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Novotel Krakow Centrum
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Reviews (1,915)
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All reviewsriviera travelwawel castleold townswimming poolexecutive roomoverlooking the riverthe main squarenice hotelcity centrebusiness tripbusy roadgood sizeminute walktram stoplong weekendmini barroom was large
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Reviewed 16 July 2014

Stayed 3 nights in this hotel and enjoyed every minute. Very clean and comfortable superior room with lovely view of Wawel Castle. All staff were welcoming, friendly and helpful. Restaurant very good and reasonably priced and so were drinks in the bar. Krakow is well worth a visit with lots to see. Go to St Mary's Bascilica in the Market Square on the hour and see the trumpeter appear at the topmost window. Free walking tours around the Old Town and Jewish Quarter well worth your time.

Room Tip: Get a castle and river view. Tram noise not a problem to us . Stayed in room 423
  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank lynn s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agnieszka W, Deputy Manager at Novotel Krakow Centrum, responded to this reviewResponded 28 July 2014

Dear Guest,

Thank you for choosing Novotel Kraków Centrum for your stay in beautiful city of Krakow and for sharing your experience on TripAdvisor.
With pleasure I will share your charming feedback with our Team. We are proud to read we met your expectations being at your service from check-in till check-out.

Thank you for your confidence in Novotel Krakow Centrum. We would be happy to welcome you again in the future.

Kind Regards,

Agnieszka Wranka
Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

I stayed here for 3 nights. It is a very nice and well-appointed hotel. The room was an excellent size with all facilities e.g. safe and hair dryer. Situated a 15 min walk into the main square an 10mins to the Wawel Castle. Breakfast was from a superb selection!
Tried the new (opened in June 2014) restaurant called NOVO Square (No Vo 2). the food I tried was well prepared - rye soup (local dish) and grilled salmon, followed by a trio of creme brulee.Only disappointing thing was there was no Polish wine, although the NEW menu advertised it!! Not good for PR. Staff excellent and attentive. Good English.

Room Tip: Hotel is entirely "no smoking" - superb!
  • Stayed: July 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Wally B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014

Very relaxing and comfortable. A ten minute walk to the main square. Wawell Cathedral in close proximity just along the river. A good standard chain hotel with all the amenities you can expect.
The staff are really helpful. Would certainly use again.

  • Stayed: June 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Jesse J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agnieszka W, Deputy Manager at Novotel Krakow Centrum, responded to this reviewResponded 21 July 2014

Dear Guest,

It is a real pleasure to read your comment. I am very happy we have met your expectations. I will deffinately share your praising comment with the "helpful staff", it will serve as the greatest reward and motivation for in their operation activity.
We would be delighted to assist you in your future stay in Krakow and look forward to welcoming you again to Novotel Krakow Centrum.

Sincerely,
Agnieszka Wranka
Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

Think of Novotel. Make the room a little larger, add a swimming pool, sauna etc. Then put it on the banks of the river and within a 10min walk of the main city square. This is it. Handy for strolls along the river - we walked to Schindler's Factory (Schindler's List Film), and near the buzz without the noise. Add to this a great breakfast to get you going.

Room Tip: Like anywhere else the more you pay the better you get, but it seems to me that all the rooms are good.
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank chasmac_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agnieszka W, Deputy Manager at Novotel Krakow Centrum, responded to this reviewResponded 21 July 2014

Dear Guest,

Thank you so much for your praising comment.
It was very kind of yours to mention our location, close to Wawel Castle, Vistula Boulevards and within short walking distance to Main Market Square and Kaziemierz district.
I will your words to the entire team and specially to our FB department.
We would be very happy to welcome you again in the future for some more of pleasant moments.

Kind Regards,
Agnieszka Wranka
Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

Friend and I stayed at the Novotel Centrum in Krakow for three nights travelling with Riviera Travel. Hotel was spotlessly clean and our room at the front of the hotel had two double beds and a bath & shower. We were hardly disturbed by the trams. Breakfast was excellent once we had navigated our way round the buffet! All the staff were very pleasant. If you cross the zebra in front of the hotel and walk down to the river, it is a very pleasant walk into town. Thoroughly enjoyed our stay.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
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2  Thank EmmaNorthwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agnieszka W, Deputy Manager at Novotel Krakow Centrum, responded to this reviewResponded 17 July 2014

Dear Guest,


Thank you for your nice comment, regarding your stay at Novotel Krakow Centrum you have kindly posted. We always strive to provide the most enjoyable stay to our guests, and are always pleased to hear we have met their expectations.
We are delighted to assist you in your stay in Krakow and look forward to welcoming you again in the future to Novotel Krakow Centrum.

Sincerely,
Agnieszka Wranka
Deputy Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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