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“Great location, lovely apartment, friendly staff”

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Venetian House Aparthotel
Ranked #14 of 256 Hotels in Krakow
Certificate of Excellence
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great location, lovely apartment, friendly staff”
Reviewed 30 April 2014

We spent three nights at the Venetian House in spring 2014. The apartments are located on the main square (which is amazing) so you can not be more central. They are modern, clean and a great base for your stay as the offer everything you need (fridge, on suite bathroom, TV, iron etc). The staff were very friendly and helpful and were all fluent English speakers.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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886 reviews from our community

Traveller rating
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    7
    4
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205
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (251)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Maidenhead, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 April 2014

Really nice, clean hotel in the PERFECT location! I would definately recommend as the main square is on your doorstep with lovely restaurants and things to see.
The staff were really helpful and suggested lots of things to do for us to do.

I would stay again....

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mumbai,India
Level Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 27 April 2014

We were 3 persons and we had booked this apartment hotel just 2 days back and stayed for a night. The apartment is perfectly clean with a good bed and linen. The location is superb right on the Main Town Square in Krakow with all flee happening place around us. The staff was good and co-operative. The sunrise rays view on the Main Clock Tower which was at a vintage point off our window was very heavenly. Though we stayed on a Saturday night we couldn't hear much noise and disturbance as mentioned in other reviews. The feeling of staying on the Main Square among other historical buildings was somewhat unique for us.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jatinicon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 April 2014

Very noisy from a crying baby next door, although it did seem like the baby was in our room. Advised that no other rooms available, which I suspect to be untrue. The internet showed lots of availability on different sites.

The room itself was very well equipped and clean.

Room Tip: avid room 28
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gerard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AAAKrakow, General Manager at Venetian House Aparthotel, responded to this review, 6 May 2014
Dear Gerard,

Firstly we are sorry that you had noise issues regarding the baby in the room next door. We have followed up the situation with the member of staff involved and we believe there was a misunderstanding with regards to your complaint. Firstly, when you approached our staff member in the hotel corridor with the issue, her understanding was that she was to check to see if there were any alternative rooms (she was not able to confirm either way at that moment without computer access). Although she indicated that it was unlikely that we had any alternative rooms during this busy weekend, at no point were you advised that there were no other rooms available, also there was no direct request to move rooms from your behalf in the passing conversation.

The member of staff concerned did speak to the guests who were making noise who also had small children with them, to ask if they could keep the noise down, to which they agreed. However without any follow up agreed with you, unfortunately our member of staff did not come back to you with regards to the alternative room and we heard nothing more from you about the issue. Ultimately our staff member should have checked back with you to confirm that this issue is resolved, and if it was not, you would certainly have been moved to an alternative available room in this situation, according to our policy.

Please accept our apologies for not following up and fully resolving the issue.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bolton, United Kingdom
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 April 2014 via mobile

We stayed at the Venetian House Apartments for 4 nights. (Family of 4) The apartments are tastefully decorated and had everything we needed. We were on the 4th floor & the lift worked perfectly. The children slept in the living area, whilst we had a separate bedroom. There was plenty of space & the apartment was clean. The children were appreciative of the Dvd player after a day's sightseeing. The location was perfect - right on the main square in the Old town. Plenty of places to eat and drink on the doorstep. My only slight gripe would be that the towels were not changed during our stay, but everything else was excellent. Great value too!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Italaibelissimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 April 2014

Just returned from a 4 night stay in krakow, weather was horrid but apartment was always warm. The decor is lovely, bright and modern with everything you require and more, full cooker, microwave, toaster, kettle and even a dishwasher with tablets provided. The location is fantastic overlooking the square and surrounded my fab restaurants. I strongly recommend these apartments and the welcome pack is worth paying for, all in all I felt the staff were great and were always available to help. Great for families and couples, nice to have space in a room instead of being cramped in a hotel room.

Room Tip: Great view of square but you do get the odd noisy reveller at the front maybe the back would be quie...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trudi40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
122 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
Reviewed 13 April 2014

This Aparthotel has no sound/noise insulation absorption or damping materials in its refurbishment for the "hotel" purposes . Though very nice looking spotlessly clean friendly staff they have missed on some vital points such as:
Building is old style and solid concrete feel conducts all sort of bang and twang and clunking ladies heel with a lot of echoing and wooden floors don't help the staircase all solid and of course plenty steps (no lift) so noisy particularly with nice clientele ! Talk about clientele nearly all rowdy too.
The Cafe Malaga is another noise "menace" all day pumping monotonous Spanish music through the court yards driving you insane. No nice sofa or comfy chair to chill out either ,IKEA style chairs with legs also adding to notice pepos dragging them so acting like a tinning fork!! Beds were comfortable and bedding first class nice welcome chocolate muffins tea and coffee (no milk alas) a nice touch!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gardesh76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AAAKrakow, General Manager at Venetian House Aparthotel, responded to this review, 17 April 2014
Dear Guest,

Thank you for your feedback out your stay and we take on board your comments. On a positive note, we are happy at least that you found the apartment very clean, the bed and linen of good quality.

With regards to the noise insulation, we do accept that because of the nature of the building, which was build in the 16th Century, that the sound insulation is not as good as it could be and we are currently investigating ways in which we can improve this within the limitations of the city conservator. The sound issues that you have mentioned are indeed quite common in many of the older hotel and apartment buildings located in the old town.

With regards to Café Malaga, we have already contacted them with regards to playing music. We should point out however, that we are located in the most central location in the city – on the main square and for that reason there is a tradeoff between location and some outside noises that you would get in the heart of any vibrant city, which is unfortunately outside of our control.

If you consider to stay with us again in the future please let us know in advance and we will be happy to recommend one of our other locations which are situated in new buildings in quieter locations, and may offer a better solution for your needs.


Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Venetian House Aparthotel

Property: Venetian House Aparthotel
Address: Rynek Glowny 11, Krakow 31-042, Poland
Phone Number:
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Suites Airport Transportation
Hotel Style:
#5 Family Hotel in Krakow
#9 Luxury Hotel in Krakow
#17 Romantic Hotel in Krakow
Price Range (Based on Average Rates): £
Hotel Class:4 star — Venetian House Aparthotel 4*
Number of rooms: 34
Official Description (provided by the hotel):
Situated in a stunningly renovated 16th Century town house, Venetian House Aparthotel boasts spectacular views from exclusive apartments overlooking the main market square. The apart hotel is located in directly on Krakow’s famous Main Square and within a few steps of the unique shopping and entertainment that Krakow has to offer. Being situated right on Krakow's market square, one can never be far away from the city's culture and attractions. Each of our rooms and apartments has been designed as a comfortable and self-contained living space, decorated in a contemporal and cozy style to complement the historic architecture of the apartment hotel. Fully equipped to include air conditioning, flat HD television, Internet TV and fiber wifi internet, they offer all that travelers need to feel like home away from home. On top of that each room and apartment is provided with a convenient kitchen allowing you to prepare a meal if needed. At Venetian Houss, we fully understand the need for professional customer service. Our reception is open 24/7, so we are always on hand to offer help, provide information, book tours, and efficiently resolve any issues with your stay. Reputation is essential to us and Venetian House Aparthotel is proud to have received a series of Tripadvisor awards over the last years. What's more we offer excellent value for money through our direct website: last minute discounts, reductions for extended stays and more competitive room rates for our valued returning guests. It now only takes 2 minutes to book online and you will receive an instant booking confirmation of your stay. Simply input your dates now and see what discounts apply to your visit. Venetian House Aparthotel consists of 34 apartments and all of them are serviced by a total of 2 lifts. ... more   less 
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Also Known As:
Venetian House Aparthotel Hotel Krakow

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