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“Disappointed” 3 of 5 bubbles
Review of Venetian House Aparthotel

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Venetian House Aparthotel
Ranked #13 of 256 Hotels in Krakow
Certificate of Excellence
Reston VA
Level Contributor
365 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
“Disappointed”
3 of 5 bubbles Reviewed 18 July 2012

We chose to stay at this hotel based upon the reviews on TripAdvisor. While the location of this hotel on the market square was convenient, the facilities were below my expectations for the price. Many of the facilities on the square were “hostels”. The Venetian felt like a high end version of a hostel. We were to arrive late because of the train schedule possibly as late as midnight. The management had checked with us by email a few days before hand during our trip, which was a nice touch, and told us even at that late hour to go to the reception desk. But when we arrived at 21:45, the building was locked and the desk unattended. My wife was almost in tears. Thankfully a security guard appeared and called the emergency number because we had no access to a mobile phone. We had asked for room 14 because other reviewers had pointed out that some rooms faced the square while others were in the rear and very quiet. However the rear rooms have no elevator access and room 14 required carrying bags up three long flights of marble stairs. The room itself is decorated by Ikea. There was a closet unit and a small dresser. But there was no place to put our bags. The greatest complaint I had however was that there were no chairs except two bar stools at the counter. One could only sit on the bed which was a platform style and low. The entire room was wood or tile flooring. Therefore while we heard no street noise, we were bothered by the elephants walking in the unit above us. The bed was comfortable enough but the sheets were short and kept pulling out of the side and the duvet/comforter only covered the top of the mattress. The instructions for the wifi did not work. However the staff gave us the code for the office router and that did work. No English language TV and I could not follow the instruction card for the satellite TV and never was able to access those channels. The staff was pleasant and the room clean. The towels were worn. One had holes in it. The air conditioning worked fabulously. I would rate this hotel as acceptable but will stay elsewhere when I return to Krakow.

  • Stayed July 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank Godguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AAAKrakow, General Manager at Venetian House Aparthotel, responded to this review, 8 February 2013
Dear Godguy,

Firstly we are sorry that you were disappointed with your stay at Venetian House and we would like to take this opportunity to try and address some of your issues.

Firstly with regards to the reception, at the time of your arrival, our receptionist was checking in another guest to an apartment, and therefore the reception was temporarily unattended. We do provide a contact phone number on the booking confirmation in case of such a situation, but again we apologize for the inconvenience. During the day we do have two receptionists, however, in the later evening and night time we only have one receptionist.

With regards to the lack of lift in the rear section of the building, we are aware that this may be an issue and are therefore as explicit as possible in all of our marketing material to point out that there is no lift serving these apartments. Our website states on Venetian House 14 apartment:

* Please also note that this studio is located on the 3rd floor without a lift and therefore may not be suitable for limited mobility.

and this information is repeated on all of the booking engines that we use referring to apartments in the rear of the building.

We have taken on board the comments about the towels and have since entirely replaced them and have now implemented a more effective system for removing worn towels. We can only apologise for this.

Please accept that some Venetian House apartments are aimed at offering competitive prices but in perhaps the most desirable location, on the main square, and we still believe that our rooms offer good value for money relative to our competitors in a similar location. The price of this room starts a 40 Euros per night in the low season up to a maximum of approx 75 Euros per night for the high season which includes air conditioning, free wifi and sat TV.


Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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867 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (247)
Date | Rating
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English first
Aberdeen, United Kingdom
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed 14 July 2012

We have visited Krakow many times (and lived there for more than a year) but this was the first time we had tried this accommodation. It certainly won't be the last!

Location was the top attraction as we like to spend a lot of time in and around the main square. We had Apartment V1 which overlooked the front and despite some negative comments about noise we found that with the double windows tightly closed we didn't hear much noise at all - certainly not enough to keep us awake.

The apartment was spacious, well furnished, spotlessly clean and the air con was a life-saver in the heatwave of July.

Our check-in was efficient with clear instructions on how to access the property after hours etc.

We will definitely stay here again on our next visit to Krakow - worth the slightly higher prices than some other hotels just outside the old town.

Room Tip: V1 more than enough space for us 2 travellers - and great view of the main square
See more room tips
  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank GillAberdeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Canada
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 9 July 2012

Our family of four stayed in apt 12 last week. As mentioned in previous reviews, the location and staff are excellent. The apartment is modern and sufficiently large for four people, with two in the bedroom and two on the sofa bed. The bedroom has an excellent skylight which was wonderful for watching a summer lightning storm, opening it to get fresh air, or closing the blinds to darken the room.

Stayed July 2012, travelled with family
Helpful?
Thank cvqgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 9 July 2012

Were impressed with the location right on the main square and got very good value for money when we went in September - my parents checked for August this year and the price was exorbitant, so beware!

Has a small kitchen so we were able to make breakfast and packed lunch for our daytrips, but even the restaurants downstairs in the main square weren't too expensive. There is a little grocery shop on the square, on the opposite side to the Venetian but on a diagonal (head right and across). We had some amazing food on this trip - don't miss the Jewish quarter!

Lots of stuff going on in the square and a few things to see around it. We were really glad we stayed here because it is an interesting place to people watch and see performers etc, but there is so much to do in Krakow we would have missed this experience if we stayed elsewhere. Most places are within walking distance, as is the bus for further trips. You can also do tours, organised by the incredibly helpful reception staff. Service here was excellent.

We will be returning!

Room Tip: No lift, so if you don't like stairs, check what floor you're on!
See more room tips
  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Wana_Go_Everywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ireland
Level Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 26 June 2012

We stayed here while travelling to euro 2012. I could not say enough great things about here. The location is fantastic, we had a room with a view overlooking the square yet we were able to get a great nights sleep as the double windows kept the noise out. The girls at reception were so nice and couldn't do enough for us. The only thing that would make this place perfect is if they had a safe in the room. We will deffintootly be back! :)

  • Stayed June 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank saz1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Friendswood, Texas
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 21 June 2012

We stayed in efficiency apartment on 3rd floor that overlooked the square - it was perfect for watching the happenings on the square. The apartment was clean had most everything we needed, tv, micro, coffee pot, hair dryer, etc. They don't supply paper towels for kitchen, but it had everything else. The beds were good. The a/c worked great! The young ladies at front desk were very helpful. Sylvia you were great! If you come in on the train you basically walk through a tunnel walk down a couple of streets and onto the main square to get to the building. Would stay there again.

  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Oralia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 16 June 2012

This was a lovely apartment in a great location on the main historic square. An attractive old building refurbished to a very high standard, with a great large shower room, a useful little kitchenette, big bed, flatscreen tv, and hairdryer. It was spotlessly clean and light and airy (air con was also available). Pleasingly, there were blinds over the window, which sounds trivial, but was so much better than the usual run of the mill curtains which don't fit and don't keep light out! Reception staff were helpful and friendly. We had an apartment near the top at the back of the building overlooking a small courtyard / cafe. It was pretty quiet for sleeping even despite the Poland games in the Euros and the associated fans! Great to be able to walk out of the door and be in the heart of the old town with all its historic attractions and cafes / restuarants. We would recommend this 100%. Excellent value for money given how much this accommodation offers.

  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anonymous_citybird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Venetian House Aparthotel

Property: Venetian House Aparthotel
Address: Rynek Glowny 11, Krakow 31-042, Poland
Phone Number:
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Suites Airport Transportation
Hotel Style:
#5 Family Hotel in Krakow
#7 Luxury Hotel in Krakow
#17 Romantic Hotel in Krakow
Price Range (Based on Average Rates): £
Hotel Class:4 star — Venetian House Aparthotel 4*
Number of rooms: 28
Official Description (provided by the hotel):
Venetian House Apart hotel is situated directly on Krakow's Main Market Square. It consist of 2 parts: Venetian House Market Square Aparthotel located in the front part of the building and Venetian House Courtyard Apartments located in the rear of the building The majority of rooms in front part of the building have got Main Square view and all of them are serviced by lift. Apartments located in the courtyard section of the building are not serviced by a lift but benefit from a quieter courtyard environment. Venetian House offers 28 apartments of varying sizes from Studios to spacious suits. All of them include a kitchen/kitchen annex, air conditioning and free broadband Wifi internet ... more   less 
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Also Known As:
Venetian House Aparthotel Hotel Krakow

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