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“Great weekend”

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Best Western Plus Krakow Old Town
Ranked #83 of 259 Hotels in Krakow
Dunfermline
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Great weekend”
Reviewed 4 March 2013 via mobile

Me and my husband stayed at the Best Western hotel in the old town Krakow for 3 night. It was just a standard double room. The room was on the top floor and with me scared of lifts it was some walk to the top haha but it didn't put me of. Room was very clean the only problem I had was with the room was it was 2 single bed put 2 gether and I kept slipping between them haha. If you like to get a nice hot shower in the morning before breakfast I would advice you get up really early as we got up at 8 and there was no hot water left we had to wait till about 12. The breakfast was nice but a hot cooked breakfast would have been even nicer since it was really cold outside and that would have set me up for the day haha. I read some of the reviews saying about the trams and the hotel shaking with well I was at the back of the hotel and it was fine it didn't bother me at all I had a really good stay and I would defiantly go back again and staff are really nice and welcoming.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Debbie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTMonopol, Manager at Best Western Plus Krakow Old Town, responded to this review, 6 March 2013
Dear Debbie,

thank you for your opinion. It is very nice for me and our staff. We have got a problem with hot water for 3 hours a few days ago, but we immediately called for a service and now, everything is ok. It was an accident, not a standard in our hotel.
Hope, you will choose our hotel also in the future.

Kind regards,
Magdalena Godzic
Hotel Manager
BEST WESTERN Kraków Old Town
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Rating summary
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Traveller tips help you choose the right room.   Room tips (241)
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Warsaw, Poland
Level Contributor
122 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 2 March 2013

This review could depend on whether you evaluate an old part of the hotel or the new part. Both parts are vastly different. New Part is modern and away from the street noise and squeaking wheels of the old trams, old part is just an old part - a bit rundown and exposed to the street noise. So if you are an alert sleeper - do not go to the old part. You will simply not sleep !!! Go to the new part instead, but do not be surprise of an avant-garde decor. Breakfasts are nice in a form of a buffet, typical Polish cuisine. The location is fine - with a short distance to the Old Town and Wawel Castle. You could also easily walk from there to Kazimierz - the Jewish quarter of the pre-war Cracow.

Room Tip: Make sure you request a room at the New Part of the hotel !!!
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  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JanuszRoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTMonopol, Manager at Best Western Plus Krakow Old Town, responded to this review, 5 March 2013
Dear Sir,

thank you for your opinion. Each of them is very important for us. The new part is more quiet, but also a half of the standard part is overlooking the backsite. we are trying to ask each of our Guest which side is preffering, but sometimes it is impossible, because of occupancy of the rooms. Hope you will choose our hotel in the future.

Kind regards,
Magdalena Godzic
Hotel Manager
BEST WESTERN Kraków Old Town
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
97 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 2 March 2013

We really enjoyed our stay at the Best Western Krakow Old Town. We had read the reviews and chose this one because of great reviews and convenient location. The reviews were indeed right! We could walk everywhere, even in the snow! The hotel staff were so friendly and helpful, We were allocated a room in the Jazz Suite - nice and quiet and we liked the colours! Room very clean, wifi worked first time, room cleaned immaculately every day. We were so pleased with the hotel, looking forward to a return visit in the near future. Thank you!

Room Tip: Jazz Suite rooms
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  • Stayed February 2013, travelled as a couple
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Helpful?
Thank spanishmiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTMonopol, Manager at Best Western Plus Krakow Old Town, responded to this review, 5 March 2013
Dear Madam,

thank you for your feedback. I am glad that you enjoyed your stay in our hotel. See you next time.

Kind regards,
Magdalena Godzic
Hotel Manager
BEST WESTERN Kraków Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 February 2013

Hotel excellent .staff friendly, helpful . Rooms cleaned and beds made daily. Rooms spacious some with tea and coffee making facilities. As in most places bar and restaurant prices very reasonable in hotel . Free wifi available. Short walk to centre of town.
Best to avoid rooms at front of hotel as are noisy from trams passing all day and most of the night .
Breakfast very good with plenty of choice

Room Tip: Room away from front quieter
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  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevinbell53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTMonopol, Manager at Best Western Plus Krakow Old Town, responded to this review, 1 March 2013
Dear Sir,

thank you very much for your feedback. I am very happy that you enjoy your stay in our hotel. Hope you will come back in the future.

Kind reagrds,
Magdalena Godzic
Hotel Manager
BEST WESTERN Kraków Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Loughborough, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 February 2013

We have just stayed at the Best Western Hotel in Krakow Old Town. We found the hotel staff to be very helpful and nothing was too much trouble, we would have no hesitation in recommending this hotel if coming here for a short break. The rooms are on the small side but the high ceilings make it feel more spacious, everywhere was spotlessly clean. The breakfast was ample, my only advice to the hotel would be to provide a better toaster!! The trams I can see would be a problem, we were lucky in that we had a rear room. Please do not blame the hotel for the noise from the trams as there is nothing that can be done to lessen this. Thank you to all staff at the hotel to ensure we had a good time here.

Room Tip: Rear rooms are best to lessen the tram noise, not hotel fault!!
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Margie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTMonopol, Manager at Best Western Plus Krakow Old Town, responded to this review, 22 February 2013
Dear Sir or Madam,
thank you very much for your feedback. It is a great honour for me to read your opinion, especially about staff, because I know how it is important for our Guests.
We take care about the toaster at the breakfast.
We are asking our Guests to choose the side of the hotel, but sometimes it is impossible, because f.ex. all rooms at back side of the hotel are occupied. I know that the tram nosise could be a little disturbing, but we are in the city center nearby the main road and I am not able to do anything with this. Thank you for recommending us.
Kind regards,
Magdalena Godzic
Hotel Manger Best Western Kraków Old Town
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 February 2013

We stayed in this Hotel at beginning of February for 2 nights. Room was big enough and warm, fairly modern furnishings, bath room had heated towel rail and new shower.
Only problem was noise from the trams at night.
Breakfast was good with a lot of choice.
Hotel has very well located, near main square and near Wavel castle.
Reception staff could of been more knowledgeable about train times as we were given wrong information about times of airport trains and nearly missed our flight.
Also we haven't been asked of any feedback on check out.
Otherwise our stay was very enjoyable.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dianka29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTMonopol, Manager at Best Western Plus Krakow Old Town, responded to this review, 14 February 2013
Dear Madam,

thank you very much for your feedback. It is really nice that you enjoyed your stay in our hotel. I hope that you choose it one more time in the future.

Kind regards,

Magdalena Godzic
Hotel Manager
BEST WESTERN Krakow Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 February 2013

My wife and I recently stayed in the Best Western Krakow Old town and were definately not impressed. Room very small and dated and unless you requested that the room be fully serviced they did not even make the bed.
Breakfast in the restaurant was mediocre and slightly cold, at check out no enquiry regarding how we enjoyed our stay etc.
Only good point was the location in relation to the Old Town.
We stayed for two nights at the beginning of the week and were due to stay a further two nights at the end of the week however we cancelled this second stay and decided to stay in a more superior hotel further from the Old town.

Stayed January 2013, travelled as a couple
Helpful?
4 Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTMonopol, Manager at Best Western Plus Krakow Old Town, responded to this review, 14 February 2013
Dear Sir,

thank you for your opinion. It is very important for me. I am very sorry for the inconveniences.

Kindly regards,

Magdalena Godzic
Hotel Manager
BEST WESTERN Kraków Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Krakow Old Town

Property: Best Western Plus Krakow Old Town
Address: ul. Sw. Gertrudy 6, Krakow 31-046, Poland (Formerly RT Monopol Hotel)
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#52 Family Hotel in Krakow
#54 Business Hotel in Krakow
#71 Romantic Hotel in Krakow
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Plus Krakow Old Town 3*
Number of rooms: 92
Reservation Options:
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Also Known As:
Best Western Krakow Old Town Hotel Krakow
Rt Monopol Krakow
Hotel Rt Monopol
Monopol Hotel Krakow

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