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Reviews (1,293)
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All reviews old town great location the main square jewish quarter recommend this hotel air con tram stop superior room lovely hotel salt mines scrambled eggs tea and coffee making facilities city break bottled water minute walk third floor stayed for nights
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Reviewed 16 December 2019

Very good location for exploring the city, near the Old Town and the castle, pretty quiet, nice neighborhood, ideal for two - three nights, friendly staff, rather poor breakfast, small rooms, value for money overall

Date of stay: December 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank dimitrioskokosis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Escape54527412755, Manager at Best Western Plus Krakow Old Town, responded to this reviewResponded 17 December 2019

Dear Guest,

We truly appreciate your very positive feedback about our hotel. I am glad that you found our location convenient and and that you enjoyed your stay with us.
We look forward to welcoming you back to us in the near future.

All the best
Iwona Sulikowska
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2019 via mobile

As soon as this hotel was booked the staff contacted me to ask if I required any transfers from the airport which they organised, any questions I had they emailed a response back straight away. The staff also arranged a couple of trips for us when we arrived they were all very friendly and helpful.

The hotel overall is very modern, light and airy, our room was clean with bottled water every day of our stay. The buffet breakfast which was included was excellent with a lot of variety to choose from.

The location in the old town is good, just 5 minutes walk to the main square where there are lots of restaurants and bars, definitely would stay there again.

Date of stay: November 2019
Trip type: Travelled as a couple
3  Thank joshgW6099BP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Escape54527412755, Manager at Best Western Plus Krakow Old Town, responded to this reviewResponded 19 November 2019

Dear Guest,
What a great review! Thank you very much for choosing our hotel and it was a pleasure to have you in our hotel. We are happy that we have met your expectations and we are already waiting for your next visit!

All the best
Iwona Sulikowska
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2019

Enjoyed our stay. Positioned on a park with easy safe walk into the old town or to the river. Really enjoyed our stay in Krakow. Plenty if restaurants within walking distance. Hotel good and welcoming with a good buffet breakfast.

Date of stay: December 2018
2  Thank knocklofty
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Escape54527412755, Manager at Best Western Plus Krakow Old Town, responded to this reviewResponded 12 November 2019

Dear Guest,

Thank you very much for staying with us and for your very positive review. We are so happy that you enjoyed your stay with us. Looking forward to welcoming you back in the near future.

All the best
Iwona Sulikowska
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2019

to say the rooms are small would be the right response had to upgrade to a little larger room the first day the location is perfect and very close to main square a park is across the street. dinner was the cheapest i have ever seen a 4 course meal with a drink for two is under 30 dollars! we visited the salt mine and you should too bring your walking shoes it takes 500 stairs to get to the bottom they do bring you up in a small lift. getting to krakow from prague is a little daunting tried for flights but you have to fly to amsterdam then warsaw then krakow we took a first class on a train for 7 hours very relaxing with club car drinks and dinner

Room tip: reserve the largest room they have breakfast is free and excellent
Date of stay: October 2019
    • Location
    • Sleep Quality
    • Service
2  Thank grandpalouisn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Escape54527412755, Manager at Best Western Plus Krakow Old Town, responded to this reviewResponded 12 November 2019

Dear Guest,

Thank you very much for staying with us and we are so happy that you enjoyed your stay with us.
We are so lucky to have a property in the heart of Krakow and we are glad that you found our location very convenient.
We hope to see you again very soon!
All the best
Iwona Sulikowska
Hotel Manager

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Reviewed 5 November 2019 via mobile

The hotel was located just across the street from the old turn walls and very convenient. The breakfast was a great way to start the day with a larger variety of hot and cold foods. The bathroom was good sized, and amenities nice although the shower was a step up. The room itself was bright, had a comfortable bed, places to sit, a desk and ample storage. Unfortunately a small table always seemed to be in the way with no place what to put it. The elevator did not service the floors, you had to either go a floor up and walk a short staircase down or down and walk up. I would stay there again.

Date of stay: October 2019
Trip type: Travelled as a couple
2  Thank Travelizgood
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Escape54527412755, Manager at Best Western Plus Krakow Old Town, responded to this reviewResponded 6 November 2019

Dear Guest,

I truly appreciate your very positive feedback about our hotel. We are happy to hear that you enjoyed your stay with us.
We are looking forward to having you again with us in the near future.
Thank you and take care!
All the best
Iwona Sulikowska
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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