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“Great hotel and wonderful location!”

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Holiday Inn Krakow City Center
Ranked #35 of 261 Hotels in Krakow
Certificate of Excellence
Reviewed 7 February 2014 via mobile

Stayed in Holiday Inn for 5days and 4nights with my boyfriend! The location is wonderful, only a 5minute walk from the main town square and is close to all the famous locations! Location is a definite yes for this hotel! The room is very clean, warm and well equipped! Towels are always changed each day, bed made and room cleaned! Room is equipped with a hairdryer and kettle, tea and has a mini fridge which incurs a cost if drinking from the minibar but is very handy! The hotel has room service up till 12am also! Very reasonable price and staff are lovely! Also room comes with complimentary wifi! Cannot fault this hotel! Loved it and the staff are great! If you are looking for a handy and safe location this is definitely the one!

  • Stayed: February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Louby88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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716 - 722 of 1,561 reviews

Reviewed 30 January 2014

Location:
Short walk from town square.

Getting to Hotel from Airport:
Pre-booked car cost 75 PLN took 40 minutes in snowy weather.

Check-In:
Short wait at reception.
Upgraded to a business/apartment room.

Room:
420.
Non-smoking.
Smelled very clean.
Large sized. Lots of room to move around.
Short distance from elevators.
High quality furnishings.

Internet in Room:
Wireless.
Used the extra high-speed internet.
Fast and reliable.
Included in room rate.

Safe:
Yes.
Barely large enough to fit laptop.

Room Service:
Had to wait to get through one time but otherwise very efficient at taking order.
Food delivered within 20 minutes.
Accurate to order.
Good serving size.
Okay taste.
Reasonably priced.

Elevators:
One each side of hotel. Fast.

Desk:
Large desk.
Desk lamp.
Power sockets at desk height.
Copier/Printer on desk.

Desk Chair:
Not adjustable but comfortable for working.

Iron:
No.

Trouser Press:
No.

Robe:
No.

Slippers:
No.

Umbrella:
No.

Tea and Coffee in room:
Complimentary coffee and tea.

Complimentary Drinking Water:
One bottle sparkling and one still daily.

Fridge:
No but some room in mini-bars.

Turn Down Service:
Not sure.

Room Lighting:
Good.
No ceiling lights.
Bedside lamps.

Closet, Drawer and Cabinet Space:
Two cabinets with shelf space.
Medium sized closet.

Phones:
No phone on desk.
Phone bedside.

Couch:
No couch.
Two chairs around small table.

TV:
Medium-sized LCD on cabinet.
English channels – CNN, BBC, Bloomberg, TCM.

Windows:
Windows on side and door with small glass door to balcony.
Curtains very effective at blocking sunlight.

Balcony:
Small.

View from Room:
Hotel forecourt.
Area buildings.
Street.

Bathroom:
Large.
Combined shower and bathtub.
No bidet.
Good lighting.
Several amenities.
Water pressure strong.
Hot water always available.
Heated mirror.
No magnifying mirror.
Shaver outlet.

Morning Newspaper at Door:
No.

Gym:
Yes.
Did not use.

Pool:
No.

Steam Room:
Did not see one.

Sauna:
Did not see one.

Noise Level in Room:
Occasional faint noise from street but generally very quiet.

Bed:
One king bed.
Firm mattress.
Bedside lamps.
Very comfortable.
Very clean.

Room Cleanliness:
Very clean.

Air Conditioning/Heating:
Very effective heating.

Alarm Clock and Wakeup:
TV wake up system very reliable.

Laundry Service:
Laundry returned on time.
No issues.
Slightly pricey.

Microwave Oven:
No.

Breakfast:
Lots of choices at breakfast buffet.
Included in room rate.

Restaurant:
Did not use.

Parking:
Did not use.

Staff:
Polite.
Helpful.

Check Out:
Fairly fast.
Reception ordered taxi which was there in 5 minutes.

Room Tip: High floor apartment rooms are very spacious with good view.
See more room tips
  • Stayed: January 2014, travelled on business
    • Value
    • Location
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3  Thank ymff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2014

We just finished hosting a huge event in Krakow which included flying in 200 members of parliament from around the world to commemorate the Holocaust remembrance day.
In the days leading to the event we stayed in the Holiday inn and made it our headquarters. During this time we made quite a few unusual requests and required assistance in ways other hotels would not consider taking the trouble.

What we learned about the holiday inn and it's amazing owner Yossi is that is no request too big and no task to difficult for the staff of the hotel.

Yossi, thank you for your incredible assistance, we could not have done this without you!

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank FromTheDepths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2014 via mobile

Myself husband, toddler and family all stayed at this hotel, it was the first time we have visited Poland.
I emailed the hotel to request all three rooms to be close together and requested a put up bed for my daughter, I got a prompt reply from staff member Joanna klimas from reception who also advised me on trips and taxi transfers from the hotel.
On arrival to krakow we got a airport taxi which was about £16, we arrived at the hotel greeted by helpful staff, all our rooms were together with a free upgrade to business room and a bottle of champagne to help celebrate my husband and sisters birthday which I was delighted with.
The hotel is centrally located the rooms were furnished lovely and all the staff very helpful.

I would highly recommend escape2poland for the tours we did the salt mine and Auschwitz the tour guide was so passionate and even with a toddler in toe we still managed to do the tours.

Krakow is a beautiful city with many lovely bars restaurants and churches to visit

We also did a city tour in a golf buggy and tour guide happily waited outside schlinders factory whilst we went to the museum.

Highly recommended and will hopefully return

Stayed: January 2014
3  Thank pugsy09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2014

The hotel is situated bang on in the city centre and looks grand and very clean. The service was great and the staff was incredibly helpful. I and my husband stayed in Holiday Inn for 5 nights with breakfasts included. Breakfast was nice, vast choice but nothing special. For such a hefty price tag ($20/£12 per person) you can find a better breakfast in town to be honest.
We stayed in one of the rooms in the old part of the hotel. The room is clean but needs a bit of TLC and could do with some refurbishment. Even though we stayed in the end of December and beginning of January with the temperature outside close to zero the room was very hot. The aircon system wasn't helping and in fact making the problem worse. We asked the reception to do something about it and they told us to keep the window open overnight. Even though there's a tramline nearby and it was very noisy.
The bed was very soft. So soft in fact it was hard to get a good night sleep. The fan in the bathroom barely works and with the room being so tiny the odours lingered in the room for hours. We stayed in Novotel Krakow on our previous visit and enjoyed it much more than Holiday Inn.
All in all if you are after a great location go for it but I would never give Holiday Inn five stars it claims to be.

Room Tip: Ask for a room in the new part of the hotel
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  • Stayed: December 2013, travelled as a couple
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Thank Kate P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Krakow City Center, responded to this reviewResponded 11 February 2014

Dear Kate P,

Thank you for taking the time to express your thoughts and concerns. We are so pleased you liked the convenient location of our hotel in the area and found our staff to be helpful. Please allow us to apologize for the shortfalls you have experienced with the room accommodations you had. It is regrettable that we fell below your expectations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,

Anthony M
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2014

From first arrival to check out the hotel & staff were fantastic. As an IHG points member & regular of holiday inns all over the U.K. & Europe the service here is probably the best I have experienced. Our room was excellent - upgraded on arrival - and the service and food were of a very high standard. Thank you very much for a warm, relaxed and enjoyable stay in the hotel and a great city

Room Tip: Get a room at the front - balconies are small but a real treat.
See more room tips
  • Stayed: January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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1  Thank Andy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yossi321, Manager at Holiday Inn Krakow City Center, responded to this reviewResponded 22 January 2014

Dear Andy H,

Thank you for your great review of our hotel, the opinions like yours make our day!
We look forward to hosting you again as our guest in the near future.

Regards,

Maciej Kaczmarczyk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2014

This hotel has the ability to make you feel really welcome. The staff are both efficient and warm. The hotel could not be better located in the centre of this beautiful city. I look forward to my next visit.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Peter E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Krakow City Center

Address: Wielopole 4, Krakow 31-072, Poland
Phone Number:
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Business Hotel in Krakow
#20 Luxury Hotel in Krakow
#28 Family Hotel in Krakow
#34 Romantic Hotel in Krakow
Price Range: £69 - £174 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Holiday Inn Krakow City Center 5*
Number of rooms: 236
Official Description (provided by the hotel):
Holiday Inn Kraków City Centre hotel is conveniently located in the heart of Kraków's Old City, only minutes away from the main Market Square, Kazimierz Jewish Quarter, Wawel Castle, the central train station and bus terminal, and Kraków's biggest shopping centers. ... more   less 
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Also Known As:
Holiday Inn Krakow City Hotel Krakow
Krakow Holiday Inn

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