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“Lovely hotel”
Review of Rezydent Hotel

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Rezydent Hotel
Ranked #65 of 265 Hotels in Krakow
Certificate of Excellence
Reviewed 30 December 2013 via mobile

Stayed here for three nights with family between Christmas and New year. Was a fantastic location for the square so we could see the Christmas market. The only two things I feel let it down was there was no tea making facilities and the water we had on the first day was all we got. When asked a reception if we could buy some, we were told there was a shop 20 metres away. Would stay here again though it was lovely and enjoyed my stay.

Stayed: December 2013, travelled with family
1  Thank brina82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rezydent9, Manager at Rezydent Hotel, responded to this reviewResponded 7 January 2014

Dear Sir/Madam,

First of all thank you for your stay and opinion after it. It is extreamly important to us to find out what are your feelings about staying with us and what we can change to improve our bussines.
About coffe/tea facillites - I belive that for some of our Guest will be a big adventage if we hve got tchem but this is not required for 3 star hotels. The mineral water is in the room only on the day of arrival but always if you wish more please asked at the reception desk (they made a mistake answering you that way and I deal this case with them) or just leave a short note on the desk for Housekeeping Staff.

Hope to see you in nearest future.

Best regards
Joanna Grzesiak
Rezydent*** hotel Manager

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487 - 493 of 1,013 reviews

Reviewed 20 December 2013

Great hotel, 30 second walk to the old town. Was in the annexe building on the 3rd floor which has no lift, didnt bother us as the rooms were lovely. great location 2nd stay here would go back again tomorrow, enjoy krakow its beautiful and very cheap.

  • Stayed: December 2013, travelled with friends
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1  Thank valleyLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rezydent9, Manager at Rezydent Hotel, responded to this reviewResponded 23 December 2013

Dear Sir/Madam,

First of all thank you for nice opinion about your stay at Rezydent hotel. It is a pleasure to know that our Guest enjoyed their stay and they return to us during next visit in Kraków.

Have a nice stay again and all the best for Christmas and coming New Year.

Regards
Joanna Grzesiak
Rezydent*** hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2013

Booked this hotel as the price was great value. Excellent location right by the main square for the Christmas market and short walk to the castle and other central locations. The room was spacious nice size bathroom and was lovely and warm. No complaints with the continental breakfast for the room price I thought it was good value and staff were polite and courteous. Reception staff were also polite and efficient and had no problems. Booked trips to salt mine and aushwitz locally which worked out cheaper than booking on line. Found krakow very good value eating in some good quality restaurants for a lot less than UK.

Room Tip: Would advise to change currency in Poland as much better rate than uk but still shop around as rates...
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  • Stayed: December 2013, travelled as a couple
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1  Thank Rob R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rezydent9, Manager at Rezydent Hotel, responded to this reviewResponded 23 December 2013

Dear Sir/Madam,

Thank youi for your stay and we are glad that you enjoyed staying with us. Each Guest opinion is important to us as only this way we can improve our business.

We wish all the best for Christmas time and happy New Year.

Regards
Joanna Grzesiak
Rezydent*** hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2013

Great location, just a few steps away from the square, shops, restaurants etc. We were in the building two doors down from reception, second floor was a bit of a climb for the more mature guest but the room was spacious,very clean and had a very unusual but beautiful ceiling.
Some people have commented that the breakfast was poor but we enjoyed the 3 breakfasts we had in the restaurant. There was enough variety and we were happy with the quality of the food and the coffee.
In the main, the staff were helpful and friendly, the girl on the desk had a friendlier presentation than the men but they too were coureous. We have no complaints in that respect, in fact we do not really have any complaints at all, we enjoyed our stay very much, good price and I would stay there again. The only tiny disappointment was the lack of English speaking TV - and I accept we are in a foreign country but after long days walking for miles it would have been nice to relax with an English speaking film which we would have been happy to purchase if it had been available. However, it did not prevent us having a very good trip and an enjoyable stay at this hotel.

  • Stayed: December 2013, travelled with friends
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1  Thank tembo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rezydent9, Manager at Rezydent Hotel, responded to this reviewResponded 23 December 2013

Dear Sir/Madam,

Thank you for your stay and I ma glad that both Staff and hotel services fulfilled you expectations. It is exreamly important to us to get a feedback from our Guest. About tv channels - during December we made some renovation works and changing the main headend in order to get a better quality of satelitle programs, this may cause problems with foreign chanels. All is done so our Guest should not have any problems.

We invite again and all the best for Christmas and New Year.

Best regards
Joanna Grzesiak
Rezydent*** hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2013

We stayed here with an easyjet break which was superb value.As mentioned in other reviews the location Is superb,we did a lot of walking and it makes a great central base. The room was big,but a little too warm,we had to open all the windows to cool down,our view was a wall,but that didn't bother us.
Breakfast was ok,But nothing to rave about. Reception staff were superb and really helpful.
Top tip is to use the tram from the airport,very easy and cheap,and only a 10min walk from the hotel to the station.

Stayed: September 2013, travelled as a couple
Thank chrisgtx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rezydent9, Manager at Rezydent Hotel, responded to this reviewResponded 23 December 2013

Dear Sir/Madam,

Thank you for your stay and nice opinion left after it. It is nice to read that our Guest enjoyed their stay. Please remember that each heater is the room is controlled manually and you can twist it for lower level if you wish, that temperaturę in the room was suitable for you.

We invite again and best regards
Joanna Grzesiak
Rezydent*** hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2013

2nd visit to the Rezydent for the Christmas Markets and my husbands birthday; location cannot be any better - you are only steps away. We booked two rooms - varied hugely in size which was disappointing but the rooms were spotless with modern bathrooms - 2 bottles of water were provided which was welcome after nights out on the Polish Vodka! A welcome addition would be tea & coffee facilities. Breakfast is served in the restaurant a few doors down and was adequate although more choice of cereals - museli would be great and fresh fruit to have with yoghurt would be a bonus but as stated was acceptable. Reception staff were very helpful and stored our luggage on check out day. We booked our transfers and trips via Karakow Trips Thomas was superb offering lots of information including a little vodka shop where you choose your bottle and they fill the flavour of choice and offer testing - what a find! For reference the hotel is split up over various buildings and only rooms in the main one have lift access. Take GBP and change currency here as you get more for your money.Would we return - yes purely for location and value for money - Krakow is such a charming city and prices are excellent.

  • Stayed: December 2013, travelled as a couple
    • Value
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Thank madaboutarmani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rezydent9, Manager at Rezydent Hotel, responded to this reviewResponded 23 December 2013

Dear Sir/Madam,

Thank you for your stay and review. I am glad that you enoyed staying with us and enjoyed Christmas Market on the Main Market Squere as it is worth seeing. About the room size - as we are old tenement the rooms are different size - even if you booked the same kind of rooms you can get two different size rooms. Of course the differences are not so big in the same type of room but the are. All rooms are renovated and have new bathrooms.

We invite again and best regards
Joanna Grzesiak
Rezydent*** hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2013 via mobile

Booked this hotel as we were visiting krakow for a few days for the Christmas markets and wanted a hotel nearby. This couldn't have been much closer. I could see the markets from our room window. The room was spacious with 2 large beds pushed together as one. One pillow was provided and the beds were comfy. The bathroom was spotless. Plenty towels provided and hair and body wash by the sink and in the shower. Bottled water was also provided in the room. As we were at the front you do get noise from the street but this is to be expected due to location. I believe it is quieter at the back. For breakfast you go outside to a little restaurant. They have cereals, bread, sausage,egg and salad on offer and it is buffet style. There is also coffee, tea and a selection of juices. This was our first trip to krakow and will definitely be going back. We will also be staying here again. Walking distance to the castle, large shopping centre, and the markets and not far from the salt mines and other attractions.

  • Stayed: December 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
1  Thank lil056
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rezydent9, Manager at Rezydent Hotel, responded to this reviewResponded 5 December 2013

Dear Sr/Madam,

Thank you for your stay and nice review left after it. It is ncie to read that hotel Staff and services made your trip more enjoyable and you will recommend our services to the others.
The Chrismast Market is a event in Kraków which is worth to see so we invite again.

Best regards
Joanna Grzesiak
Rezydent*** hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rezydent Hotel

Address: ul. Grodzka 9, Krakow 31-006, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#65 Romantic Hotel in Krakow
Price Range: £40 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Rezydent Hotel 3*
Number of rooms: 59
Official Description (provided by the hotel):
Hotel Rezydent guarantees the best location in the very heart of Main Market Square, welcomes our Guests with cameral atmosphere and professional services. Our hotel provides leaisure and business comfort for families with children, Guests staying in Krakow for a longer period and disabled.Our friendly and professional staff will make your stay in Hotel Rezydent most exceptional.Interiors where many of the original architecture details have been retained...All rooms are fitted in tv, radio alarm clock, telephone, safe and bathroom (with shower and hairdryer). All rooms are after the general renovation. Some of them is located in the main bulding with lift access. In all rooms smoking is not allowed.The Lux/Family rooms are prepared for family stays.Comfortable rooms in the very heart of the Old Town... Here drowses spirit of the history and an atmosphere of the royal city of Krakow... ... more   less 
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Also Known As:
Rezydent Krakow
Rezydent Hotel Krakow

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