The good stuff:
Staff generally helpful
Excellent location in an amazing city
The bad stuff:
The awful, terrible receptionist. Two are great but you will know immediately when you get the one I'm talking about. Hard to believe people like this can keep a job in frontline customer service.
Poor water pressure
Poor cardboardy itchy scratchy towels
Rubbish dressing gowns - worse then the towels - why bother?
Having to pay to use the hotel sauna - Difficult to find another 5 star hotel that charges to use IT'S ONLY recreational facility!!!
We are coming back to Krakow as soon as we can but we will not be booking the Grand.
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- Also Known As:
- Grand Hotel Krakow
- Grand Krakow