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“Great location AMAZING service”

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Venetian House Aparthotel
Ranked #15 of 259 Hotels in Krakow
Certificate of Excellence
Brooklyn, New York
1 review
“Great location AMAZING service”
Reviewed 12 June 2014

My wife and I visited Krakow from Brooklyn, New York. We normally do not write reviews but feel that Greg and the whole staff at the Venetian deserve some recognition. They did everything possible to make our stay enjoyable. Comfortable room and great assistance in getting our much needed laundry done. I would definitely stay here when we return to Krakow. Best stop on Euro Trip 2014!!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meagan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetianHouse, General Manager at Venetian House Aparthotel, responded to this review, 25 May 2017
Dear Meagan M,

Thank you for writing a review.

We are glad to hear you enjoyed your stay with us and found our apartments comfortable and thank you very much for all your nice words concerning our reception staff. We are glad they were helpful and managed to respond to your needs.

In terms of your next visit, we will be more than happy to be able to meet you again and we would just like to bring into your attention the fact you can book with us directly and choose your preferred apartment, including apartments with view of the main square.
We look forward to meeting you again!

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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918 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (262)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
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English first
Chicago, Illinois, United States
Level 4 Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 June 2014

We chose Venetian House because if its convenienet proximity to the main town square. After visiting Krakow and the many and varied neighborhoods, we realized that was a big mistake. Big tourist mistake on our part. The rooms were sparsely and cheaply furnished with IKEA furniture and accessories. We were there four nights and never received a full cleaning service with bed linen changes. The rooms are large with a convenient kitchenette but again, the furniture and decor were not chosen for a comfortable stay.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AAAKrakow, General Manager at Venetian House Aparthotel, responded to this review, 17 June 2014
Dear Keith G,

Thank you for the feedback that you have provided.

It is a shame that you did not contact us in advance to seek advice about the neighbourhoods in Krakow as we run serviced apartments in 4 different locations in Krakow. Venetian House is indeed located in the most central location and while it is most popular with our guests because of its proximity to everything in the city, we do have other alternatives for those who prefer more residential locations.

We are sorry that you did not find the rooms comfortable and our service up to scratch. For reference, we do service the apartment daily and linen and towels are changed every 3-4 days. On request we will change towels and linen when required if you need additional servicing and this information is clearly communicated in the servicing section guest book located in the apartment.



regards,
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Killinchy, United Kingdom
Level 6 Contributor
212 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 6 June 2014 via mobile

Great staff and service before with communication and when staying. Wifi was good, room and bathroom clean and facilities for self catering. Along with location that's a lot if good points. Even though it is off the square so you don't hear that noise, other guests made noise coming in late which woke me. Having a safe in the room would be a great addition. Facility for keeping cases great. Hope to stay here next visit.

Stayed June 2014, travelled as a couple
Helpful?
Thank SortedbyGwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetianHouse, General Manager at Venetian House Aparthotel, responded to this review, 25 May 2017
Dear SortedbyGwen,

Thank you very much for your feedback.
We are also happy that you found our staff helpful and that they succeeded at providing the service you expected. We are also very glad to hear you liked the cleanliness of our apartments

In case you decide to visit Krakow any time in the future, please contact us and we will be happy to provide you with a carefully selected offer with best rates.

We look forward to meeting you again.

Best regards,
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Newcastle upon Tyne, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 June 2014

We stayed for one night so this was a perfect spot for having a meal out on the square and sightseeing the next day.

It was very clean with modern furnishings, the staff checking us in/out were really friendly and organised transport to Zakopane for us. Would highly recommend.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katp83_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetianHouse, General Manager at Venetian House Aparthotel, responded to this review, 25 May 2017
Dear Katp83_12

Thank you for submitting a review.
We are happy to hear you enjoyed your stay at the Venetian House Aparthotel and would recommend us to other travelers.

Thank you for mentioning the central location of the Venetian House and its many sightseeing-related advantages.
We are more than glad that you enjoyed the spacious apartment in which you stayed, which clearly shows that aparthotels are a great alternative to hotel stays.

We have recently gone through a major renovation and redesign works and we are very interested to hear opinions of our guests about the new Venetian House.
We look forward to meeting you again.

Regards,
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halcyon cove antigua by rex resorts
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 June 2014

Myself and my Wife stayed for 4 nights end of May beginning of June.Fabulous apartment rm no 18 so at the back overlooking the courtyard. .Ideal no noise at all.Staff very helpfull.digs very clean ,very good shower.Kitchen amenities.Smashing digs great location right on the square with all the Restuarants.Would like to have had a safe,but Hey!! cant have everything.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oggyoggy62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetianHouse, General Manager at Venetian House Aparthotel, responded to this review, 25 May 2017
Dear oggyoggy62,

Thank you for your review.
We are very happy to be reading such a positive opinion about our Aparthotel.

Also, thank you very much for all your nice words concerning our reception staff.

We are happy we managed to fulfill your expectations in terms of the central location of Venetian House Aparthotel, the cleanliness of our rooms.

We hope to be able to host you once again sometime in the near future.

Kind regards
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2 reviews
Reviewed 31 May 2014 via mobile

Location
Perfect market square location over looking the cloth hall. Literally walk out the door and you have all the attractions of Krakow centre literally seconds away.

Rooms
Spacious and clean with full kitchen amenities including dish washer.
Masses of storage and wardrobe space.
Beds are comfy and full air-conditioning is welcome, quiet and effective.

Good WiFi service. Lift to all floors.

Staff
Friendly, efficient and welcoming.

I totally recommend this apartment hotel and would happily stay again.

Stayed May 2014, travelled with family
Helpful?
Thank Gav H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetianHouse, General Manager at Venetian House Aparthotel, responded to this review, 26 May 2017
Dear Gav,
We couldn’t be happier to discover that your stay with us was brilliant. We are so glad you enjoyed your time here. I especially would like to thank you for highlighting our great location, in-room facilities, and cleanliness. We are delighted to read that you were satisfied with the provided services by our friendly and helpful staff.
We are looking forward to welcoming you back again soon in fully refurnished Venetian House Aparthotel!
Since your last stay with us, we have refurnished all apartments and changed the interiors to be cosier and more elegant. We have also built a second lift in the courtyard part of the building. We will be more than happy to be able to host you once again, in a brand new Venetian House.
Kind regards,
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Tromso, Norway
2 reviews
Reviewed 28 May 2014

I have been coming to Krakow a few times already, but I have only recently discovered Venetian House. There is a couple of things I really liked during my stay.

Firstly, the booking was very easy. I was staying a bit longer this time, so I had decided to email them and see what they can offer. As advertised on tripadvisor I have received an extra 10% discount off their website prices, which was a good start. The staff was polite and helpful during the whole process.

I booked Venetia 1 apartment, which I carefully checked on their website. All details you need to know are in there. I had to ensure a lift is there as I have problems walking.

When I arrived I was quickly checked in into my room by Martha. She was always there when I needed some help.

The room had an amazing view. But also it is quite spacious even with the kitchen packed inside. When I was in Krakow it was amazingly hot - nearly 30 degrees, but the rooms are air conditioned.

Most importantly, the room was extremely clean!

The only thing that I will recommend to add would be some rugs in the room. Would be a bit more cozy!

Room Tip: Venetia 1 has a great view of the main square
See more room tips
  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Henrik L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenetianHouse, General Manager at Venetian House Aparthotel, responded to this review, 26 May 2017
Dear Henrik L,

Thank you very much for submitting your feedback.
We are very glad to be reading such a positive opinion about our Aparthotel. We are happy you liked the amenities of our apartments, found our front desk staff helpful, and were satisfied with our central location. Indeed, being placed right on Kraków’s Main Square, all attractions of the city are at our guests’ doorstep.

We are beyond happy to hear you were satisfied with your experience. We hope to see you again in the future. Should you decide to visit Kraków once more, please contact our reception directly for the best rates.
Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Venetian House Aparthotel

Property: Venetian House Aparthotel
Address: Rynek Glowny 11, Krakow 31-042, Poland
Phone Number:
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Suites Airport Transportation
Hotel Style:
#5 Family Hotel in Krakow
#10 Luxury Hotel in Krakow
#17 Romantic Hotel in Krakow
Price Range (Based on Average Rates): £
Hotel Class:4 star — Venetian House Aparthotel 4*
Number of rooms: 34
Official Description (provided by the hotel):
Situated in a stunningly renovated 16th Century town house, Venetian House Aparthotel boasts spectacular views from exclusive apartments overlooking the main market square. The apart hotel is located in directly on Krakow’s famous Main Square and within a few steps of the unique shopping and entertainment that Krakow has to offer. Being situated right on Krakow's market square, one can never be far away from the city's culture and attractions. Each of our rooms and apartments has been designed as a comfortable and self-contained living space, decorated in a contemporal and cozy style to complement the historic architecture of the apartment hotel. Fully equipped to include air conditioning, flat HD television, Internet TV and fiber wifi internet, they offer all that travelers need to feel like home away from home. On top of that each room and apartment is provided with a convenient kitchen allowing you to prepare a meal if needed. At Venetian Houss, we fully understand the need for professional customer service. Our reception is open 24/7, so we are always on hand to offer help, provide information, book tours, and efficiently resolve any issues with your stay. Reputation is essential to us and Venetian House Aparthotel is proud to have received a series of Tripadvisor awards over the last years. What's more we offer excellent value for money through our direct website: last minute discounts, reductions for extended stays and more competitive room rates for our valued returning guests. It now only takes 2 minutes to book online and you will receive an instant booking confirmation of your stay. Simply input your dates now and see what discounts apply to your visit. Venetian House Aparthotel consists of 34 apartments and all of them are serviced by a total of 2 lifts. ... more   less 
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Also Known As:
Venetian House Aparthotel Hotel Krakow

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