Stayed two nights. Requested a non-smoking double with a bath tub as some of the rooms advertised on the hotel website had bath tubs and others did not. We had a morning flight to Krakow and arrived at the hotel around 11am. There were no applicable rooms ready, and we left our bags at the hotel to do some sightseeing. Returning, we found the room was a non-smoking twin but did have a bath, so two out of three of our requests were met.
The room was large but the shower kept changing temperature unassisted and the complimentary Wi-Fi was practically non-existent. Don’t know if this was the room as there was better Wi-Fi reception in the lobby but for an apparently 5-star hotel, strong Wi-Fi signal is expected in all of the hotel’s rooms.
We bought some beers and intended to drink them in the room one night. We had to ring reception for a bottle opener to be brought up. The rooms should be each checked to stock one or it really defeats the purpose of offering those bottles that were in the mini-bar....
On our second night, while we were preparing to go out to see more of the city and dine, the housekeeper who had cleaned our room (very well though there was some dust on the pictures) knocked on the door and offered us sweets from a bowl she was brandishing. This was a nice touch not seen in other hotels I have stayed at.
Breakfast buffet was pretty good, serving a choice of cereals and Polish food (a variety of breads, cheeses and cold cuts) with fruit juices, coffee and tea.
Staff were very helpful and informative. Any questions about the hotel’s services or nearby sights were dealt with in a polite and comprehensive manner.
Overall, I would say the main points of staying at the Grand are the location (less than a minute’s walk from Rynek Glowny the main market square), the breakfast and the large size of the rooms (at least the deluxe twin room we had). The hotel would have received an even more positive review had the Wi-Fi worked and the shower been less temperamental.
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- Also Known As:
- Grand Hotel Krakow
- Grand Krakow