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“Fantastic place to stay.”

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Crystal Suites chez Helena
Ranked #12 of 467 Speciality Lodging in Krakow
Certificate of Excellence
Reviewed 9 November 2013

My boyfriend and I stayed in crystal suites chez Helena for a week. It is excellent value and far better then a hotel. We arrived very late on Sunday night, the staff at crystal suites arranged transport from the airport for us which took us straight to the front door. Even though reception closes at 9pm a member of staff waited until 12am to welcome us into our apartment. The apartment was gorgeous. Very clean, spacious and has everything you need. We arranged all our tours through crystal suites. They gave us a map and showed us where all the good pubs and restaurants were. The location is great, 10minute walk from Old town and right in the centre of the Jewish quarter. There are great restaurants right on its door step. Can't recommend crystal suites enough. Will definitely be returning here again. Krakow is a great city to visit.

Stayed: October 2013, travelled as a couple
1  Thank mcmf1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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121 - 127 of 230 reviews

Reviewed 8 November 2013

Our flight arrived early in the morning and usual check-in is not until 2pm but Magda on reception advised via email, without us even having to ask, that our apartment would be available early for our arrival. The apartment was spotless and had everything we needed for our stay, possibly the most comfortable bed we have ever slept in! The wifi never let us down as we face timed our young son at home twice a day. The shower was large and powerful with a constant supply of hot water and the teeny tiny washing machine that was cleverly hidden in the bathroom was an added bonus as we had only brought hand luggage so were able to wash what few outfits we had brought with us. All of the reception staff we encountered were very friendly and spoke excellent English. They couldn't help us enough, giving directions, booking excursions and taxis for us and generally advising us on where to go. The location of the hotel is perfect, situated in a lovely square right in the
centre of the historic and beautiful Jewish quarter. There are plenty if lovely bars, restaurants and coffee shops and you are only 10 - 15 minutes walk from the main market square and the other historic attractions. I haven't stopped raving about our trip and our accommodation since we returned and we will definitely be going back next year.

  • Stayed: November 2013
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1  Thank Bethcov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2013

I must admit we came upon this place by accident while we were looking for a hotel in Kracow and we were very pleased that we chose the Crystal suites as it is so much more than just a hotel room. We stayed in the suite on the top floor and we couldn't believe how clean and spacious it was. There was just about every mod-con you could ever wish for including a washing m/c, dishwasher, ipod docking station etc. The staff at the Crystal suites are all extremely helpful and really couldn't do enough for you. They arranged trips for us to Auschwitz and the Salt mines and also airport transfers (all of which were punctual and value for money), We also pre-booked breakfast which was at the Rubenstien restaurant next door. The breakfast was mainly continental but very well laid out and there was an extremely good choice of fresh fruit, cereals, pastries , cheese and meats, as well as an option to order cooked eggs and sausages.
The location of the Crystal Suites is also very good in the heart of the Jewish quarter approx 15 mins to the old town and market square.
I really can not think of a single negative thing to say about it and I would highly recommend the Crystal Suites to anyone thinking of visiting Kracow, and would not hesitate to book again if I ever returned.

Room Tip: I would recommend the top floor suite as that was where we stayed ( sleeps 4 people but also has a s...
See more room tips
  • Stayed: October 2013, travelled with family
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1  Thank Andyregent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2013

I stayed in Apartment 3 with my daughter. It was absolutely fabulous. It was spacious and very modern with high quality furnishings and spotlessly clean.The location is perfect. The Jewish Quarter has a bohemian feel to it and is very chilled. The staff at Crystal Suites are fantastic and cannot do enough for you. They provide you with a map and recommended places to eat. I booked a trip - unfortunately not through Reception - and they didn't turn up. Piotr on reception really helped me & spent hours chasing it up for me. If you stay here it is wise to book trips through reception! I would definitely stay here again. The apartments were beautiful.

  • Stayed: October 2013, travelled with family
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1  Thank 94Julie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2013

Would highly reccommend. Stayed here with 3 friends in September 2013. Excellent location. Modern, clean apartments, fully equipped. Large bathroom, kitchen and very comfy beds. Will definitely be going back!

  • Stayed: September 2013
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1  Thank Dub32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2013

Great location and superb quality, stylish, modern apartments. Breakfast is really great in the hotel next door which crystal suites will arrange for you. Lots of bars and restaurants in the vicinity and close to the tram stop - three stops to the centre or a 15 minute walk. Will definitely be staying here again.

  • Stayed: September 2013
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1  Thank El_pasajero_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2013

We stayed for a week in the chez Helena, and couldn't have been happier with our apartment. From check in to check out, everything went smoothly.

The apartment was spacious, well furnished and spotless! We especially appreciated the gracious advice and assistance of Matt in reception.

I'd highly recommend chez Helena!

  • Stayed: September 2013, travelled as a couple
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2  Thank TheVacationQueen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crystal Suites chez Helena

Address: ul. Szeroka 14, Krakow 31-053, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow > Kazimierz , Stare Miasto
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Airport Transportation
Hotel Style:
Ranked #12 of 467 Speciality Lodging in Krakow
Price Range: £42 - £86 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crystal Suites chez Helena 3.5*
Number of rooms: 6
Official Description (provided by the hotel):
Lying in the heart of Kazimierz, in Szeroka St, Crystal Suites blends bright interiors and individually commissioned furnishings, fabrics and artwork with modern comfort and period detail. Each of the six individually appointed apartments is named after a Rubinstein sister. ... more   less 
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