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Venetian House Aparthotel
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Reviews (1,004)
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730
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All reviewsmarket squareperfect locationsmall kitchenetteyour doorstepthese apartmentsold townoverlooking the squareself cateringapartment was cleanfourth floorrynek glownyrestaurants and shopsflights of stairswould definitely stay here againvisiting krakowcloth hallstaff were very helpful
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564 - 569 of 1,004 reviews
Reviewed 10 October 2013 via mobile

Room was finished to a high standard. All amenities provided. Excellent power shower. Heated/air conditioned. Free wifi in room. Location perfect. Staff very efficient and friendly. Krakow is a warm and welcoming city that you will want to visit time and again.

  • Stayed: October 2013
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Thank bagalags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetianHouse, General Manager at Venetian House Aparthotel, responded to this reviewResponded 22 May 2017

Dear bagalags,
Thank you for taking time to write this review.
We are beyond pleased to hear you found your stay with us enjoyable, liked our central location, and the city itself.
We are happy to be reading how much you liked our apartments and considered them supplied with all necessary amenities, such as free Wi-Fi and air-conditioning.
Thank you for telling us how friendly our staff was during your visit. We aim at providing best customer service in Kraków and are always motivated by such nice words.
Since your last stay with us, we have refurbished all apartments and changed the interiors to be cosier and more elegant. We have also built a second lift in the courtyard part of the building. We will be more than happy to be able to host you once again, in a brand new Venetian House.
We look forward to welcoming you back one day.
Regards,

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Reviewed 8 October 2013

The location was great, staff was extremely helpful during our last minute travel arrangements. They were able to hire a private car for us during our short stay to visit Auschwitz-Birkenau and Wieliczka Salt Mine Tours. The apartment was very clean and comfortable with all the conveniences of a hotel which included cleaning service and wifi. Will definitely come back to this place again.

  • Stayed: September 2013, travelled with friends
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Thank escobarcristina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetianHouse, General Manager at Venetian House Aparthotel, responded to this reviewResponded 22 May 2017

Dear escobarcristina,
Thank you for writing this review.
We are very happy we successfully met you expectations and contributed to making your stay in Krakow enjoyable.
Thank for mentioning our central location and telling us how much you liked our apartments. We are glad you found them clean, comfortable, and will all necessary amenities, such as a good Wi-Fi connection.
It is a great pleasure to hear our staff went above and beyond their call of duty and managed to respond to all your needs. Our receptionists have an extensive knowledge of Kraków’s attractions, and are always eager to recommend tours and offer any suggestions.
Should you find yourself in Kraków again, we will be happy to make a special accommodation offer for you and include a 10& discount for returning guests.
Since your last stay with us, we have refurbished all apartments and changed the interiors to be cosier and more elegant. We have also built a second lift in the courtyard part of the building. We will be more than happy to be able to host you once again, in a brand new Venetian House.
Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2013

We booked this aparthotel after reading reviews on tripadvisor and were not disappointed. We stayed in room 12 on 5th floor it was in the building with the lift and had an excellent view of the square. The staff were friendly and helpful. We booked all our trips ourselves so didnt need much help. The rooms were spacious with modern kitchen and bathroom. It was very clean with two tvs, and a DVD player, there were only Polish channels but we didnt go to Krakow to watch tv the wifi worked fine.There were plenty towels which were changed daily. Venetian House is a great location and we would stay there again . Lots of wonderful cafes restaurants and bars within a short walking distance. Well worth venturing into them as the outside does not do them justice, some fab quirky places and also wonderfully elaborate ones too, well worth the adventure

  • Stayed: September 2013, travelled as a couple
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1  Thank roasties
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetianHouse, General Manager at Venetian House Aparthotel, responded to this reviewResponded 22 May 2017

Dear roasties,
Thank you very much for sharing your opinion with the TripAdvisor community.
We consider it our personal success that you enjoyed your stay with us and were not disappointed in any way.
We are happy you liked our rooms and thought of them as of spacious, well equipped, and with great views over Kraków’s Main Market Square. As for the TV, we are happy to inform we have recently upgraded all our TVs to newer ones and extended our coverage to offer a wide selection of English language programs. We have also worked on our Wi-Fi to be much faster and established a separate Wi-Fi network in every apartment.
Lastly, thank you for distinguishing the various benefits of our central location – we agree that staying right in the heart of Kraków brings plenty advantages, with all restaurants, bars, and tourist being placed just meters away.
Since your last stay with us, we have refurbished all apartments and changed the interiors to be cosier and more elegant. We have also built a second lift in the courtyard part of the building. We will be more than happy to be able to host you once again, in a brand new Venetian House.
Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2013

We had a suite here and it was fabulous, right on the square where everything is happening, not far from everything you need,(Great location),
The staff were excellent, helpful and polite,
The suite was very large and impressive , modern and spotless, it had fridge, dishwasher,modern kitchen in white, sofa bed (double), tv, double bedroom, infact everything you need,
I will definately be staying again, and telling all my friends about it,
Congratulations to the owners and workers of this place, you have done yourself proud,
I travel very much and this is one of the best places,*****

  • Stayed: October 2013, travelled with family
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Thank florriemay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetianHouse, General Manager at Venetian House Aparthotel, responded to this reviewResponded 22 May 2017

Dear florriemay,
Thank you for submitting your feedback.
We are beyond pleased to read such positive comments on our Aparthotel. We are very happy you enjoyed your stay with us and would come again.
It is a great pleasure to hear you considered our location prime and valued the proximity of restaurants, bars, and tourist attractions.
Thank you for distinguishing our staff and pointing to their helpfulness and friendliness. We aim at providing best customer service in Kraków and are always encouraged by such appreciative words.
We are also very glad that you assesses our apartments as spacious, clean, modern, and very well equipped, with all necessary amenities in place. Our goal is to remain competitive in the lodging industry by offering a home-like alternative to the standard hotel rooms.
Since your last stay with us, we have refurbished all apartments and changed the interiors to be cosier and more elegant. We have also built a second lift in the courtyard part of the building. We will be more than happy to be able to host you once again, in a brand new Venetian House.
We look forward to welcoming you back some day.
Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2013

What a disappointment getting there... Let me start by the lobby which a tiny hallway under the main stairs, which is ok but only when you have few people checking in and only then you don't know where to go or place your luggage. I stayed in the appt. part which is a joke, as it's smaller than any European hotel room and yes I know they are small in Europe as I travelled all over. The beds were so small I felt I will fall off all night. Not mentioning that there is NO elevator so please get ready to take 300 stairs up and down with your luggage. I would not stay there nor I would recommend it.

  • Stayed: October 2013, travelled as a couple
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1  Thank Manhal T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AAAKrakow, General Manager at Venetian House Aparthotel, responded to this reviewResponded 10 October 2013

Dear Manhal,

We are sorry that you found your stay at Venetian House disappointing and we would like to address the issues that you mentioned.

Firstly we accept that this room is relatively small, however, it is also our best value room and we do have other larger alternatives available. I should also point out that the first sentence on the description of the room on Expedia is ‘This courtyard view room measures 226 square feet (21 square meters)’, so it is difficult for us to be more explicit with regards to the room size in advance. We also accept that there are a number of stairs to climb to reach this room and again we do try and be as clear as possible in our descriptions to warn our guests and also to price our rooms to offer good value for the facilities on offer.

Overall we do try our best to keep our guests happy and we train our staff to respond to such situations. We regret that we were not made aware of your concerns, which did not give us the opportunity to address them during your stay.

Regards

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