We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Hotel on highway and out of town. Some unfriendly staff” 2 of 5 bubbles
Review of Conrad Hotel & Spa

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Conrad Hotel & Spa
Ranked #123 of 256 Hotels in Krakow
Wollongong, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Hotel on highway and out of town. Some unfriendly staff”
2 of 5 bubbles Reviewed 4 April 2012

The hotel is located on a busy highway, next to a petrol station, and out of town (limited public transport especially later at night). The rooms were clean although did not have a bar fridge and the hair dryer did not work. Despite confirming a double bed on the internet a week beforehand, when we arrived we were given a room with 2 single beds. When discussing this with the reception staff (Adrian), they showed little interest or concern, and we were advised to push the beds together. All of the other staff (especially the room attendants and other receptionists) were very friendly however. When checking out, we asked the receptionist (Adrian...again) to book an icar (which is a reliable and cheaper taxi service in Krakow- highly recommended) to the airport. He confirmed that he had booked with icar however when the taxi arrived, it was another company. When we approached Adrian about this he became angry and swore at us. He and the taxi driver (obviously a friend) demanded a higher taxi fare. This unfortunately was not a great last memory of Krakow.

  • Stayed March 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Emma D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

162 reviews from our community

Traveller rating
    40
    64
    35
    17
    6
See reviews for
21
51
10
37
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Any
English first
Novi Sad, Serbia
Level Contributor
72 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 27 March 2012

I have no complains to anything in a hotel. Room, bathroom, breakfast...everything was great but this hotel is very far from a city center and you will need a taxi which is not so cheap to go to the center.

  • Stayed December 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Velx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Braintree, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 9 February 2012

We booked this hotel through a deal with Groupon. The hotel and room was very clean and tidy and all was modern. The staff were not very approachable and weren't very forthcoming when we asked for any help or advise. The hotel is located on a very busy road and it was very noisy at night so we didn't get much sleep. The food was of an acceptable standard but there is much nicer food to be had in restaurants in the city. Not a really bad hotel but I'm sure better can be found.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank ElHawk101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Krakow hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 February 2012

We stayed at the hotel and had a great stay. The hotel wasn't very busy which was a bonus for us. We had an early check in and late check out at no extra charge. All the staff were extremely friendly and helpful. Our only complaint was the location, a taxi was about £4 or £5 everytime we want to go into the Market Square.

  • Stayed January 2012
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Davidsuzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, England, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 25 January 2012

Simple Equation with City Breaks:

Great Hotel, Good Facilities, Central Location = Big Money
Basic Hotel, Central Location = Mid Price
Great Hotel, Off Centre = Good nights sleep and Bargins to be had.

The Conrad, like our previous City Break hotel choices fits firmly into the latter category. This suits us fine as we aren't Night people, like a good nights sleep and like our creature comforts and do like a clean modern Hotel.

General.
The Conrad is just inside the Ring Road but you barely notice the noise due to it's modern construction and excellent glazing. The staff are polite, willing to assist and speak very good English (which always makes me feel guilty but grateful) We did not use the Spa as it was chargeable. (This was not clear on the Website) I must say this disapointed me somewhat and is the main reason I don't feel I can offer 5 Stars.

Rooms
The Rooms are tidy and well laid out, the Bathroom modern with a nice hot powerful Shower. Maids did a super job.

Getting About.

Our first Taxi from the Airport to the Hotel was 65 PLN (about £12.50) and the driver informed me that it would be 35 - 40 PLN from the hotel into Town (At which point I was mentally totting up how much extra I would need to cash to keep my Vodka and Honey Beer stash up to suitable levels. But he earned his money by advising us that the Buses were only 5 minutes walk from the Hotel, were frequent and easy to use, the Hotel staff were only to happy to provide directions an let us know to catch the 130. First time walking there we did wonder if we were going the right way but it was basically right out of the Hotel follow the ring road, right at next junction and stay on that road.

A one way Trip into Town was 2.80PLN per person, stopped outside the Galleria Shopping Centre, next to to the Train Station which is near the Top of the Old Town.There was always a bus waiting and you could buy tickets at the Machine or on the Bus, and then you simply validated them once onboard. Easy. Convenient. Cheap. I beleive the last Bus home was 11pm and we always had 40PLN spare with us just in case but we were so busy during the day and so tired in the evening we never put this to the test! On our final day we took the bus in as Normal, stored the cases in the Lockers at the Train Station and caught the Shuttle Train to the Airport (Modern and Clean) which took 20 mins and cost 10 PLN each and with a short free bus shuttle takes you to the door of the terminal. Travelling was easy and cheap leaving us more money for Trips, Food Beer and Flavoured Vodka :-)

Summary.

Pluses
Clean. Tidy. Free Wi-Fi. Modern, Nice feel. Warm and cosy. very good price per night. Pleasant helpful staff

Minuses

Spa facilities chargeable? (Nothing wrong with that but make it clear on your website please Hotel Conrad)

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Darren H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 25 January 2012

Went here with a Grooupon offer. Hotel is modern and clean, it is not in the centre of Krakov, which is one of it's only negatives, as is the fact that it doesn't do breakfast, Food is served from 12pm onwards and the bus stop is a 10 minute walk away and takes about 25 minutes to get in to the centre. Hotel is close to the airport and we paid about 15 Euros in a taxi.
The rooms are nice, clean and as shown on the website. Late check out is available free of charge, we were able to keep the room until 18.00. The staff are really friendly and helpful.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sakarya, Turkey
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 19 October 2011

has clean and big rooms, is near the airport but away from the city center. Going to the center is 15 minutes and 30 PLN( 8euro) by a taxi. mc donalds and KFC is around the hotel. Staff is ver helpful and with smiling faces. there is a cattle, coffea, tea and a bottle of water in the rooms. Breakfast is very good. WiFi is free.

  • Stayed October 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Mirac A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Krakow hotels
4.0 mi away
Sympozjum Hotel
Sympozjum Hotel
#109 of 256 in Krakow
4.0 of 5 bubbles 528 reviews
0.5 mi away
Q Hotel Krakow
Q Hotel Krakow
#83 of 256 in Krakow
4.5 of 5 bubbles 136 reviews
0.8 mi away
Demel Hotel
Demel Hotel
#149 of 256 in Krakow
3.5 of 5 bubbles 106 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Crown Piast Hotel & Park
Crown Piast Hotel & Park
#143 of 256 in Krakow
3.5 of 5 bubbles 231 reviews
3.1 mi away
Petrus Hotel
Petrus Hotel
#104 of 256 in Krakow
4.0 of 5 bubbles 265 reviews
3.5 mi away
Hotel Swing
Hotel Swing
#94 of 256 in Krakow
4.0 of 5 bubbles 298 reviews
Show Prices
Show Prices
Show Prices

Been to Conrad Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Conrad Hotel & Spa

Property: Conrad Hotel & Spa
Address: ul. Josepha Conrada 29, Krakow 31-357, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#47 Luxury Hotel in Krakow
Price Range (Based on Average Rates): £
Hotel Class:4 star — Conrad Hotel & Spa 4*
Number of rooms: 98
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Hotels.com, Priceline and Odigeo so you can book your Conrad Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad Hotel Krakow
Conrad Hotel And Spa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing