We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic hotel”
Review of Hotel Wentzl

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hotel Wentzl
Ranked #11 of 259 Hotels in Krakow
Certificate of Excellence
Belfast, United Kingdom
Level Contributor
83 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Fantastic hotel”
Reviewed 4 February 2014

I was really pleased with this place, the staff where very friendly, polite and helpful. The hotel itself is spotless and the room we had was perfect. The rooms are a good size had it had a really comfy bed. We where also lucky enough to get a great view of the main square and the cloth hall. There was also a twice daily room service so you always had plenty of tea and coffee and they turned you bed down in the evening. We got breakfast too, and it was very good - a superb mix of meats, fish, cheeses, breads, pates and hot stuff like bacon and eggs, scrambled eggs etc. Would happily stay here again.

Room Tip: Rooms over looking the main square have great views, but the main square can get noisy at the weeken...
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Baronation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,063 reviews from our community

Traveller rating
    848
    178
    30
    3
    4
See reviews for
137
628
56
53
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (315)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Cairo, Egypt
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 31 January 2014

The location of the hotel is exquisite. Yet, and I don't think I'm a particularly picky person, I didn't find it living up to some of the other ratings. I was on the second floor with a great view but the room was quiet small unlike what some of the other reviewers mention. There was a weird, loud noise coming from the bathroom frequently from the night. They had two pillow sizes, too large and too small and no other options available. The staff - didn't really seem to care that much. I asked for artificial sweetner for my coffee for breakfast and the answer was 'we don't have it' so I went back to my room to get some. When I asked for a 1230 checkout I was told this was not possible but this was midweek in January with low occupancy, they didn't really seem to care or want to help. I might stay there again if I could bring my own pillows and if I could get a nicer room. I did love the location. But it really could have been better if the hotel management tried just a bit harder.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank drpsb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PawelMusial, Kierownik at Hotel Wentzl, responded to this review, 12 February 2014
Thank you for your comment. We are really sorry that you did not fully
enjoy the stay with us. Because your feelings are important to us I let
myself to explain couple of things.

In our hotel we have 2 room categories: standard and delux. Standard
rooms are 17square meters, delux rooms are 24 to 38 square meters. Probably
your reservation was made for standard (smaller )room.
Regarding the pillows we have available on request also U.S. standard
size pillows 20"x26".
I am sorry for the incident at breakfast. It was probably
misunderstanding ( waitress fault ) because artificial sweetener is
available in the restaurant.
Our check out time is at 12.00 but we agree for late check out when we have
no reservation for the room.
If you come to Cracow again please consider to check Hotel Wentzl again.
You can choose the room you like the best , viewing our room gallery , we
will prepare medium pillows for you. I am sure that you will not be
disappointed again.

Kind regards
Pawel Musial
Hotel Wentzl manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
40 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 20 January 2014

The location is simply outstanding! Our room on one of the top floors had picturesque view of the beautiful main market and old town square. You have no need to worry about loud noises keeping you up at night, as Krakow is a peaceful and charming town! The room itself is nicely furnished, modern, clean and comfortable. Hotel staff were very friendly and always willing to give tips and advice about restaurants and sight seeing. If you like historic boutique hotels - then you will not find a better place,

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Roshy10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 January 2014

We've stayed for 3 nights. The room was clean and nicely decorated, overlooking the main square and the cathedral. The staff was very helpful. We were offered assistance with parking our car within walking distance. I can't say anything about breakfast as we haven't taken it in the hotel. If we come again, we'll definately stay here again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Dansi127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 15 January 2014

The location is simply outstanding, right on the picturesque main market square in the old city, with hundreds of restaurants, scenic places to visit, and shops within a few minutes walk.
All the rooms have views of the square, we were in a double lux/twin lux, which had a huge super king sized bed and a rollaway bed for our daughter, still with room for a desk but it was just a bit tight. The hotel website unusually shows all the rooms, with pictures of the interior and the room sizes. Rooms in this category are 24- 33m2, ours was number 34 at 24m2. Check out the rooms and pick the decor and size that suits your preference, remember to press the "translate" option when you go to the hotel website to see it in English.
Rooms have large cupboards with just a few shelves, no chest of drawers, but have an electronic safe, ironing board, large heated towel rail in the bathroom, flat screen TV, and a stocked mini-bar as well as a Nespresso coffee machine with pods replaced daily or more frequently as required.
The reception staff are really friendly and go out of their way to help in any way they can.
A real plus is that WI-FI is FREE for unlimited devices and very fast, around 8-10,000 Mbps.
The Slodki Wentzl just 2 doors away offers fantastic deserts, try their lemon sherbet ice-cream !!!
So, what are the negatives ?
a) the breakfasts are a very limited buffet plus choice of eggs and completely uninspiring overall. When asked for bacon & eggs I got fried eggs with the bacon mixed in with it, which I had never come a cross before ( tasted awful), order of poached eggs arrived fried, order of soft boiled eggs was over cooked. My daughter was begging us to take her out for breakfast elsewhere.
b) the bedding is sub standard, cheap linen, well used and piled, for some weird reason we got two single duvets instead of a double, we also had this in Riga, Latvia so maybe it's an Eastern European thing, but the duvets themselves felt like heavy blankets.
c) the aircon remote never worked properly, couldn't turn it on, somehow they did this for me but we couldn't get it to turn it on/off so had to leave it on all the time, couldn't manage the temperature of the room, very annoying.
d) bathroom was very small, single basin, small glass shelf above so with 3 people had to leave moist of our toiletries stacked on the bathroom floor, shower only which was ok but the shower head kept sliding down the pole.
e) I like a very thin feather pillow, and they only had very thick synthetic pillows so I had to go buy a feather pillow from Zara Home store at the Galleria shopping centre ( very large centre only 10 min walk away)- I do think they should keep some alternative choices of pillows and put a double duvet on a double bed.
I would definitely go back, but would choose a different room, and would have our breakfasts at one of the many adjacent restaurants.
For the iPad users out there here's a tip- the only place you can buy pre-paid SIM cards for Internet is the Galleria za shopping centre, go to the "i" shop downstairs that sells Apple computers & devices and buy a 1Gb starter nano-SIM for 15 Zloty (approx 3.5 Euro). One of the kiosks in the centre if the corridor also sells these. NB- only the Plus network sells nano- sized sim's, yep Im not kidding, Orange & T Mobile do NOT. It's a bit of a mission and very old fashioned but you need to go to the Plus shop on the same floor and buy a top-up voucher code, but the only way you can use it is to put the sim in your iPhone then you can top-up on line to 5.5Gb data for another 25 Zloty by texting the code you bought, you can't top up from your iPad, it needs to be done on a phone because they send you back a text with a code to confirm. Here's another tip, when the sim is in your phone, go to the website mentioned in the English guide that came with the sim, and with a bit of effort you can "activate" LTE ie: 4G super fast speeds, I got 25 Mbps downloads. By the way, the same English guide says you can top up using Facebook and via the Internet but that's all completely untrue. There is no gym, sauna or steam room.

Room Tip: Use the hotel website, they show the interiors and give the sizes for all the rooms, they do vary qu...
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank richard_s_NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Snaith
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 January 2014

Had a 5 night stay at the Hotel Wentzl which is in the main square of Krakow.
The location is perfect with most of the cities sights being just a few minutes walk away.
The hotel room which had views of the Christmas market was very comfortable and warm. Decor was nice and considering the position of the hotel not too noisy.
The staff at the hotel were very friendly and welcoming.
Definitely recommended.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wirral
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 January 2014

This lovely hotel is right on the Mediaeval square in the heart of Krakow. Stayed in December 2013 for 4 days. Perfect for the "Cloth Hall" full of shops selling amber jewellery and a multitude of other items from fur hats to lace to hand-carved chess sets. All the finer shops of Krakow are in the roads radiating from the square. Christmas Market stalls were right outside, on the square with smoked sausages and mulled wine to keep you going and stave off the cold while you browse.
The reception staff speak excellent english and are pleasant and helpful. The rooms are lovely and are serviced twice daily and very nicely appointed with a full sized fridge and "Nespresso" coffee machine/tea making facilities if needed. Loads of restaurants around covering every pocket.
A ride in the horse-drawn carriage is a nice way of visiting the Castle with a stroll back (via the shops, perhaps?) .

Room Tip: We had a top-floor room which had a small balcony overlooking the square which was perfect for us. I...
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YourBard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Krakow hotels
Stare Miasto
Betmanowska Main Square Residence
Kazimierz
Queen Boutique Hotel
Queen Boutique Hotel
#5 of 259 in Krakow
1,697 reviews
Venetian House Aparthotel
#16 of 259 in Krakow
909 reviews
Show Prices
Show Prices
Show Prices
Stare Miasto
Radisson Blu Hotel Krakow
Kleparz
Mercure Krakow Stare Miasto
Stare Miasto
Hotel Grodek
Hotel Grodek
#10 of 259 in Krakow
659 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Wentzl? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Wentzl

Property: Hotel Wentzl
Address: ul. Rynek Glowny 19, Krakow 31-008, Poland
Phone Number:
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Family Hotel in Krakow
#7 Romantic Hotel in Krakow
#8 Luxury Hotel in Krakow
#12 Business Hotel in Krakow
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Wentzl 4*
Number of rooms: 18
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Hotel.de, Priceline, Travel Republic (UK), Ebookers, TripOnline SA, HRS, HotelQuickly, getaroom.com, Evoline ltd and Cancelon so you can book your Hotel Wentzl reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Wentzl Krakow
Wentzl Hotel Krakow

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing