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“Hotel was a palace in another life”
Review of Grand Hotel

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Grand Hotel
Ranked #93 of 259 Hotels in Krakow
Certificate of Excellence
Lexington, Kentucky
Level Contributor
95 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Hotel was a palace in another life”
Reviewed 11 June 2014

Beautiful old world charm. Lots of glitz, chandeliers, marble and opulence but poor to no air conditioning. The hotel was located a block from Cloth Hall and the Main Square. No need to pay for a more expensive hotel on the square because this location is close and away from the noise of the square. Lots of restaurants to close by as well as the train station and large contemporary mall.

Staff was excellent at meeting our needs. They would order us a taxi or a private car hire for attractions at a reasonable price and they arrived promptly. Make sure before you get in the cab that the driver will take a credit card. Our private car hire was to Auschwitz which was a couple of hours away. The driver took us into the attraction and showed us where to purchase tickets. He waited until we finished the tour and then drove us to Auschwitz II which was 2 miles away. The price for the private car hour was less than the tour on the bus with lots of others.

The room was spacious but the air conditioning was poor, however we could open the windows which made it much better. The pictures of the beds do not look comfortable but they were very comfortable. Staff was terrific. Breakfast was great.

Room Tip: If you can afford it I recommend the suite, because you have more windows to open because the air co...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traveling19-51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (134)
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English first
Hertford, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 June 2014

We stayed for 3 nights-the staff are very helpful and the hotel linked transport excellent.

However be aware of the street noise if at the front of the hotel-late night revellers.The free wifi is patchy but you can pay for a better line which should not be the case in a 5 star hotel.The ensuite was functional and lacking extraction .

Breakfast about 4 star standard-decent buffet with some food to order.

Good location ,décor etc but not really 5 star.

Room Tip: Ask for inside room away from street noise.
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  • Stayed June 2014, travelled with friends
    • Value
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Helpful?
Thank steven064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 June 2014

Visited Krakow during EURO 2012 and stayed at the Grand Hotel. Decided i wanted to return to Krakow and stay at the the Grand. Recommended Krakow and the Grand to my daughter who had a very enjoyable stay last February and I returned in April bringing my wife. We both had a great time and she wants to return.

Room Tip: The hotel has a great location just down from the main square and as it is on the street in can be a...
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  • Stayed April 2014, travelled as a couple
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    • Cleanliness
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Helpful?
1 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gjovik, Norway
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 May 2014

In our opinion this hotel was more like a four star hotel. We had great expectations and was a bit disapointed. Breakfast was simple but ok, and you had to pay ekstra if you wanted freshly made juice, if they had any at all. The room was big and the matresses were good, but we are used to one big bed, not two separate beds standing close to each other. Nobody asked for our preference. We also missed a mirror in full size and the light in the bathroom was poor. No eveningservice in the room. No restaurant available at the moment. Location was very good.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dundee, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 May 2014

Stayed at this beautiful hotel for a 3 night break in Krakow. The staff were very friendly and helpful throughout our stay. Our room was on the 2nd floor facing the front of the building and was noisy during the early hours of the morning when the late night revellers came out the night clubs but apart from that it met our needs well. The bathroom was very spacious and complete with a wide range of toiletries and complimentary bathrobes and slippers. The bed and pillows were very cmfortable and supportive. The bedroom was large and palatial also exceptionally clean. There is a flat screen TV (only one English news channel), hairdryer and safe. Sadly no tea or coffee making facilities. Although free WiFi is provied the signal in our room was so poor we gave up trying to connect to the service.

Breakfast is typical continental style with heated choices limited but overall acceptable. We tried the bar one evening but were the only people there and a member of staff had to find the barman to serve us! The dining facilites and bar seemed very under utilised during our stay which is sad given the opulence this hotel offers under its roof.

Room Tip: Ask for a room at the rear of the building as the front rooms are facing a busy throughfare and are...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LesMelville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
84 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 May 2014

The hotel still has style and the location is perfect. But is it worth the price? The service was great and we did not have any specific complaints. However, the name and room price created higher expectations.

Room Tip: Ask for a room that is refurbished. Ours was not.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Struksnaes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
40 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 21 May 2014 via mobile

This is a perfect hotel for a short stay in Cracow. Centrally located in the old town, with clean rooms and a very nice breakfast, I was very satisfied with the choice. Also, good value for the money spent. It may appear a bit dated but it is well kept and clean, and as such does make an overall good impression. Fnally, the staff was very friendly and professional.

Stayed December 2013, travelled as a couple
Helpful?
Thank Aggie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel

Property: Grand Hotel
Address: Ul. Slawkowska 5/7, Krakow 31-016, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow > Stare Miasto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#41 Luxury Hotel in Krakow
#72 Romantic Hotel in Krakow
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hotel 5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Grand Hotel Krakow
Grand Krakow

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