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“Great Location, Clean, Good Breakfast, Friendly Staff.”

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Best Western Plus Krakow Old Town
Ranked #84 of 259 Hotels in Krakow
Scarborough, United Kingdom
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great Location, Clean, Good Breakfast, Friendly Staff.”
Reviewed 1 April 2014

This hotel is really well situated near the old town. Lots of places to visit within walking distance .We upgraded to the "JAZZ" wing, nicer rooms and much quieter than the rooms at the front, which get the noise from the trams that pass right outside. The breakfast is the usual continental fare, but well presented, and plenty of it. The staff were helpful, and did there best to sort out any problems we had. I have no hesitation in recommending this hotel, it's a great base to explore this wonderful city.

Room Tip: The " JAZZ " rooms are well worth the extra cost, much nicer, and much quieter.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bigal023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTMonopol, Manager at Best Western Plus Krakow Old Town, responded to this review, 4 April 2014
Dear Sir,

thnak you so much for your nice opinion. It is important for us to know what the Clients think about our hotel and Staff. Hope, you will come back soon.

Kind regards,
Magdalena Godzic
Hotel Manager
BEST WESTERN Kraków Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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810 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (241)
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Hawick Scotland
Level 4 Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 30 March 2014

Just back from 4 day break at this hotel, it is in a great location for the main square, just across the road and walk through park takes you to all the sights , staff at hotel very helpful and friendly, we upgraded to Jazz wing which was at the back, so away from tram noise at front, very nice room, you can get a safety box a reception free and wifi in room also free, the breakfast was continental but there was scrambled egg and sausage so very good, would defiantly use hotel again

Room Tip: Room at back away from tram noise
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sunseeker2277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTMonopol, Manager at Best Western Plus Krakow Old Town, responded to this review, 4 April 2014
Dear Madam,

thank you for your feedback. I hope you will come back soon to our magnificat city and hotel.

Kind regards,
Magdalena Godzic
Hotel Manager
BEST WESTERN Kraków Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level 3 Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 29 March 2014

we stayed here for four nights last week and had a lovely relaxing break. The staff at the Hotel are excellent, rooms are lovely, spacious, clean, beds very comfortable. Breakfast the usual choice cold meats, eggs, sausage,and fruit. The Hotel is located five minutes walk from the main square and just a short walk from Wawel Castle and Cathedral which is well worth a visit. We also went to Auchshwitz which the hotel reception arranged for us.

Room Tip: Trams run late so rooms at the back of hotel are more quiet.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lyndashaw1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTMonopol, Manager at Best Western Plus Krakow Old Town, responded to this review, 4 April 2014
Dear Sir or Madam,

thank you so much for your very good opinion. It was really nice to read it. I hope you will come back to us.

Kind regards,
Magdalena Godzic
Hotel Manager
BEST WESTERN Kraków Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
TIPPERARY
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 March 2014

Great place to stay. Very near everything. Hotel will arrange all excursions for you. Lovely breakfast. Bar quiet but everyone goes up town. Loved krakow ❤️ The hotel staff are very helpful. 10 min from the heart of krakow.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VALEKIS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTMonopol, Manager at Best Western Plus Krakow Old Town, responded to this review, 4 April 2014
Dear Madam,

thank you very much for your opinion. I hope you will back soon to us.

Kind regards,
Magdalena Godzic
Hotel Manager
BEST WESTERN Kraków Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ipswich, United Kingdom
Level 5 Contributor
74 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 March 2014 via mobile

Stayed in a best western in Praque and in Mumbai both were excellent so why should this be any different? Well it was & not in a good way. Plug near floor was hanging off wall the towels had more threads hanging from them then there was in the towels. Dirty glasses were left outside for hours. Food at breakfast was good plenty to choose from. In a excellent position for town and surrounding areas. Need to spend money on updating rooms, towells & bed linen.

Stayed March 2014, travelled with friends
Helpful?
Thank CTRD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTMonopol, Manager at Best Western Plus Krakow Old Town, responded to this review, 4 April 2014
Dear Sir or Madam,

thank you for your feedback., it is very important for us.

Kind regards,
Magdalena Godzic
Hotel Manager
BEST WESTERN Kraków Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level 6 Contributor
182 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 25 March 2014

This Hotel is in a great location and easy to navigate and walk to various points in the city and has a range of rooms to choose from.

Went as a group of 6 couples and all had differing rooms and opinions of the hotel based on their rooms selection so it is wise to choose based on your expectations as they varied greatly. We had been booked an upgrade from a friend and had a superior room which was in the jazz suite where the rooms were all newly decorated, mood lighting,comfy beds and good facilities. Only problem for some would be the access as the rooms can only be accessed by stairs, but this was not an issue for us. Other rooms are not as newly decorated and room 409 was smaller than a broom cupboard. The rooms on the front of the hotel are also noisier due to the trams where the newer area views the car park at the back so is quieter.The only issue we had was the heat, air conditioning in room 118 did not function and controller had 122 on so hope the people in that room didn't freeze !

Breakfast is provided and there is a selection of continental meats, cheeses and cereals with warm breakfast consisting of scrambled eggs and sausages. Very basic but definitely enough and was in a clean and pleasant seating area.

Generally in krakow and in this hotel we found the staff to be very friendly but one of the male staff members here could do with some customer service training. I am not into over pretentious places, but when a member of staff is stood on the steps to the hotel as you get out of a cab and he then turns and walks in shutting the door behind him then it doesn't make you feel over welcome.

Overall though, I would definitely recommend this as a good location and your budget will determine your room choice and what you should expect.

Room Tip: Room 218 or 219 in jazz suite - avoid room 409 if you are claustrophobic.
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank petmadness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTMonopol, Manager at Best Western Plus Krakow Old Town, responded to this review, 28 March 2014
Dear Madam,

thank you for your feedback and comments about air conditio and Staff. I have had take control of it. I hope you will come back soon.

Kind regards,
Magdalena Godzic
Hotel Manager
BEST WESTERN Kraków Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level 5 Contributor
90 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 24 March 2014

My mum and myself have just returned from a 6 night stay in Krakow at the Best Western Old Town. The hotel is perfectly located, just minutes away from the old town and Wawel castle. It is within walking distance of the Jewish Quarter - but conveniently there is a tram stop right outside which travels to all parts of the city so you can save your legs if you wish!

The beds were very comfortable and the breakfast was very good. We had dinner in the restaurant one evening and the food was really nice.

We stayed in the Jazz rooms which was lovely - I loved the coloured lights and the fact you can change them to which colour you would like. The only downside was there were no lights in the main part of the bedroom apart from lamps so the room would get very dark - I couldn't read without getting a headache.

I would definitely stay here again - it is so central and within reach of everything of Krakow.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SophieDewing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTMonopol, Manager at Best Western Plus Krakow Old Town, responded to this review, 28 March 2014
Dear Madam,

thank you very much for your opinin. I appreciate your comments about main lamp in the bedroom in Jazz part. Hope you will come back in the future.

Kind regards,
Magdalena Godzic
Hotel Manager
BEST WESTERN Kraków Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Krakow Old Town

Property: Best Western Plus Krakow Old Town
Address: ul. Sw. Gertrudy 6, Krakow 31-046, Poland (Formerly RT Monopol Hotel)
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#52 Family Hotel in Krakow
#54 Business Hotel in Krakow
#71 Romantic Hotel in Krakow
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Plus Krakow Old Town 3*
Number of rooms: 92
Reservation Options:
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Also Known As:
Best Western Krakow Old Town Hotel Krakow
Rt Monopol Krakow
Hotel Rt Monopol
Monopol Hotel Krakow

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