I enjoyed my stay here at the Eden Hotel. The rooms are clean and the beds are very comfortable. The breakfast is delicious in a beautiful dining room. I also enjoyed the sauna immensely. Thank you for your hospitality.More
I enjoyed my stay here at the Eden Hotel. The rooms are clean and the beds are very comfortable. The breakfast is delicious in a beautiful dining room. I also enjoyed the sauna immensely. Thank you for your hospitality.MoreShow less
Thank you very much for your great review of Hotel Eden! I'm pleased you liked our delicious breakfast, sauna and the comfortable rooms.
I'm looking forward to welcome you here again in the future.
Warm regards from Krakow.
We went as a group to this hotel for the weekend. The staff was very nice, the rooms, at least the one I had, small but presentable. Bathroom half decent. Very little in the way of amenities. No separate soap and shampoo, just the push thing on the wall. VERY hot because no air conditioner. There's some kind of outdoor bar outside which was noisy the entire night into the morning. Overall, a half decent place, but not good enough for me to want to try again.
Thank you very much for posting your review on tripadvisor.com. I appreciate your comments about our Staff and rooms. In response to several of your comments:
- Eden does not advertise having air conditioning, although we are currently renovating our rooms to add this.
- All of our bathrooms have separate soap and shower gel dispensers in the shower, and a separate soap dispenser next to the sink. Each bathroom also has a hair dryer. If your room was not to your satisfaction, we would have offered you a different room (subject to availability), had we known of your discomfort, although, as each bathroom contains the same amenities, I am not sure if this would have done the trick.
- There is an outdoor garden/cafe located across from the hotel. "Noise" in Krakow is allowed until 22.00pm. Had you informed us that the garden/cafe was disturbing you, we would have asked them to tone it down, and should that have not sufficed, we would have called the police to enforce the law. As you did not advise us that this was an issue, we had no way of dealing with this matter.
We do hope that you will visit Krakow again in the future, and hopefully allow Eden to be your home away from home.
Although Eden Hotel has an outstanding location, clean and comfortable rooms, and excellent breakfasts, it is the staff and their attentive service that makes this hotel a winner. Beyond excellent customer service, the employees are delightfully personable and no request is too difficult for them to handle: information, reservations, the best places to eat, the sights not to miss. The list is endless. Krakow is their home and they love sharing it with patrons. We spent 6 nights here and feel we made an excellent choice both with this hotel and by staying in the Jewish district.
We would definitely return to Krakow, a delightful city, and we would stay again as this delightful hotel.
Thank you so much for your 5-star review of Hotel Eden! The management and staff really appreciate all your comments regarding your recent stay at Hotel Eden, Krakow.
It is especially a pleasure to receive such a positive feedback and it is most gratifying to know that our efforts meet guest's expectations. I’m particularly pleased that our service and personal attention made you feel so much at home “heimish”, as we say here, in Kazimierz.
We look forward to welcoming you back again.
Kind Regards from Krakow.
We booked this hotel as a 3 night break with Easyjet.
I emailed the hotel prior to departure on a number of queries and they where very quick to respond. The hotel arranged for our pick up from the airport which was excellent. Within 30 minutes of getting off the plane we where at our hotel - worth paying the 80PLN for 4 people.
The hotel itself consists of 3 buildings which have been amalgameted to make the hotel. As such there are corridors and stairs going in various directions, but this only enhances the quirkiness of the hotel. The room opposite reception has a couple of books worth looking at which contain pictures showing the renovation works.
The rooms where spacious and clean. Good working shower with plenty of hot water. Only drawback was we had a room at the front of the building and there was a lot of noise during the night and very early in the morning. Our friends had a room at the back of the hotel and didn't hear a thing!
Breakfast was a good choice - cereals, toast, cold meats, cheese, fruit, yoghurt. They will also cook eggs to order. Fruit juice, tea and coffee.
The area around the hotel is great for wandering around day or night. For eating out of an evening there are loads of restaurants and bars to choose from, all offering excellent value for money. Bars we enjoyed the most where Cudny Jozef and Wrega Pub both situated on Jozefa Street.
The hotel is within easy walking distance of the main attractions - Main Square in one direction and Schindlers factory in the other. We did the Cracow free walking tour on our first day around the Jewish quarter which helped find our bearings around this delightful area.
The hotel arranged our transfer back to the aiport and the driver again was prompt.
We all enjoyed our stay and would recommend this hotel and the area for staying in.
Thank you for such a great review of Hotel Eden, Krakow. I'm pleased you had an enjoyable stay and that you found our staff attentive and professional. I hope to see you here again in the future.
What an atmospheric setting for a lovely small hotel,the room was big, spotless, well furnished lovely bathroom and very comfortable beds. The breakfast was plentiful and well prepared and plenty of everything, restaurant where you had breakfas
Thank you very much for your great five star review following your recent stay at Hotel Eden, Krakow! I'm very pleased to read that you found our property in a convenient location and that you enjoyed our breakfast . I hope you especially liked our home made breakfast cakes and meat pate!
I certainly hope you will have the opportunity to return to Krakow and stay with us again.
Good hotel in a nice location plenty of local restaraunts and bars close by staff nice and friendly I recomend there sauna which is the oldest in krakow. Brekfast ok and plenty of choice.No tea or coffee making facilitys in room however there is a machine you can use downstsirs. I enjoyed my stay in this hotel and in the Square near the hotel as stated lots of nice bars and food.
Dear Antony N,
Many thanks for your positive feedbacks in regards to your stay at Hotel Eden, Krakow.
I appreciate your nice comments in regards to our sauna, great location and the breakfast.
I'll make sure to pass your comments to the relevant departments as it is always very nice to receive positive feedbacks from our guests.
I look forward to welcoming you in the future at Hotel Eden.
Best regards from Krakow.