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“Extremely good staff. Friendly and efficient”

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Radisson Blu Hotel Krakow
Ranked #25 of 259 Hotels in Krakow
Certificate of Excellence
East of England
Level Contributor
163 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
“Extremely good staff. Friendly and efficient”
Reviewed 14 July 2011

We were staying at this hotel for a wedding party and it was excellent. Clean, spacious rooms; good public areas. Very good quality bed linen and toiletries - towels could have been bigger and fluffier for a 5* hotel. Beds comfortable and room very quiet with no road noise.

Breakfast was as you would expect in a good chain hotel. Bar food adequate but not good enough to tempt us to try the restaurant in the evening.

Position of the hotel was very good and within 5 minutes walk of the main square and castle. Free bikes for hire for hotel guests. Plentiful car parking (but check price beforehand) under the hotel. Actually a car is not needed when staying here as everything is within easy walking distance.

Staff, particularly reception staff, were charming, professional and welcoming. Top marks.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank supermummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (350)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
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English first
Bowling Green, Ohio
Level Contributor
120 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 232 helpful votes
Reviewed 1 July 2011

I chose this hotel for my first trip to Krakow since my guidebook said it was the best hotel here. I can't compare to other hotels here, but I consider this one excellent. The location is quite good. It is right across the street from a nice park, and it's only a 5-7 minute walk to the main square of the city.

The lobby is spacious and the check-in process was efficient. The room is spacious and has a very modern decor. I don't know how old the hotel is, but the room itself seems quite new--like is was redecorated very recently. The bed was two singles pushed together, moderately firm and very comfortable. The bath is faux marble and very bright. The shower worked well--good water pressure and consistent temperature.

There are two restaurants in the hotel, but I only tried the one called Solfez. That is where the breakfast buffet is held. There is a nice selection--eggs, bacon, Polish sausage, grilled tomatoes, bread and cheese and cold cuts, rolls, etc. In the evening I had a traditional Polish meal that was good. I especially enjoyed the dumplings and the dessert (cream cake).

There is no swimming pool in the spa, so I didn't visit the spa.

I'm glad I chose this hotel. I would certainly stay here again upon my return to Krakow.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank OhioRon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson_Blu_Krakow, General Manager at Radisson Blu Hotel Krakow, responded to this review, 7 July 2011
Dear Ron,

I would like to thank you very much for taking the time to share your detailed comments with us on Tripadvisor

I was very glad to read that you enjoyed your stay at our hotel and the quality of service delivered by my colleagues.

You are right we are very close to the market square to be precise it is 360 foot steps.

I have already forward you nice comments about our super breakfast to our Executive Chef.

I am already now looking forward to welcome you back to the Radisson Blu Hotel on your next visit to our wonderful city of Krakow,


With the very best regards from sunny Krakow,

Nino
Nino D. Rosenlund
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
madrid
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2011

The beds were pretty uncomfortuble, old dirty carpets, in general very used and run donw. I really will not stay at this hotel any more. This hotel is good for some cheap groups, but not for business clients.

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Maximilian72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson_Blu_Krakow, General Manager at Radisson Blu Hotel Krakow, responded to this review, 28 June 2011
Dear Maximilian,

I am writing to you in reply to your comments regarding your last stay with us.

First off all, I would like to apologize for inconvenience you had experienced during your stay at our hotel.

I do hope that during your next visit to our city, you will give us a chance to prove you that we deliver the highest standards of Radisson Blu brand.

Thank you for taking time to share with us your remarks concerning your stay as they will help us further improve our services and bring more satisfaction to our guests.


With kindest regards,

Nino D. Rosenlund
General Manager
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Hong Kong, China
Level Contributor
104 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 22 June 2011

Before the trip, I was touched by the positive reviews of the hotel, but at that time I found the rate was rather expensive. As we had to change our itinerary, I found from the Internet that the rate of hotel was more affordable so we had two days in this hotel. It was easy for us to go there by tram. The appearance of the hotel was not particularly impressive but what touched us was every details of customer-oriented service. Once we stepped into the room, even it was at the first floor, quiet, comfortable and everything just seemed right inviting no complain. The location was excellent facing the beautiful park. It was within a very short distance to the centre of attractions. The buffet breakfast was so good that we missed it very much when we had to move to the nearby hotel two days later as the hotel was too full. Check the rate of this hotel from time to time and you might find the rate could be within affordable range by luck. I had no hesitate to recommend this hotel to you and I will try in the future of this chain hotel.

Room Tip: Check the rate from time to time.
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  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Amy3344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson_Blu_Krakow, General Manager at Radisson Blu Hotel Krakow, responded to this review, 28 June 2011
Dear Amy,

First of all I would like to thank you very much for taking the time to share your comments with us.

There is no bigger reward for our work than the appreciation of satisfied guest. And with so nice comments from you, even make us work harder, to keep our promise.

On behalf of our Breakfast Team, we are already now looking forward to welcome you back.


With the very best regards from sunny Krakow,

Nino D. Rosenlund
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minnesota, Usa
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 June 2011

I stayed at the Radisson Blu Hotel from June 15th through the 19th in room 124. I enjoyed staying at this hotel. The room was modern and clean. All the hotel staff was friendly and accommodating. The concierge helped me on several occasions by giving me directions and getting a cab. All the hotel staff I had contact with spoke English which is very helpful.

The hotel is very close to the Market Square and the Wawel Castle. There are many places to eat and shop nearby. It seems many of the restaurants have at least one person who speaks English. I learned how to say in Polish that I cannot speak Polish and used this phrase when I entered a restaurant. If you wrote the phrase in English it would look something like this: Nia movia po pole sku.

I did not have any problems with anyone and there are plenty of police around to make you feel safe.

Thank you to all the hotel staff for making my first stay in Poland a pleasant one.

  • Stayed June 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank DanfromUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson_Blu_Krakow, General Manager at Radisson Blu Hotel Krakow, responded to this review, 28 June 2011
Dear Dan,

I would like to thank you very much for taking the time to share your comments on Tripadvisor

I was happy to read that you enjoyed your stay at our hotel and in our wonderful city of Krakow.
It was very nice to read that my colleagues could help you on several occasions.

I will definitely share your comments with the staff during our next staff meeting.

I would be more than happy to welcome you back to the Radisson Blu Hotel on your next visit to Krakow,


With the very best regards from Krakow,

Nino D. Rosenlund
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 17 June 2011

As well as being very central and close to the main square the hotel itself was excellently maintained. The business class room was very large with nice additional complimentary services. Staff very helpful and the buffet breakfast had a great selection.

  • Stayed July 2010, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank jamser89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson_Blu_Krakow, General Manager at Radisson Blu Hotel Krakow, responded to this review, 28 June 2011
Dear jamser89,

Firstly, I would like to thank you very much for taking the time to share your comments with us on Tripadvisor

I was happy to read that you and your family enjoyed your stay at our hotel and the quality of service delivered by my colleagues.

There is no bigger reward for our work than the appreciation of satisfied guest.

I would be more than delighted to welcome you back to the Radisson Blu Hotel on your next visit to Krakow,


With the very best regards from Krakow,

Nino D. Rosenlund
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level Contributor
84 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 13 June 2011

This was a great hotel. Modern and clean. Had a lot of amenities. In fact, for 6 nights I didn't use them all.

The bed was comfortable, and the room had a sofa and desk. Free WIFI and good buffet breakfast. Room service was 24/7, but the menu was limited. (For instance, there was just one sandwich available before 11PM). The windows opened wide for nice circulation.

Now for the negatives... checkout was slow. They pull out a folder and calculate your statement from all the receipts they have. And the hotel was costly. Although the hotel was in Poland, the prices rivaled Western hotels.

Room Tip: Ask for a high floor to minimize noise
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  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Travels-From-SF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson_Blu_Krakow, General Manager at Radisson Blu Hotel Krakow, responded to this review, 28 June 2011
Dear Travels-From-SF,

I would like to thank you very much for taking the time to share your comments with us on Tripadvisor

I was happy to read that you enjoyed your stay at our hotel and the quality of service delivered by my colleagues.

There is no bigger reward for our work than the appreciation of satisfied guest.

I would like to apologize for the slow check out and I hope during your next visit to our city, you will give us a chance to prove you that we deliver the highest standards of Radisson Blu brand.

I am already now looking forward to welcome you back to the Radisson Blu Hotel and to the wonderful city of Krakow,


With the very best regards from Krakow,

Nino D. Rosenlund
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel Krakow

Property: Radisson Blu Hotel Krakow
Address: Straszewskiego 17, Krakow 31-109, Poland
Phone Number:
Region: Poland > Southern Poland > Lesser Poland Province > Krakow > Stare Miasto
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Krakow
#3 Business Hotel in Krakow
#12 Family Hotel in Krakow
#13 Romantic Hotel in Krakow
#15 Luxury Hotel in Krakow
Price Range (Based on Average Rates): £
Hotel Class:5 star — Radisson Blu Hotel Krakow 5*
Number of rooms: 196
Official Description (provided by the hotel):
Radisson Blu Hotel Krakow is located next to the Planty Park, in the centre of Krakow. Main Market Square and the Royal Wawel Castle are only few steps away. This hotel offers 196 comfortable guest rooms, two great restaurants, including Milk&Co with amazing fish and seafood buffet. Guests can use here fitness center, beauty studio and eight professional meeting rooms. Free bicycles are available. This is an ideal choice for both business guests and tourists. ... more   less 
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Also Known As:
Radisson Blu Hotel, Krakow Hotel Krakow
Radisson Krakow
Radisson Hotel Krakow
Krakow Radisson

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