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“Decent hotel but not five star”

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Novotel Krakow Centrum
Ranked #44 of 267 Hotels in Krakow
Certificate of Excellence
Reviewed 10 August 2014

Our view was overlooking the river, which was a plus. The beds were OK and the bathroom small, but adequate. Breakfast was pretty average. Our main problem was that you can't walk to the Old Town or even to the grocery store, which is practically next door, without walking down many stairs, going under the bridge, and climbing up again. We thought we would be much closer to things, but the stairs make it difficult, especially in wet weather.

Stayed: August 2014, travelled with friends
Thank Crcb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agnieszka W, Deputy Manager at Novotel Krakow Centrum, responded to this reviewResponded 20 August 2014

Dear Guest,

Thank you for taking the time to add your observations about your stay at Novotel Krakow Centrum. We very much appreciate your comments. I have shared it with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.
For some more of pleasant moments we invite to see Krakow again.

We look forward to welcoming you back at Novotel.

Sincerely,

Agnieszka Wranka
Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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693 - 699 of 1,859 reviews

Reviewed 8 August 2014

I stayed at this hotel for three nights on a Riviera Travel holiday. This hotel is conveniently situated for the city centre, the castle and the river. In fact it is very pleasant to go for a walk by the river in the evening. When returning from the main square you have to go use an underpass to avoid crossing the main road but I (who was on my own) felt quite safe. Hotel is very clean and all the staff are very friendly. I had paid quite a lot as a single supplement for my room but was not disappointed. There was a large double bed, a sofa and the room was large and airy and had air conditioning. Each day a bottle of complimentary mineral water was left in the room and there were tea and coffee making facilities. The room had a safe and a minibar. Free WiFi available in the room but password was only valid for 48 hours so you had to ask reception for the new password.
Breakfast was a delicious buffet with everything labelled so that you knew what you were eating. I ate in the restaurant on two evenings and the food was delicious and good value. I also ordered a packed lunch one day which was good value. I will definitely stay at this hotel if I visit Krakow again.

Room Tip: A room looking towards the castle and river.
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  • Stayed: July 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Margaretchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2014

Like many of those before have noted, this Novotel is well located, being only a 10 minute walk to the Castle (via riverside and park) and a few more minutes to the old town.

I was checked in, and about to go to the room, when I remembered to ask about how quiet the room was (just flown long haul and needed a good sleep). Ah - it was a street front room, with a view, but they said (as I realised) that it would be noisy with trams rattling past from 5am, so they moved me to a room looking onto the internal courtyard. Good choice ... no view, but totally quiet.

The room was a pretty standard Novotel one - all the essentials and nothing extra which would add to the cost.

I did have to query the fact that they said I wouldn't earn any point for the stay, as I didn't pay for the reservation (it was done via a travel agent). It took a couple of discussions, with me showing that the TA used my cc, but the points were given and the conversations were entirely amiable and I wasn't perturbed by this at all.

In fact the staff were unfailingly friendly, helpful and an asset to the hotel..

I'd definitely stay here again.

Room Tip: Internal courtyard rooms very quiet; rooms on the front street subject to tram noise from very early...
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  • Stayed: July 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Thank Michael076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2014

This hotel is brilliantly located on the outskirts of Krakow, about a ten minute walk to the centre of Krakow along the river.
Rooms are clean and comfortable. Staff very friendly and helpful. Restaurant is good value and nice to eat in after a busy day sightseeing. The pool and fitness centre are also a welcome extra - a pity there is no outdoor seating area

Room Tip: Pick a room at the front of the hotel overlooking the river and views to castle. BUT the trams could...
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  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Datchet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agnieszka W, Deputy Manager at Novotel Krakow Centrum, responded to this reviewResponded 14 August 2014

Dear Guest,

It is a greatest reward to read a nice comment like yours.
Thank you for mentioning our location, close to Wawel Castle, Vistula Boulevards and within short walking distance to Main Market Square.
Thank you for your confidence in Novotel Krakow Centrum. We would be very happy to welcome you again in the future for some more of pleasant moments.

Kind Regards,

Agnieszka Wranka
Deputy Manager

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Reviewed 3 August 2014

Very well located Across the river and near old city center.

Quiet and relax restaurants around. Novotel Hotel
employees are very customer oriented from reception desk, restaurant and housekeeping. Speaking English and smiling !


We were with kid and attention count a lot ! I highly recommend it.

Krakow is an amazing city and must be seen.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Christophemiami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agnieszka W, Deputy Manager at Novotel Krakow Centrum, responded to this reviewResponded 4 August 2014

Dear Guest,

Thank you for choosing Novotel Kraków Centrum for your stay in beautiful city of Krakow and for sharing your experience on TripAdvisor.
With pleasure I will share your charming feedback with our Team.
We would be happy to welcome you again in the future.

Kind Regards,

Agnieszka Wranka
Deputy Manager

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Reviewed 31 July 2014

This hotel is of a very high standard and within walking distance of the central city Square. It is spotlessly clean, good food and very pleasant ambience. Although it is a chain it had individual features and the lobby and dining area particularly are very attractive.

Room Tip: I asked for a quiet room and certainly there was no disturbance. It overlooked a central well.
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  • Stayed: July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank cmwUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agnieszka W, Deputy Manager at Novotel Krakow Centrum, responded to this reviewResponded 4 August 2014

Dear Guest,

Thank you very much for your praising comment. It serves for the best reward for our daily efforts to meet our guest expectations. I am very happy the hotel locaation close to Wawel Castyle was to your liking and I will surely pass your lovely words to the entire team for them to be aware how efficiently they contribute to our guest’s satisfaction.
Thank you also for mentioning our lobby area which indeed was recently fully renovated.
We will be delighted to assist you in your stay in Krakow and look forward to welcoming you again in the future to Novotel Krakow Centrum.

Sincerely,

Agnieszka Wranka
Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

The hotel is well situated with a 10 min walk along the river to the old town as others have suggested try to get a room at the front overlooking the river, with good air conditioning and double glazing the noise of the trams didn't bother us at all. Unless you have breakfast already included in the price of your room it is cheaper to eat out, we paid £6 for two this morning for pancakes a pannini and two freshly squeezed orange juices. The price of breakfast at the hotel is £10 each. The pool sauna and fitness room is another plus after a full days walking around the city. Spacious rooms with comfy beds and well appointed bathrooms makes this a good choice for a city break.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank germaine62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agnieszka W, Deputy Manager at Novotel Krakow Centrum, responded to this reviewResponded 4 August 2014

Dear Guest,

It is a greatest reward to read a nice comment like yours.
Thank you for mentioning our location, close to Wawel Castle, Vistula Boulevards and within short walking distance to Main Market Square and Kaziemierz district.
Thank you for your kind recommendation and confidence in Novotel Krakow Centrum. We would be very happy to welcome you again in the future for some more of pleasant moments.

Kind Regards,

Agnieszka Wranka
Deputy Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Krakow Centrum

Address: ul. Gen. Tadeusza Kosciuszki 5, Krakow 30-105, Poland
Phone Number:
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Krakow
#17 Family Hotel in Krakow
#24 Luxury Hotel in Krakow
#31 Romantic Hotel in Krakow
Price Range: £53 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Krakow Centrum 4*
Number of rooms: 198
Official Description (provided by the hotel):
Right next to Wisla Boulevards, with a very convenient access to Wawel Castle, the Old Town and even Kazimierz – Old Jewish District. Spacious rooms where most of them have a great city view, modern conference facilities, refurbished restaurant, bar as well as recreational centre guarantee a hassle-free stay. We are in the heart of Krakow and therefore main railway station or the airport can be reached easily. ... more   less 
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Also Known As:
Novotel Krakow Centrum Hotel Krakow
Accor Krakow Centrum
Krakow Novotel

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