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“Almost perfect”
Review of Hotel Wentzl

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Hotel Wentzl
Ranked #11 of 259 Hotels in Krakow
Certificate of Excellence
Ireland
Level Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Almost perfect”
Reviewed 25 April 2013

Our room (41) was incredibly stylish and comfortable, and of course had that fabulous view of the Old Town Square from it's little balcony ...............you really felt that you were in the middle of all the action and yet with the windows closed no noise could be heard!

When a place is as good as this you really want it to be perfect, but there were some annoying things that prevent that perfect score, for example...
*The curtains were not sufficiently heavy to block out the light, the room was bright before 6am and this was in March.
*There were no drawers to tidy away your bits and pieces.
*There was no milk or creamer to go with that brilliant Nepresso machine; also any pods or sachets used were not replaced.
*There was no shampoo in our bathroom the 1st night; however, it did appear when we asked for it.
*The mattress was quite thin.....certainly not as luxurious or comfortable as the standard of the rest of the room would lead you to expect. There was also a nasty cheap looking throw on the bed which didn't match the rest of the decor.
* The corridor and landing on the 4th floor was almost pitch dark at night; you had to practically grope your way towards the lifts! During the day you could see some very fancy light fittings but they didn't seem to be working, or we didn't know how to activate them.

Despite these negative comments, I would still highly recommend this hotel; the pluses of the perfect location, the comfort and style far outweigh any negatives. Also, in correspondence with reception before our stay, they were very helpful in giving us exactly the room we wanted even though we booked with another provider.

Overall, I would like to give a score of 4.5 but unfortunately T A doesn't allow half marks.

Room Tip: Look at the hotel's own website to see photos of each individual room. Rooms ending in 1 or 5 a...
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank HoppyCork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PawelMusial, Manager at Hotel Wentzl, responded to this review, 26 April 2013
Dear Guest

Thank You very much for comments.

Regarding some cons You have pointed:
- In our rooms we have pillows 27"x31" and 16"x16"size, but also standard size 20"x26" available on request.
- As restaurant is a separate company unfortunately, we can not accept restaurants bills at hotel reception desk.

Hope to see you again

Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (315)
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English first
Miami, Florida
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 24 April 2013

I stayed at the hotel for one night only while traveling for business.

Pros:
- great location
- very nice rooms, but each of them is different, so choose online first
- great service
- good buffet breakfast

Cons:
- no pillow menu, the only available pillows are huge or smaller than your head
- no option for larger blankets, no matter what's the size of your bed
- you cannot put anything on the room since they have a new restaurant, which can be a little annoying
- it can be loud

Room Tip: The rooms can be a bit loud as it's right by the main square. I was told that rooms on the secon...
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  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aj005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loughborough, United Kingdom
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 12 April 2013

The location of this hotel is simply superb. We spent four nights there overlooking the square and had an amazing time. The staff are so polite and helpful, and their English is excellent. The dining room is gorgeous and beautiful with luxurious decor which transforms you back in time. I noticed that there weren't young children there and I would say that this is a sophisticated hotel, however I'm sure that they would accommodate if required. We also ate dinner there and the food was exquisite, and much cheaper than English prices. First rate!

Room Tip: If you have a room overlooking the square you may have to sacrifice noise for fresh air. I loved th...
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clare M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 April 2013 via mobile

Situated in a perfect location opposite the main square the wentzls first impressions are good on the outside inside however its fantastic all of the receptionists speak amazing English and are very polite and talkactive and the manager is a very nice man being a football fan I wanted to watch a local football match not knowing tickets for the team Wisla Krakow were very hard to get. I asked the manager what it was like and could I just buy a ticket on the gate he said no but said he knew someone at the club and he managed to get me a pair of tickets! The breakfast is astonishing as is the room its served in. The rooms are clean and TV contains some English channels. I would highly recommend this excellent hotel to anyone wishing to stay in Krakow.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joemo06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albany, New York
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 April 2013

Theres nothing here thats not perfect,the in house restaurants food,the hotel staff,the room and hotel design. It is simply gorgous! This is what all hotels reach for but seldom achieve. In Krakow its the place to stay.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cawessot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelmsford, United Kingdom
1 review
Reviewed 7 April 2013

I've just returned from a 2 night stay at the Wentzl and cannot praise it enough. The photos show the beauty and terrific location of the hotel but they don't show the attentiveness and politeness of the staff. Every member of staff we met was extremely helpful and courteous, even to the extent of standing whenever we entered Reception. I highly recommend Hotel Wentzl as I can't imagine a better to play to stay when in Krakow.

Room Tip: Any room in this hotel would be fine. Our room faced the square and we weren't disturbed by noi...
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  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 510Laura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
92 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 4 April 2013 via mobile

A perfect stay from start to finish! The service was wonderful. Our room (25) was stunning. Very large with a sitting area and gorgeously decorated. The location can't be beat. Te breakfast was a bit overpriced but still good. Free fast internet in your room and the lobby. If I ever return to Krakow I would stay here for sure. It is worth ever penny!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jwbasnit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Wentzl

Property: Hotel Wentzl
Address: ul. Rynek Glowny 19, Krakow 31-008, Poland
Phone Number:
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Family Hotel in Krakow
#7 Romantic Hotel in Krakow
#8 Luxury Hotel in Krakow
#12 Business Hotel in Krakow
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Wentzl 4*
Number of rooms: 18
Reservation Options:
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Also Known As:
Wentzl Krakow
Wentzl Hotel Krakow

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