We hired this company for an airport transfer and a tour of Auschwitz. I found Adam's communication beforehand pretty good. We needed two car seats for the little ones and I was quite concerned that this wish would not be understood and we would be stranded at the airport. But Adam was prepared and had exactly what we asked for. We were considering going to the Salt Mines in addition to Auschwitz and Adam easily talked us in to it. I am glad he did. It is a long day, but worth it. Bart gave us a tour (he is the driver and handles everything, but doesn't actually give the tours). He is an extremely nice guy and learned english in school as all other Poles now do. He was always concerned about how the day was going and giving us a helping hand at all times. He is a great, careful driver and we enjoyed talking with him along the way. They are always on time and friendly, and they plan time in the day to make sure you are never late. I do have some advice for Adam, though. While driving, please do not work on your calendar, even if you are working on our itinerary. Most people are less concerned with having to work out details once at the hotel rather than while driving. Adam is a nice enough guy that if we had said something at the time to him, he would have stopped, though. I will recommend family to use this company.
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