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“Short trip to Krakow”

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Best Western Plus Krakow Old Town
Ranked #84 of 259 Hotels in Krakow
Geneva, Switzerland
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Short trip to Krakow”
Reviewed 28 February 2013

Hotel excellent .staff friendly, helpful . Rooms cleaned and beds made daily. Rooms spacious some with tea and coffee making facilities. As in most places bar and restaurant prices very reasonable in hotel . Free wifi available. Short walk to centre of town.
Best to avoid rooms at front of hotel as are noisy from trams passing all day and most of the night .
Breakfast very good with plenty of choice

Room Tip: Room away from front quieter
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  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Kevinbell53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTMonopol, Manager at Best Western Plus Krakow Old Town, responded to this review, 1 March 2013
Dear Sir,

thank you very much for your feedback. I am very happy that you enjoy your stay in our hotel. Hope you will come back in the future.

Kind reagrds,
Magdalena Godzic
Hotel Manager
BEST WESTERN Kraków Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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799 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (241)
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English first
Loughborough, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 February 2013

We have just stayed at the Best Western Hotel in Krakow Old Town. We found the hotel staff to be very helpful and nothing was too much trouble, we would have no hesitation in recommending this hotel if coming here for a short break. The rooms are on the small side but the high ceilings make it feel more spacious, everywhere was spotlessly clean. The breakfast was ample, my only advice to the hotel would be to provide a better toaster!! The trams I can see would be a problem, we were lucky in that we had a rear room. Please do not blame the hotel for the noise from the trams as there is nothing that can be done to lessen this. Thank you to all staff at the hotel to ensure we had a good time here.

Room Tip: Rear rooms are best to lessen the tram noise, not hotel fault!!
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank Margie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTMonopol, Manager at Best Western Plus Krakow Old Town, responded to this review, 22 February 2013
Dear Sir or Madam,
thank you very much for your feedback. It is a great honour for me to read your opinion, especially about staff, because I know how it is important for our Guests.
We take care about the toaster at the breakfast.
We are asking our Guests to choose the side of the hotel, but sometimes it is impossible, because f.ex. all rooms at back side of the hotel are occupied. I know that the tram nosise could be a little disturbing, but we are in the city center nearby the main road and I am not able to do anything with this. Thank you for recommending us.
Kind regards,
Magdalena Godzic
Hotel Manger Best Western Kraków Old Town
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 February 2013

We stayed in this Hotel at beginning of February for 2 nights. Room was big enough and warm, fairly modern furnishings, bath room had heated towel rail and new shower.
Only problem was noise from the trams at night.
Breakfast was good with a lot of choice.
Hotel has very well located, near main square and near Wavel castle.
Reception staff could of been more knowledgeable about train times as we were given wrong information about times of airport trains and nearly missed our flight.
Also we haven't been asked of any feedback on check out.
Otherwise our stay was very enjoyable.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Dianka29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTMonopol, Manager at Best Western Plus Krakow Old Town, responded to this review, 14 February 2013
Dear Madam,

thank you very much for your feedback. It is really nice that you enjoyed your stay in our hotel. I hope that you choose it one more time in the future.

Kind regards,

Magdalena Godzic
Hotel Manager
BEST WESTERN Krakow Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 February 2013

My wife and I recently stayed in the Best Western Krakow Old town and were definately not impressed. Room very small and dated and unless you requested that the room be fully serviced they did not even make the bed.
Breakfast in the restaurant was mediocre and slightly cold, at check out no enquiry regarding how we enjoyed our stay etc.
Only good point was the location in relation to the Old Town.
We stayed for two nights at the beginning of the week and were due to stay a further two nights at the end of the week however we cancelled this second stay and decided to stay in a more superior hotel further from the Old town.

Stayed January 2013, travelled as a couple
Helpful?
4 Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTMonopol, Manager at Best Western Plus Krakow Old Town, responded to this review, 14 February 2013
Dear Sir,

thank you for your opinion. It is very important for me. I am very sorry for the inconveniences.

Kindly regards,

Magdalena Godzic
Hotel Manager
BEST WESTERN Kraków Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Skipton, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 February 2013

Our holiday company had failed to book the hotel we had paid for so my wife and I turned up un announced at this Hotel,we explained the situation that it was our anniversary and our first time in Poland, we were met with sympathy and understanding with a room being made available. We stayed 5 nights and really enjoyed our time there. The staff were friendly and helpful and the location is outstanding, Thanks Best Western Old Town.

Room Tip: We liked the Tram noise, if that bothers you ask for a room at the back!
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  • Stayed January 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank mikehh-11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTMonopol, Manager at Best Western Plus Krakow Old Town, responded to this review, 7 February 2013
Dear Sirs,

thank you very much for your opinion. It is a great plasure for me to read it.
If you will be in Cracow in the future, I hope that you will also choose our Best Western Kraków Old Town hotel.

Kind regards,
Magdalena Godzic
BEST WESTERN Kraków Ol dTown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cork Ireland
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 January 2013

Nice Hotel Food good food, but rooms a bit small,overall very good value and its a great location for visiting the nearby square and most things in the City centre.
Staff very friendly.and would certainly reccomend a stay here.

  • Stayed November 2012, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank BarryC0rkIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTMonopol, Manager at Best Western Plus Krakow Old Town, responded to this review, 31 January 2013
Dear Sir,

thank you for your feedback. Every time when I am reading such a nice opinion I am very happy and proud of my staff.
I invite you to choose our hotel also in the future.

Kind regards,
Magdalena Godzic
Hotel Manager
BEST WESTERN Kraków Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sittingbourne, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 January 2013

This hotel is perfectly located within 5mins walk to Market Square, transport is right outside with the city tram lines just metres away, 15-20 mins walk from Krakow Glowny main station. We stayed in the "Jazz" section of the hotel. This was modern, clean, fresh and very upbeat. Price paid was very good. The complimentary breakfast could have had a little more in the way of cooked food, but otherwise, plenty of cereal, toast, juice and fruit! Staff were very friendly, attentive and efficient both at check in and check out.

Room Tip: Jazz rooms are well worth the small extra charge. Factor in your 1.6pln per person per night city ta...
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  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Liam1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTMonopol, Manager at Best Western Plus Krakow Old Town, responded to this review, 31 January 2013
Dear Sir,

thank you for your nice opinion. Each of them is very important for us. I hope that during your next visit in our city, you will also choose our Best Western Kraków Old Town hotel.

Kind regards,
Magdalena Godzic
Hotel Manager
BEST WESTERN Kraków Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Krakow Old Town

Property: Best Western Plus Krakow Old Town
Address: ul. Sw. Gertrudy 6, Krakow 31-046, Poland (Formerly RT Monopol Hotel)
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#52 Family Hotel in Krakow
#54 Business Hotel in Krakow
#71 Romantic Hotel in Krakow
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Plus Krakow Old Town 3*
Number of rooms: 92
Reservation Options:
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Also Known As:
Best Western Krakow Old Town Hotel Krakow
Rt Monopol Krakow
Hotel Rt Monopol
Monopol Hotel Krakow

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