

  • Stayed April 2014, travelled with friends
    • Value
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Helpful?
1 Thank Christian21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OstiHotele, Front Office Supervisor at Kossak Hotel, responded to this review, 27 April 2014
Dear "Christian21",
We were delighted to welcome you to Hotel Kossak. We are very happy that you appreciated our location, accommodation as well as facilities available in the hotel.
On behalf of our team I would like to thank you for your positive opinion regarding our staff and service provided.

Hoping to have the chance of welcoming you again.
With kind regards,
Dorota Opoka
Front Office Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 24 April 2014

Second visit to this hotel. Staff, service, food still top class and at very resonable prices. Love the roof top bar and restaurant. The taster menu was excellent. Views amazing day and night. Definitely worth a visit.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OstiHotele, Front Office Supervisor at Kossak Hotel, responded to this review, 5 May 2014
Dear „Matt M”,
Thank you for taking the time to post your review on Tripadvisor about your recent stay in Hotel Kossak. Your feedback is very valuable to us. We are very pleased that your impression of Hotel Kossak is very positive. Thank you for yours warm words about rooftop restaurant - Oranżeria.

We all hope to have the opportunity to welcome you or your friends and relatives back to our hotel in the near future.
Yours Sincerely,
Dorota Opoka
Front Office Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, England
Level Contributor
85 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed 23 April 2014

We stayed in Hotel Kossak for 3 nights over Easter. From the moment we arrived until the moment we left we could not fault the service, the staff were extremely polite and could not be more helpful. We had a Superior room, over looking Wawel Castle that was spacious, the bed was amazing, the pillows were nice and soft, and the room was spotless. There were also robes and slippers which was a nice addition.
Breakfast consisted of a hot and cold buffet with a full selection of Western, European and Polish foods which was fabulous. The staff on reception were really helpful, they were happy to book restaurants for us and on the last day when our pre arranged taxi did not arrive, they quickly called a local firm to take us to the airport so that we would not have to pay an extortionate fee to the taxis outside the hotel.
The location is perfect for a 10 minute walk into the market square and the famous Cloth Hall.
All in all a fantastic hotel which I could not fault and would definitely recommend it to others. Thank you so much for making us feel so welcome.

Room Tip: We stayed in room 311 and it was fabulous :-)
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NettieSpagettie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OstiHotele, Front Office Supervisor at Kossak Hotel, responded to this review, 28 April 2014
Dear „NettieSpagettie”,
Thank you very much for taking the time to share your valuable feedback with other travellers here on TripAdvisor.
I was reading with pleasure that you sped Easter with us, and have enjoyed your stay.
I am also pleased to hear that you were satisfied with our central location, the cleanness and you think that your room "was spotless".
I would like to thank you for sharing your thoughts about our breakfast offer as well.
Last but not least we all very much appreciate your kind compliments on our welcoming personnel. It was our greatest pleasure to host you!

Thank you once again for your great review and for recommending Hotel Kossak!
We wish all the best and look forward to welcome you back again!
Yours sincerely,
Dorota Opoka
Front Office Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Horsham, United Kingdom
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 22 April 2014

This was my second visit to Hotel Kossak and once again, a fantastic experience was had by all. We had a Superior room, over looking Wawel Castle that was spacious, comfortable and clean. The location is perfect for a short walk into the market square and the famous Cloth Hall. The service was always excellent and the staff extremely polite. The food at both the roof top restaurant and at ground floor was superb. Breakfast was a massive hot and cold buffet with a full selection of Western European and Polish foods. We were spoilt for choice! On the last night of our stay we ate at the roof top restaurant. The Wild Boar tenderloin with cherries was amazing and fully recommended, the cocktails too were very enjoyable. I cannot honestly think of one bad thing to say. I would certainly come back and stay at Hotel Kossak again and would confidently recommend to others.

Room Tip: It is a quiet area, so no problem either side, but I would recommend a view over the river and overl...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helena W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OstiHotele, Front Office Supervisor at Kossak Hotel, responded to this review, 28 April 2014
Dear "Helena W',
Thank you for taking the time to post a review regarding your recent stay at Hotel Kossak. It is always exciting to read positive feedback from our guests’ as it lets me know we are on the right path as providing excellent service to our guests. We are pleased you appreciated the impeccable service provided to you by the staff.
Thank you also for your compliments on our "full selection" breakfast, our central location.

Thank you again, and I look forward to your return.
Best regards,
Dorota Opoka
Front Office Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
81 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 18 April 2014

Booked this via a Lastminute deal.
The location is brilliant, cross the road to the river, view of the castle & 15 minutes to old town square.
The staff were all friendly and professional.
The room quality is excellent, bathroom good.
Breakfast was included, very nice.
Free Wifi was good also.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dmckenzie65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OstiHotele, Front Office Supervisor at Kossak Hotel, responded to this review, 20 April 2014
Dear „dmckenzie65”,
Thank you for staying at Kossak Hotel **** . Thank you very much for taking the time to write us about your experiences regarding your recent stay. I was pleased to read, that you were satisfied with the location of our Hotel and our helpful staff and I am glad to hear that you have enjoyed your over all stay.

It would be a pleasure to welcome you again in our Hotel for your next stay in Kraków.
Best regards,
Dorota Opoka
Front Office Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kossak Hotel

Property: Kossak Hotel
Address: pl. Juliusza Kossaka 1, Krakow 31-106, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow > Stare Miasto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Krakow
#6 Business Hotel in Krakow
#10 Luxury Hotel in Krakow
#10 Romantic Hotel in Krakow
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Kossak Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
From the wide variety of exclusive hotels or luxury hotels there is one hotel in Krakow that shines brighter than the others. Kossak Hotel located in the center of Krakow - city by many considered to be the most beautiful city in Poland, will definitely meet the requirements of each and every client. Regardless, if you plan to stay in Krakow for the business, cultural or touristic reasons, Kossak hotel would be the best choice for everyone who wants to feel the unique atmosphere of Krakow and who wants to spend time in the comfortable conditions in the hotel that belongs to the heart of the city of Krakow. Poland attracts you? Then why not stay in the beautiful, comfortable, modern boutique hotel in Krakow? ... more   less 
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Also Known As:
Kossak Hotel Krakow

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