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“Great place to stay”

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Venetian House Aparthotel
Ranked #15 of 267 Hotels in Krakow
Certificate of Excellence
Reviewed 28 November 2013

Stayed here for four nights, location is excellent, walk out the front door and you are in the main square, the main sights are within walking distances (buses for the bigger tours outside the city are nearby, or you can organise trips with local guides), rooms were clean, modern and the beds were very comfortable, wide screen tv with hdmi etc, own kitchen, bathroom etc. Rooms were cleaned daily and overall the place was kept to a very good standard, staff were friendly and helpful and also provided luggage storage. Overall I couldn't fault the place and will stay here next time I go back to Krackow without much hesitation.

  • Stayed: November 2013, travelled as a couple
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1  Thank EoinH86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetianHouse, General Manager at Venetian House Aparthotel, responded to this reviewResponded 25 May 2017

Dear EoinH86,

Thank you for your kind words.

We are pleased to hear you had such a wonderful time with us. We like to think we are a great home base for all of our guests to begin their adventures here in Krakow, as we are close to many wonderful attractions and sights. We hope you managed to explore many of the things city has to offer during your time with us.
Thank you for your kind words about our staff, they work hard to make sure that each and every person that stays with us is given a wonderful experience. We are happy our rooms met your expectations.
We appreciate your kind review and consideration for future stays!

Kind regards,

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528 - 534 of 986 reviews

Reviewed 24 November 2013

I was here for business, and the Venetian was a great place to stay. It is at a supercentral location, and the building is very charming. The bed was nice. The staff was very friendly via email prior to my trip, easy to communicate with.

  • Stayed: November 2013, travelled on business
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Thank Poeschmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetianHouse, General Manager at Venetian House Aparthotel, responded to this reviewResponded 25 May 2017

Dear Poeschmann,

Thank you very much for sharing here your opinion about our Aparthotel.

It is nice to hear that you enjoyed your stay and you found the room and bed comfortable and the hotel well located. We are certainly lucky to be located in the heart Krakow!

Since your last stay with us, we have refurnished all apartments and changed the interiors to be cosier and more elegant. We have also built a second lift in the courtyard part of the building.
We will be more than happy to be able to host you once again, in a brand new Venetian House.

Regards,

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Reviewed 21 November 2013

Booked this hotel for a short stay in Krakow, when we arrived we were allowed to store our cases until the room was ready which was great also the young man on reception was very nice and would have done anything to make sure you were happy never got his name, we got shown to our room which was not the room i originally booked with a balcony because of the water but we did get a free bottle of red wine (shame i dont like it), but this was ok as i only had to go out 1 door to a balcony all was well until the door got locked and as a smoker this is why i wanted the balcony, my partner went down to reception to say the door had been locked and they told us that there was nothing they could do as the people in the next room (the entrance to this room was at the other side of the balcony) must have locked it, apart from this issue the hotel was very good and the location was fantastic.

Room Tip: If you are a smoker ask for room with a balcony.
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  • Stayed: November 2013, travelled as a couple
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1  Thank WeeTiko86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetianHouse, General Manager at Venetian House Aparthotel, responded to this reviewResponded 30 May 2017

Dear WeeTiko86,
Thank you for choosing us and for time you spent to write that feedback.
We are delighted to read that you were satisfied with the provided services by our friendly and helpful staff.
We are deeply disappointed that in this instance we have failed to exceed your expectations. We have made notes of your comments, to continuously improve our services.
We are also very pleased to let you know that Venetian House went through a major renovation process between November 2016 and March 2017. We have not only redesigned all rooms and made them more cozy and elegant, but also invested a lot of time and effort to upgrade things like wifi (now it’s fiber internet with separate access points in each room), internet TV with lots of foreign channels and big flat TV screens as well as internal phones for better communication in hotel. We have also built a second lift in the courtyard part of the building.
We hope to have the pleasure of welcoming you back again soon
Regards,

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Reviewed 19 November 2013

The Venetian House Aparthotel provided the most wonderful location and service of any place I stayed while on vacation in Europe for two weeks. The staff truly desire to provide their patrons with the highest quality of accommodations, support, and customer experience. This property is a gem, and one cannot oversell the incomparable view of Market Square.

Room Tip: If you enjoy views, definitely ask for a suite that overlooks Market Square!
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  • Stayed: November 2013, travelled solo
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Thank RCarter903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetianHouse, General Manager at Venetian House Aparthotel, responded to this reviewResponded 25 May 2017

Dear RCarter903,

Thank you for your kind words!

We are happy to hear that you had such a pleasant stay with us and that the location was great. Thank you for mentioning our helpful service provided to you on front desk. We assure you that we continue to do our best to satisfy our guests’ expectations at any time.

We are thrilled you enjoyed your visit with us and hope for another opportunity to welcome you back at the Venetian House Aparthotel.

Regards,

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Reviewed 13 November 2013

We agree with so many reviews; this is an excellent place to stay while in Krakow. The location right on the Main Square in the Old Town is just perfect. The apartment was spacious, very clean, well-equipped and comfortable. It was at the back of the building so very quiet. The front desk staff were pleasant and very helpful. We would like to return to Krakow and would definitely stay here again! Would definitely recommend.... An ideal place to stay!

Room Tip: If you want to be sure of a quiet night, mention this in your booking. Probably best to be at the ba...
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  • Stayed: November 2013, travelled with family
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Thank Vera H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetianHouse, General Manager at Venetian House Aparthotel, responded to this reviewResponded 25 May 2017

Dear Vera H,

Thank you very much for taking the time to post this review.

We are thrilled to hear that you enjoyed your stay with us in Venetian House Aparthotel so much. We would like to thank you for complements on the cleanliness of the apartment as well as the service our team provided you with. We do our best to make our guests feel welcome and help them whenever they need it.

Thank you also for pointing out one of the biggest assets of the Venetian House Aparthotel which is its location. The fact of the hotel being right on the Main Square allows the guests to see the busiest and also one of the most beautiful parts of the city just after leaving the apartment.

Should you find yourself back in Cracow, please, make sure to contact the reception desk directly for the best rates.

Regards,

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Reviewed 10 November 2013

This really is as good as everyone says. Clean, modern and nicely furnished. The staff were all friendly and helpful. As for the location - well, you couldn't ask for more, on the main square but our apartment was quiet, overlooking the little courtyard at the back. Out of the door and shops, restaurants, entertainment and churches are right there! Reasonably priced. I can't think of anything more you could ask. Just wish we could go back!

  • Stayed: November 2013, travelled with family
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Thank cuppatealuv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetianHouse, General Manager at Venetian House Aparthotel, responded to this reviewResponded 25 May 2017

Dear cuppatealuv,

Thank you very much for writing this review.

We are more than glad to hear that you have enjoyed your stay with us. Our guests' reviews are very important to us and that is why we are so happy to see that you were satisfied both with the apartment and also the service our team at the reception desk provided you with.

We hope that you will find yourself back in Cracow and if you do, please, make sure to contact our front desk directly for the best prices.

Regards,

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Reviewed 10 November 2013

We agreed with all the other reviewers that this is just an excellent place to stay. Located right on the main square, our apartment on the top floor was spacious, and was perfect for a family of 2 adults and 2 children. We had a view of the square out of a small oval window in our bedroom. The kids had a comfortable pull out sofa. The kitchen was brand new, and had all the basics for having a simple meal in the apartment. The staff were friendly and helpful. The only thing we would recommend adding to the room would be a small safe.

  • Stayed: October 2013, travelled with family
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Thank the4newmans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetianHouse, General Manager at Venetian House Aparthotel, responded to this reviewResponded 25 May 2017

Dear the4newmans,

Thank you very much for writing this review following your stay in the Venetian House Aparthotel.

We are more than glad to see that you were satisfied both with your apartment and the service our reception staff provided you with. We do our best to be at disposal for our guests.

Should you find yourself back in Cracow, please, make sure to contact our front desk directly for the best rates.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Venetian House Aparthotel

Address: Rynek Glowny 11 | Old Town, Krakow 31-042, Poland
Phone Number:
Region: Poland > Southern Poland > Lesser Poland Province > Krakow > Stare Miasto
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Krakow
#9 Luxury Hotel in Krakow
#17 Romantic Hotel in Krakow
Price Range: £43 - £127 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Venetian House Aparthotel 4*
Number of rooms: 34
Official Description (provided by the hotel):
Situated in a stunningly renovated 16th Century town house, Venetian House Aparthotel boasts spectacular views from exclusive apartments overlooking the main market square. The apart hotel is located in directly on Krakow’s famous Main Square and within a few steps of the unique shopping and entertainment that Krakow has to offer. Being situated right on Krakow's market square, one can never be far away from the city's culture and attractions. Each of our rooms and apartments has been designed as a comfortable and self-contained living space, decorated in a contemporal and cozy style to complement the historic architecture of the apartment hotel. Fully equipped to include air conditioning, flat HD television, Internet TV and fiber wifi internet, they offer all that travelers need to feel like home away from home. On top of that each room and apartment is provided with a convenient kitchen allowing you to prepare a meal if needed. At Venetian Houss, we fully understand the need for professional customer service. Our reception is open 24/7, so we are always on hand to offer help, provide information, book tours, and efficiently resolve any issues with your stay. Reputation is essential to us and Venetian House Aparthotel is proud to have received a series of Tripadvisor awards over the last years. What's more we offer excellent value for money through our direct website: last minute discounts, reductions for extended stays and more competitive room rates for our valued returning guests. It now only takes 2 minutes to book online and you will receive an instant booking confirmation of your stay. Simply input your dates now and see what discounts apply to your visit. Venetian House Aparthotel consists of 34 apartments and all of them are serviced by a total of 2 lifts. ... more   less 
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Also Known As:
Venetian House Aparthotel Hotel Krakow

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