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robblock
Edinburgh, United Kingdom
Excellent hotel
5.0 of 5 bubblesReviewed 15 Feb 2024
Excellent hotel with very good staff. New, fresh and excellent value with lovely bright and airy ground floor space, and excellent gym facilities. A long walk from the traditional centre, but tram service outside the hotel, or only a short taxi ride away.
Date of stay: February 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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Reviewed 13 February 2024

Really enjoyed our stay, great place, cozy rooms, wonderful breakfast. Obviously, it is not in the city center, but I think it’s an advantage of having some peace and quiet time. It is only 7 minutes ride by tram to reach the Old City.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank MarekSlaby
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcin Mazur, Other at Hyatt Place Krakow, responded to this reviewResponded 14 February 2024

Dear Marek,

Thank you for taking the time to share your positive experience at Hyatt Place Krakow. We are delighted to hear that you really enjoyed your stay with us, from the coziness of our rooms to the wonderful breakfast offerings. It's great to know that the tranquility of our location contributed positively to your stay, providing you with a peaceful retreat while still being conveniently close to the Old City via a short tram ride.

Your feedback is incredibly valuable to us, and we are thrilled that we could provide an environment that met your needs and expectations. Our team strives to deliver exceptional service and memorable experiences, and knowing that we achieved this during your visit is truly rewarding.

We look forward to welcoming you back for another enjoyable stay whenever your travels bring you back to Krakow. Thank you for choosing Hyatt Place Krakow, and for highlighting the advantages of our location.

Warmest regards,
Marcin Mazur
Director of Operations
Hyatt Place Krakow

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Reviewed 7 February 2024

I absolutely loved my stay here! It's a little out from the main square, but taxis are super cheap, the tram is right outside & there's Tier scooters on the property. The hotel room itself was super modern & comfortable. Staff are what make this stay so good! Every single interaction I had was a good one!

Date of stay: January 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank xo112
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcin Mazur, Other at Hyatt Place Krakow, responded to this reviewResponded 7 February 2024

Dear Guest,

Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us at Hyatt Place Krakow. Our team takes great pride in offering a warm and welcoming experience for all our guests, so it's rewarding to know we succeeded during your visit.

We're glad you found the location convenient, with easy access to trams and scooters, and that our modern and comfortable rooms met your expectations. Our staff will be delighted to hear your kind words about their service.

We hope to have the opportunity to welcome you back in the future for another amazing stay. Thank you for choosing Hyatt Place Krakow.

Warm regards,
Marcin Mazur
Director of Operations
Hyatt Place Krakow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2024

We spent week in this hotel. We are really satisfied. Great hotel and services on high level. The localization is quiet and close to the city. Delicious breakfast and comfortable huge bed.
Only one very small disadvantage that we couldn't open window.
Greatings!

Date of stay: January 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank mkruszynski
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcin Mazur, Other at Hyatt Place Krakow, responded to this reviewResponded 30 January 2024

Dear Guest,

Thank you for choosing Hyatt Place Krakow for your week-long stay and for taking the time to share your wonderful experience. We are thrilled to hear that you were thoroughly satisfied with our services and facilities. It's fantastic to know that our location, delicious breakfast, and the comfort of our beds contributed positively to your stay.

We appreciate your feedback regarding the windows in our rooms. We understand that some guests prefer to have the option to open windows for fresh air, and we apologize for any inconvenience this may have caused.

Thank you for your kind words and we look forward to welcoming you back for another great holiday in Krakow!

Best regards,
Marcin Mazur
Director of Operations
Hyatt Place Krakow

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Reviewed 23 January 2024

The hotel experience was fantastic. A huge breakfast buffet was very satisfying. The tram runs right in front of the hotel. Very wasy yo get to our tours. We found the room to be very spacious and comfortable. The hotel is very clean and updated - it seems quite new.

Date of stay: January 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Julie F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcin Mazur, Other at Hyatt Place Krakow, responded to this reviewResponded 25 January 2024

Dear Julie,

Thank you for choosing Hyatt Place Krakow and for sharing your wonderful experience with us. We are thrilled to hear that your stay was fantastic and that you were particularly satisfied with our breakfast buffet and the convenient tram access.

We take great pride in maintaining a clean, modern, and comfortable environment for our guests, and it is heartening to know that our spacious rooms and the overall upkeep of the hotel met your expectations. Our team works diligently to ensure our facilities are up-to-date and welcoming, and it's rewarding to hear such positive feedback.

We are delighted that our hotel played a part in making your Krakow visit enjoyable, and we look forward to welcoming you back for another great stay in the future. Should you have any further feedback or specific requirements for your next visit, please do not hesitate to let us know.

Thank you again for your kind words and for recommending us. We wish you many more memorable travels!

Warm regards,
Marcin Mazur
Director of Operations
Hyatt Place Krakow

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Reviewed 20 January 2024

Lovely hotel, very modern. They let us check in 5 hours early which was amazing after a long flight. Quite far from the old town but Uber only cost around £6 to get there. Staff were very helpful and the gym was very clean too.

Date of stay: January 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank sjobeman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcin Mazur, Other at Hyatt Place Krakow, responded to this reviewResponded 22 January 2024

Dear Guest,

Thank you so much for taking the time to share your wonderful experience at Hyatt Place Krakow. We are thrilled to hear that you had an amazing stay and appreciate your kind words.

Your positive feedback about our modern facilities and the early check-in experience is heartening. We understand the importance of a smooth start after a long flight, and we're delighted that we could make your arrival more comfortable.

Regarding our location, we appreciate your understanding. While we are a bit outside the old town, it's great to hear that Uber provided a convenient and affordable transportation option for you.

We are especially pleased that you found our staff helpful and our gym up to your standards of cleanliness. Providing excellent service and facilities is always our top priority, and your feedback confirms that we are on the right track.

Once again, thank you for choosing Hyatt Place Krakow. We look forward to welcoming you back in the future, ensuring each visit is just as fantastic as the last.

Best Regards,
Marcin Mazur
Director of Operations
Hyatt Place Krakow

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