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“Nice hotel but not safe , someone stole my ipad from my room”
3 of 5 bubbles Review of Regent Hotel

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Regent Hotel
Ranked #45 of 256 Hotels in Krakow
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice hotel but not safe , someone stole my ipad from my room”
3 of 5 bubbles Reviewed 20 March 2014

Yesterday 19 march i left my room at 9 am o'clock and i came back at 7pm , when i entered the room i suddenly see that someone stole my ipad together with the charger , i noticed to the hall but they didn't seemed interested about it !! Very sad that you can't find in an hotel that you pay safety in the room . What a bad experience and bad service!!!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank giuseppeallegretta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iwona S, Manager at Regent Hotel, responded to this review, 28 May 2014
Dear Guest,
Thank you for your review of our property. I am truly regret that you did not feel safe at our hotel. You travelled as a member of the youth group under the care of the teachers. Upon the check in teachers were advised that all valuables should be kept (free of charge) in the safety deposit at the reception, but you did not do it. I respect your opinion however I can not agree with you that hotel did not seemed interested about your problem. As soon as you told to the receptionist that your iPad disappeared we made our internal investigation. We found that you left the door to your room unlocked. Anyone could get inside for about 3 hours until the maid came to the room to clean it up. I am very sad because I was personally involved in this case. I went with you to the police station and helped you to make the official report. Now, the investigation is in progress and we are waiting for completing. In my opinion we did everything we could do in this matter. Once again I am very sorry that you had bad experience with our hotel.
Kind regards
Malgorzata Badocha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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539 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (77)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
North Yorkshire
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 19 March 2014

Just got back from a 3 night stay in the Regent Hotel and would defiantly recommend to others. Staff were friendly and spoke excellent English and were very helpful. Room was clean and comfortable. Breakfast was self service with a good range of meats, cheeses and cereals. Well worth the money

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EscapeNorthYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iwona S, Manager at Regent Hotel, responded to this review, 22 May 2014
Dear Guest,
Thank you very much for taking the time to review your stay at our hotel. We really appreciate your recommendation. We look forward to welcoming you back in the future.
Kind regards
Malgorzata Badocha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Widnes, United Kingdom
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 16 March 2014

This is our second stay at this Hotel, It's very clean, warm and one of the most comfortable beds we have slept on though an extra pillow would have been nice. It is perfectly placed in the Jewish quarter with all its history, restaurants, bars etc. I was there with my Husband and 18 year old Daughter who gave it five out of five on the rating.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jake2710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iwona S, Manager at Regent Hotel, responded to this review, 21 May 2014
Dear Guest,
Thank you very much for your loyalty to our hotel. We are happy you enjoyed your stay with us. Please pass on our gratitude to your daughter for high rating.
Kind regards
Malgorzata Badocha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampshire, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 12 March 2014

My wife and I decided to take a short break to see the Holocaust museums in the area, this hotel was not only local to the Schindler factory and also the parmacist under the Eagle but also in the middle of a very historic part of krakow called the Jewish Quarter or Kazimierz, it is only a short walk to the Old Town or Rynec Glowny, where all the beautiful architecture is in the form of churches and such like buildings, there is a market there with souvenir stalls and a variety of shops. The hotel itself is well run, and cosy with a feeling like a family run hotel, you get the feeling that you are important and not just someone passing through, we would recommend both the Regent Hotel and also David Urquhart to anyone travelling to Krakow.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SOLARDJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iwona S, Manager at Regent Hotel, responded to this review, 21 May 2014
Dear Guest,
Thank you very much for your kind words about our city and district where RT Regent is located. It is true that our guest are important to us. We are glad that you could feel it.
Kind regards
Malgorzata Badocha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 6 March 2014

The Hotel was spot on mega clean great helpful staff They could not do enough for you!!! The location was fab for two ladies on there own felt safe!! Breakfast was plain but enough!!! Had the best City Break

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Accessorize
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iwona S, Manager at Regent Hotel, responded to this review, 21 May 2014
Dear Guest,
Thank you very much for your positive feedback. We are really glad that you like our location as much as we do. We hope it was not your last city break in Krakow.
Kind regards
Malgorzata Badocha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gosport, United Kingdom
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 4 March 2014

I was hoping to give the Regent Hotel a brilliant review but everyone already has got there before me, rightly so, The Regent is very proud of its trip adviser rating and displays it in the reception. I personally would not want to stay in the Old Town, where all the posh restaurants and tourism is, the history is in the Jewish Quarter where the Regent is situated with all the small restaurants and cafe's, pubs and shops that locals and tourists both use, it is a short walk from the Old Town and is in the middle of all the museums and tourist spots, we walked everywhere whilst there and we are not walkers or athletes, the hotel itself was very smart, clean and provided all our needs, you can hire kettle and automatic drinks top ups for a very small price, we paid £3.80 for 4 nights. The spread in the breakfast hall is exactly as the pictures show every day, very well prepared, regularly checked and plentiful, we felt spoiled and well looked after by lovely, friendly staff, who will do anything to help, we spoke to a young man one morning who was not sure he understood our request so he went and got someone who would, also the hotel does its very best to be green and recycles, if we ever go to Krakow again we wouldn't dream of staying anywhere else. FYI whilst there we ate at Podkowa pub and also at EU4YA café, don't be put off by names, we could not have complained at all, look them up.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anita o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iwona S, Manager at Regent Hotel, responded to this review, 21 May 2014
Dear Guest,
Thank you very much for your lovely review. We are really happy with our location in the Jewish Quarter. We are glad you also like this area. We hope to see you again in the future.
Kind regards
Malgorzata Badocha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torquay, United Kingdom
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 1 March 2014

The hotel was spot on...mega clean...great staff....who could not do enough for you...and location amazing...the breakfasts were as expected....but everything bang on...and the helpfullness of the staff topped it off for us

Room Tip: all rooms are same....clean, and comfortable
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iwona S, Manager at Regent Hotel, responded to this review, 14 May 2014
Dear Guest,
Thank you very much for your review. It was a great pleasure to read your comments. We hope that you will choose our hotel again in the future.
Kind regards
Malgorzata Badocha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Regent Hotel

Property: Regent Hotel
Address: ul. Bozego Ciala 19, Krakow 31-059, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow > Kazimierz , Stare Miasto
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#52 Romantic Hotel in Krakow
#55 Family Hotel in Krakow
Price Range (Based on Average Rates): £
Hotel Class:3 star — Regent Hotel 3*
Number of rooms: 39
Reservation Options:
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Also Known As:
Regent Krakow
Krakow Regent
Regent Hotel Krakow

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