We chose to stay at this hotel based upon the reviews on TripAdvisor. While the location of this hotel on the market square was convenient, the facilities were below my expectations for the price. Many of the facilities on the square were “hostels”. The Venetian felt like a high end version of a hostel. We were to arrive late because of the train schedule possibly as late as midnight. The management had checked with us by email a few days before hand during our trip, which was a nice touch, and told us even at that late hour to go to the reception desk. But when we arrived at 21:45, the building was locked and the desk unattended. My wife was almost in tears. Thankfully a security guard appeared and called the emergency number because we had no access to a mobile phone. We had asked for room 14 because other reviewers had pointed out that some rooms faced the square while others were in the rear and very quiet. However the rear rooms have no elevator access and room 14 required carrying bags up three long flights of marble stairs. The room itself is decorated by Ikea. There was a closet unit and a small dresser. But there was no place to put our bags. The greatest complaint I had however was that there were no chairs except two bar stools at the counter. One could only sit on the bed which was a platform style and low. The entire room was wood or tile flooring. Therefore while we heard no street noise, we were bothered by the elephants walking in the unit above us. The bed was comfortable enough but the sheets were short and kept pulling out of the side and the duvet/comforter only covered the top of the mattress. The instructions for the wifi did not work. However the staff gave us the code for the office router and that did work. No English language TV and I could not follow the instruction card for the satellite TV and never was able to access those channels. The staff was pleasant and the room clean. The towels were worn. One had holes in it. The air conditioning worked fabulously. I would rate this hotel as acceptable but will stay elsewhere when I return to Krakow.
- Official Description (provided by the hotel):
- Venetian House Apart hotel is situated directly on Krakow's Main Market Square. It consist of 2 parts: Venetian House Market Square Aparthotel located in the front part of the building and Venetian House Courtyard Apartments located in the rear of the building The majority of rooms in front part of the building have got Main Square view and all of them are serviced by lift. Apartments located in the courtyard section of the building are not serviced by a lift but benefit from a quieter courtyard environment. Venetian House offers 28 apartments of varying sizes from Studios to spacious suits. All of them include a kitchen/kitchen annex, air conditioning and free broadband Wifi internet ... more less
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- Also Known As:
- Venetian House Aparthotel Hotel Krakow