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“Disappointing”
Review of Hotel Swing

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Hotel Swing
Ranked #114 of 261 Hotels in Krakow
Certificate of Excellence
Reviewed 8 May 2014

This hotel looked ok from outside, but inside was not great. Service very poor, even when they could see that I was struggling with bags no one offered to help, or even to keep bags safe to let me take 2 trips. When we got to the room it was boiling, as the ac seemed to take a long time to kick in I opened the balcony style window - by this I mean a door but where there is no actual balcony, just bars. The lowest bars left a gap easily big enough for a toddler to fall through, this was on the second floor. I cannot imagine that this is allowed by any sort of regulations! In the end we decided to leave and go to another hotel even though we had paid for this one in advance and would lose the money. I don't say that the hotel is terrible, the room looked clean and comfortable enough, but a bit more attention to service and to safety issues would be good.

  • Stayed: May 2014, travelled on business
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1  Thank Winters100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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86 - 92 of 330 reviews

Reviewed 5 May 2014

Spent 3 nights here as part of Newmarket Holiday package. Spotlessly clean, excellent food and efficient, polite staff. On our final night when leaving the room for dinner, the door lock striking plate failed and we asked for assistance from a passing chambermaid. She examined the lock and asked us to wait a moment whilst she went to get assistance. She returned with a screwdriver to tighten the locking plate but this did not resolve the issue. She apologised and and made a phone call. Reception called us back within 2 minutes to apologise again and offered us another room on the 3rd floor. Although we then had to move our belongings for the final night, the issue was dealt with swiftly and efficiently. Would happily return here.
Quite a contrast from the first 2 nights of our Newmarket break which were spent at the Hotel Duo in Prague (see separate review) where, although clean, an unpleasant 'drain' smell pervaded in the bathroom, the food was adequate but cold, and there were insufficient staff to clear tables in the dining room, so it was very much 'do-it-yourself'. The bar on the 4th floor was very well-appointed and a nice place to relax. Bartusz the bar-tender appeared to work alone and was sometimes very very busy - maybe he could do with a little help?!

Room Tip: Our room for one night on the 3rd floor was slightly larger than the one we had on the 1st floor for...
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  • Stayed: April 2014, travelled with family
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1  Thank SCAMPI206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aneta_Gumulka, Front Office Manager at Hotel Swing, responded to this reviewResponded 7 January 2015

Dear SCAMPI206, Thank you very much for your review after the stay in our Hotel Swing**** in Kraków. I would like to appologize once again for the inconvenience that the change of the room could cost you. We are pleased that even thought our staff could help you enough to make your stay confortable and worth to remember. We will take under consideration your point of view about the staff number in the Retro Club Cafe. Thank you also for your kind wods about our staff politeness. Hope that we will see you during your next trip to Kraków.

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Reviewed 5 May 2014

The room was nice and breakfast was also good, but we had to ask for clean sheets and towels twice in 4 days. The bathroom was quite small and shower gel, shampoo and conditioner are not included. The location is not very central, but you can take a bus to 'dworzec glowny' from the bus stop opposite the hotel, which only takes about 15 minutes, and, as Kraków is such a party city, being further out also has the advantage that the hotel is very quiet. It is also conveniently next to a Biedronka supermarket and an indoor water park. The staff are also friendly and helpful.

  • Stayed: May 2014, travelled as a couple
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Thank chen_d987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aneta_Gumulka, Front Office Manager at Hotel Swing, responded to this reviewResponded 7 January 2015

Dear chen_d987,

Thank you for taking time to provide feedback after your stay in our hotel. It is unfortunate the room conditions prevented you from fully enjoying your visit. Hope that you will find well our innovations conected with cosmetics that you can find in the room. There are hand wash creams and shower gel with shampoo in every room. We are confident that next adjustments will be made, in order to achieve the complete guest satisfaction. Once again thank you for your suggestions and hope to see you during your next trip to Kraków

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Reviewed 12 April 2014

We have just returned from a 5 night stay at Hotel Swing. Our rooms were on the third floor and were spotless, very comfy bed and great bathroom with shower. There was a T.V with a couple of English news channels only. Unfortunately one night there was a large group of teenagers running around screaming at 1 am and on the Saturday night there was a lot of noise from a disco until 3:30am! Other than that we slept well. We visited the spa which was free of charge and fabulous. I paid for a pedicure about £20 and it was the best one I've ever had. The breakfast buffet was good although one day there was no toaster and the staff were un- helpful when I asked them to toast some bread, they said the toaster was broken! Lo and behold the next day the toaster was back and working. We got taxi from outside hotel and paid between 20 - 25 zlotes which is between £4-£5 great price! The hotel is a good 15 minute drive but it was perfect for us as we has hired a car and the hotel has secure parking ( navigating around was a nightmare and when we go back we would I lent bother with car as taxis, trams and buses are very available.) Negotiate prices for all tours as they varied enormously. All in all would definitely return to Kracow amazing city and stay at the Hotel Swing.

Stayed: March 2014, travelled with friends
1  Thank cazWestSussexEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2014

Just a quick one this Time .

My Wife and i stayed here for a 4 Night Break .

Very Clean

Good Food

£20 Euro in a Cab to the main area of Krakow

Booking of Trips / Hotel will book all Trips for you very good Trips and on your way back ask the driver to drop you off in the centre and caught a Taxi back .

food and Drick in the main Squire is very cheap .

All told very good Trip the Swing is a very good Hotel would go again

Room Tip: Swimming Pool is 30 mtrs from the Hotel and is a big public pool free for people at the Swing Hotel
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  • Stayed: February 2014, travelled as a couple
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1  Thank Harry1562
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2014

The hotel is very clean and nice,

Within 50m. from the hotel, aquapark, supermarket, shopping center and bankomat.
The service is great.
Breakfast is reach.
Spa is free of charge for the hotel guests.
As a couple we've also got a big jar of fruits from the hotel, very nice of them.


The hotel is about 6km from the historical center, but since the taxi is very cheap in Krakow it isn't a big problem, the cost of one way ride was about 5-7 euro.

  • Stayed: February 2014, travelled as a couple
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1  Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2014

Reasonable hotel close to business area. Staff friendly, room good size and clean, restaurant and food quality perfectly adequate but overall hotel lacks a bit of character. Nice top floor bar but only open Friday, Saturday and Sunday and restaurant closes 9:30. Some distance from city centre requiring taxi ride, although not expensive. There is a large supermarket, cinema and indoor waterpark neraby but not an exciting locality. Sleep quality was good due to quiet location versus some city centre hotels where late night noise can be a problem. If you don't need to be in this specific area of the city then perhaps better to go more central but if this is the area where you do need to be then this hotel is a good standard for the price

  • Stayed: February 2014, travelled on business
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Thank leo707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Swing

Address: ul. Dobrego Pasterza 124, Krakow 31-416, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #114 of 261 Hotels in Krakow
Price Range: £38 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Swing 4*
Number of rooms: 146
Official Description (provided by the hotel):
Hotel Swing is a four-star hotel in Cracow conveniently located right next to the biggest Aquapark in Poland, cinema complex and shopping malls. This stylish and modern hotel offers comfortable rooms, family apartments and luxury suites with individual air-conditioning and free internet access. The hotel features a spacious banquet & conference centre, Quickstep restaurant, Retro Club with live music and SPA centre with saunas, salt screen and unique color therapy set! ... more   less 
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