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“Clean spacious apartment, super helpful staff, prime site.”

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Venetian House Aparthotel
Ranked #16 of 259 Hotels in Krakow
Certificate of Excellence
Sawbridgeworth, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Clean spacious apartment, super helpful staff, prime site.”
Reviewed 20 May 2011

Clean spacious apartment, super helpful staff, prime site.

Room Tip: facing the market square
See more room tips
  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeterXDavies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetianHouse, General Manager at Venetian House Aparthotel, responded to this review, 15 May 2017
Dear PeterXDavies,
Thank you for submitting a review.
We are very glad enjoyed your stay at the Venetian House Aparthotel, found our staff helpful, and our apartments clean. Every day, we work very hard to provide the best service available.
Since your last stay with us, we have refurbished all apartments and changed the interiors to be cozier and more elegant. We will be more than happy to be able to host you once again, in a brand new Venetian House.
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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909 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (260)
Date | Rating
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English first
West Midlands
Level Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 16 May 2011

Stayed here for 3 nights with friends. We had two rooms, both at the back and they were very well equipped, spotlessly clean and very comfortable. No noise at all which is remakable for such a central location. Reception staff friendly and helpful and great value for money. Not much else to add that hasn't been said already. They give out leaflets for 28 zlt breakfast just across the street at Wierzynek, but although the interior is amazing, we found the service slow (see separate review). Loved the castle area and walking in the Planty. Wanted to visit Schindlers museum, but we planned that for the Monday and unfortunately it is closed on the first Monday of every month. Visited the Salt Mines and Auschwitz and used the excellent mini bus services of www.KrakowTrip.com (separate review) for this and the airport transfers. We ate on each of the 3 nights at La Fontaine, French/Polish Restaurant which is just off the other side of the square. This was superb and again I have reviewed it separately.

If you go to Krakow, then in my opinion I don't think you could do better than stay at Venetian House Aparthotel, travel with KrakowTrip.com and eat at La Fontaine! Enjoy!

  • Stayed May 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank maidmas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetianHouse, General Manager at Venetian House Aparthotel, responded to this review, 15 May 2017
Dear maidmas,
Thank you for your review.
We are glad to hear you enjoyed your stay at the Venetian House Aparthotel. We work very hard to provide best service possible and such positive opinions encourage us to do even more. We are also happy the central localization of our Aparthotel met your expectations.
We also appreciate you highlighting the Aparthotel’s good value for money.
Thank you for saying you would recommend Venetian House to other travelers.
We hope to see you again sometime in the future!
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alicante, Spain
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 May 2011

I travelled with my daughter for a short weekend break. The apartment was just as expected and seen on the photos. The bed and sofa bed were extremely comfortable as was the apartment. We had everything we needed and even ate in 2 nights . The value for money is good as the price includes free internet connection, an important aspect for me and my daughter. The location is excellent , literally on the main square with everything you need in walking distance, I am so happy that we chose this aparthotel and would certainly stay again.

Room Tip: main square apt 1, views of the square.
See more room tips
  • Stayed May 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank adhaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetianHouse, General Manager at Venetian House Aparthotel, responded to this review, 15 May 2017
Dear adhaf,
Thank you very much for submitting your feedback.
We are glad to hear you enjoyed your stay with us and found our apartments handy and comfortable. We are also happy the central localization of our Aparthotel met your expectations.
We are also pleased to hear that you found our staff to be professional and helpful.
Since your last stay with us, we have refurbished all apartments and changed the interiors to be cozier and more elegant. We will be more than happy to be able to host you once again, in a brand new Venetian House.
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 30 April 2011

THis place is a little gem and one of the nicest places I've ever stayed and i am fairly well travelled. Have just returned from a 4 day stay in Apt 16, paid about 1050pln for 4 nights, and I cannot fault this place. It was so well located, right on Rynek Glowny (main Market Square), near Ul Grodzka end, and near absolutely every type of bar and restaurant you could imagine. Our favourites, (all seperately reviewed), Camelot, Baroque for drinks, Skodl Wentzl (for icecream), Stalowie Magnolie (drinks/live music)Paese, Greenway, Marmolada for food.
The apartment we had was probably one of the smaller ones, but it was sufficient for my wife and I and the room contained a fully double sized bed, large wardrobe, even a small dining table and mini fridge. Attached to this is a studio type kitchen with electric hob, microwave, toaster and kettle. This w as great for making breakfast and chilling out in the morning, saving you having to get ready for breakfast. We were lucky as we had an offer incl a luxury hamper, but its fairly cheap to get goodies from the square. They even supply plates, glasses, cutlery and washing up liquid and sponges! From the kitchen it leads to an adequate sized bathroom with walk in shower. Room also had free wireless internet (strong connection), TV, DVD, satelitte (lots of channels not working but we had netbook to watch films at night) Its just brilliant. The reception was so friendly, we only actually met them at checkin and checkout cause everything you need to know is supplied in the flat and on entry when they give you a map and talk you through key things. They are so efficient that we never had to ask them anything after checkin and they were great when we checked out about looking after our bags.
THe only 'warning' (wasn't issue for us) I would have is the apartment we had was at the back of the courtyard, this means you have no view of the square and NO LIFT! Okay for us as we travel light, and the view doesn't bother me, but this is on the fourth floor and its a good 100+ steps - would not recommend for older or people with lots of luggage. Gets you fit though. To make use of the lift you need to stay at the front - not sure which apartments those are but like I say it never bothered us
In terms of location the best bit is you can just go back halfway through the day and lose nothing as you are right inthe middle of everything. It is also a 10 minute walk from the coach and railway station, which is brilliant to connect to the airport or getting the bus to Auschwitz. Also, although we did not have time, its literally a 10 minute walk to the 304 bus stop which takes you to the Salt mines - do not bother with agents etc.
We made the mistake of taking a taxi on arrival (Easter Monday) due to the weather looking dicey and spent about 100pln, I know about 20pln more than usual but all the drivers kept on saying it was bank holiday. In fairness , the driver agreed 100pln and the meter actually read 115 by end of it but he still honoured the 100 without us having to say anything. On return, we walked to station and caught the train and it was 20pln and easy to do. Now we know better thats what I'd do next time. Looking forward to book this place again!

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sumotartan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetianHouse, General Manager at Venetian House Aparthotel, responded to this review, 15 May 2017
Dear Sumotartan,

Thank you very much for submitting such a detailed review and explaining your joke in the tiltle :)

We are very glad to be reading such a positive opinion about our Aparthotel. We are happy you liked the amenities of our apartments, found our front desk staff friendly, and were satisfied with our central location. Indeed, being placed right on Kraków’s Main Square, all attractions of the city are at our guests’ doorstep. We also appreciate you highlighting the Aparthotel’s good value for money. We have been continuing our will to provide great rooms and fantastic customer service for good value over the last years.

Since your last stay with us, we have refurbished all apartments and changed the interiors to be cozier and more elegant. The entire building is now serviced by a total of 2 lifts. We have also exchanged all our TVs for new ones and installed separate Wi-Fi networks in each suite. Internal Telephones were also placed in the rooms.

In case you decide to visit Krakow any time in the future, please contact us and we will be happy to provide you with a carefully selected offer with best rates.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrogate, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 April 2011

We had a wonderful stay in Krakow. The Venetian Apartments are perfectly located on the main square! We stayed in the penthouse apartment and it was spacious and quiet (as it was located on the top floor). The girls in the office were very nice and helpful. Anna C. was especially helpful and went out of her way to find us a 24 hour postage location to ship out a box from. We also noticed that she stayed a few hours late that evening to greet some guest who were arriving late!

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pickytraveler12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetianHouse, General Manager at Venetian House Aparthotel, responded to this review, 4 weeks ago
Dear pickytraveler12345,
Thank you for taking time to write this review.
We are pleased to hear your visit to Venetian House Aparthotel was enjoyable.
Thank you for underlining our central location – we believe that, with all restaurants, bars, and tourist attractions just meters away, staying right on the Main Market Square is the best option to explore the city to the fullest.
We are very happy you found our top floor apartment large and quiet despite the central situation.
It is our pleasure to read about our front desk employees and how they went above and beyond their call of duty to provide best customer service possible.
Since your last stay with us, we have refurbished all apartments and changed the interiors to be cosier and more elegant. We have also built a second lift in the courtyard part of the building. We will be more than happy to be able to host you once again, in a brand new Venetian House.
We hope to meet you again in the future and, this time, earn a full five-star review.
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pennsylvania
Level Contributor
96 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
Reviewed 23 March 2011

Just spent one week at these apartments and it was wonderful! We had apartment number 7 which overlooked the whole square @ Rynek Glowny in Old Town. I think most of them face the front but a few where in the back. The front rooms have a small elevator/lift, fits two/three people with suitcases. The girls at the reception desk all spoke and understood English - which was a godsend.
Our apartment had a full kitchen with microwave, toaster, dishwasher,electric kettle that heats up hot water in minutes, dishes, glassware, etc. Bathroom has great shower (no bath), towel warmer & hair dryer. One big easy chair and queen bed with nice tv, although only could find one channel (CNN) in English. The whole place was tile floor front to back. Entrance way into apartment had a huge wardrobe that you could hang clothes or put on shelves. Had a big drying rack if you wanted to wash out some clothes, which we did a couple of times. Iron & ironing board were also there. Only wish was maybe a couch instead of one big chair.
Cleaning woman come by everyday and it is absolutely spotless when they are done. Every second or third day they change the bedding (if you want) and leave clean towels. They do not have washcloths (not big in Europe) which I knew so I brought some with us.
The bed is very comfortable and the one down blanket on the bed is plenty to keep you warm. I would of liked extra pillows since they were very small and only two on the bed.
I can not stress enough the location of the apartment on the square - it was the best!!
Even though it was cold all week, except maybe two days, there was always something going on at the square. You have cloth hall which has many shops and lots of restaurants in the whole immediate area. Many Kantors in the neighborhood (at least one or two on each block) to exchange your money.
The reception girls arranged a shuttle from the airport and again back to the airport when we left.
It is not like a hotel with someone always at reception desk or wake up calls, actually no phones at all. But we found we needed nothing after reception closed around 8 pm at night or before 9 am when they opened up again.
They lock the front gate about 10 pm and need a key to open it along with a code to get in the reception area and of course keys to get in the apartment so it is very secure.
Book today - you won't be disappointed!!

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Deb911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetianHouse, General Manager at Venetian House Aparthotel, responded to this review, 15 May 2017
Dear Deb911,

Thank you very much for submitting such a detailed review and for recommending Venetian House Aparthotel to other travelers.

We are more than happy to hear we managed to meet your expectations in terms of location of the Aparthotel and cleanliness of our apartments.
We are also glad that you found our reception staff helpful and that they succeeded at providing the service you expected.

Since your last stay with us, we have refurbished all apartments and changed the interiors to be cozier and more elegant. The entire building is now serviced by a total of 2 lifts. Our aim is to provide friendly and professional customer service. Since the time of your review, we changed the way reception was organized a few years ago and since a few years back, we are always on site with our 24/7 reception do our best to make sure your stay is a enjoyable and hassle free as possible. We have also exchanged all our TVs for new ones and installed separate Wi-Fi networks in each suite. Internal Telephones were also placed in the rooms.

We will be more than happy to be able to host you once again, in a brand new Venetian House.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carlow, Ireland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 March 2011

Just back from 3 night stay in Venetian House with 2 friends. Its the perfect place to stay. We had a lovely, bright and airy apartment in the back of the house. Tastefully furnished with everything you need supplied. It was excellent value. The Staff could not have been nicer and the apartment was spotless.
We loved the location. It is surrounded by lovely restaurants on all sides. You walk straight out through the archway into the main square, so right in the heart of everything.
Be sure to try the cafe wierzynek for breakfast at least once. It directly across the road. Its a little gem.
There was noise at night but this is the price you pay if you want to stay in the heart of a bustling city.
Our only disappointed was that we could not stay longer as we lost a day due to our plane being diverted to Berlin because of fog in Krakow.
We are definately going back to Krakow and most definately staying in Venetian House
MAR, MARIE & GILL

  • Stayed March 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mariannecoughlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetianHouse, General Manager at Venetian House Aparthotel, responded to this review, 15 May 2017
Dear mariannecoughlan,

Thank you very much for taking time to write this review.

We are very glad to be reading such positive feedback on our Aparthotel. We are happy you liked our apartments, found our front desk staff friendly, and were satisfied with our central location. Indeed, being placed right on Kraków’s Main Square, all attractions of the city are at our guests’ doorstep.

Since your last stay with us, we have refurbished all apartments and changed the interiors to be cozier and more elegant. We will be more than happy to be able to host you once again, in a brand new Venetian House.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Venetian House Aparthotel

Property: Venetian House Aparthotel
Address: Rynek Glowny 11, Krakow 31-042, Poland
Phone Number:
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Suites Airport Transportation
Hotel Style:
#5 Family Hotel in Krakow
#11 Luxury Hotel in Krakow
#17 Romantic Hotel in Krakow
Price Range (Based on Average Rates): £
Hotel Class:4 star — Venetian House Aparthotel 4*
Number of rooms: 34
Official Description (provided by the hotel):
Situated in a stunningly renovated 16th Century town house, Venetian House Aparthotel boasts spectacular views from exclusive apartments overlooking the main market square. The apart hotel is located in directly on Krakow’s famous Main Square and within a few steps of the unique shopping and entertainment that Krakow has to offer. Being situated right on Krakow's market square, one can never be far away from the city's culture and attractions. Each of our rooms and apartments has been designed as a comfortable and self-contained living space, decorated in a contemporal and cozy style to complement the historic architecture of the apartment hotel. Fully equipped to include air conditioning, flat HD television, Internet TV and fiber wifi internet, they offer all that travelers need to feel like home away from home. On top of that each room and apartment is provided with a convenient kitchen allowing you to prepare a meal if needed. At Venetian Houss, we fully understand the need for professional customer service. Our reception is open 24/7, so we are always on hand to offer help, provide information, book tours, and efficiently resolve any issues with your stay. Reputation is essential to us and Venetian House Aparthotel is proud to have received a series of Tripadvisor awards over the last years. What's more we offer excellent value for money through our direct website: last minute discounts, reductions for extended stays and more competitive room rates for our valued returning guests. It now only takes 2 minutes to book online and you will receive an instant booking confirmation of your stay. Simply input your dates now and see what discounts apply to your visit. Venetian House Aparthotel consists of 34 apartments and all of them are serviced by a total of 2 lifts. ... more   less 
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Also Known As:
Venetian House Aparthotel Hotel Krakow

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