This hotel looked ok from outside, but inside was not great. Service very poor, even when they could see that I was struggling with bags no one offered to help, or even to keep bags safe to let me take 2 trips. When we got to the room it was boiling, as the ac seemed to take a long time to kick in I opened the balcony style window - by this I mean a door but where there is no actual balcony, just bars. The lowest bars left a gap easily big enough for a toddler to fall through, this was on the second floor. I cannot imagine that this is allowed by any sort of regulations! In the end we decided to leave and go to another hotel even though we had paid for this one in advance and would lose the money. I don't say that the hotel is terrible, the room looked clean and comfortable enough, but a bit more attention to service and to safety issues would be good.
- Official Description (provided by the hotel):
- Hotel Swing is a four-star hotel in Cracow conveniently located right next to the biggest Aquapark in Poland, cinema complex and shopping malls. This stylish and modern hotel offers comfortable rooms, family apartments and luxury suites with individual air-conditioning and free internet access. The hotel features a spacious banquet & conference centre, Quickstep restaurant, Retro Club with live music and SPA centre with saunas, salt screen and unique color therapy set! ... more less
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