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“Well worth 3 stars”

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Vienna House Easy Chopin Cracow
Ranked #92 of 259 Hotels in Krakow
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Well worth 3 stars”
Reviewed 20 March 2014 via mobile

I stayed in this hotel during a school trip. It had been the best out of 3 (other two were rated respectively 3 and 4 stars). The hall and the overall design is pretty. There are 2 big and fast lifts but stairs are not practical to move between the levels.
Rooms are not too large but are very well furnished and serviced.
The food served for dinner is not always the best but the buffet for breakfast is vary and very good.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank qcfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMChopinCracow, Dyrektor generalny at Vienna House Easy Chopin Cracow, responded to this review, 21 March 2014
Dear Guest,

First of all we would like to thank you for your feedback. It is a pleasure to hear that you enjoyed the stay in our hotel and liked our design. Thank you for your helpful comment on our dinner offer what will help us to work on it. We thank you as well for your positive feedback on our breakfast offer and service. Please let me ensure you that all your remarks were shared with the team.

We are looking forward to welcome you in our hotel again.

With best regards from sunny Cracow,

Ewa Nowakowska
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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803 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (102)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Any
English first
Newcastle, United Kingdom
Level 4 Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 7 March 2014 via mobile

Very clean hotel...staff were lovely and very helpful,rooms were small but that wasn't a problem.The only thing letting this hotel down is breakfast...the cereal tasted very cheap,the bacon was fatty and mostly burnt,the boiled eggs all had green circles inside them because they had been boiled far too long...the coffee was terrible and one morning they cleared the breakfast away at 10-15 meaning I couldn't get another cup of tea.It really wasn't nice at all.The bar on the other hand sold lovely coffee and delicious deserts.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Pammowatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMChopinCracow, General Manager at Vienna House Easy Chopin Cracow, responded to this review, 13 March 2014
Dear Guest,

First of all, I would like to thank you for your feedback. Please let me assure you that the most comfortable and satisfactory stay of our guests remains our constant concern.

I sinceraly regret that we could not fulfil all your expactations during your stay with us.

Please let me assure you that all your remarks according to breakfast were discussed with the responsible managers. Thank you for your feedback which help us to improve the quality of breakfast.

I truly hope you will be so kind to take advantage of our offer and we will have the honor to welcome you at our hotel.

Yours sincerely,
Ewa Nowakowska
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 27 February 2014 via mobile

This hotel is a bit of a walk for the old town attractions but a pleasant 20 minute walk that said its old the rooms are very very small the beds are very hard the pillows are very flat and I really don't get the double bed with two single quilts breakfast is great and plentiful noise levels are high due to the really thin walls
But it is clean and tidy

Stayed February 2014, travelled as a couple
Helpful?
2 Thank elliepops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMChopinCracow, General Manager at Vienna House Easy Chopin Cracow, responded to this review, 13 March 2014
Dear Guest,

Thank you for staying with us and thank you for your feedback which help us to improve the quality of our customer service in future.

I am really sorry that the accommodation did not meet your expectations.
Your remarks regarding to the room are very valuable for us. If only you had brought your complain immediately to our reception desk, this would allow us to undertake immediate actions.
On the other hand I am glad, that the quality of breakfast meet your expectations.

Once more I would like to underline that your remarks are very important for us.

I truly hope you will be so kind to take advantage of our offer and we will have the honor to welcome you at our hotel.

With kind regards,
Ewa Nowakowska
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carmarthen, United Kingdom
Level 6 Contributor
97 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 15 February 2014

Very efficiently run hotel!!! Breakfast was well stocked whatever time you went down, with a large selection and good choice. You can book tours and taxis through the hotel at great prices and with great service. There is a free sauna to take advantage of, free internet and wifi. There is a lovely masseuse on site, my boyfriend and I visited twice during our stay and she was fantastic, a must do after walking around the city. Hotel was clean through out. Walking to the centre would take about 20min, though taxis are cheap enough 12-16plz or £3-£6.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lada1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMChopinCracow, General Manager at Vienna House Easy Chopin Cracow, responded to this review, 13 March 2014
Dear Guest,
First and foremost we would like to take this opportunity to thank you for staying with us and for taking yourself the time to share your opinion about our hotel.
Guest comments such as yours are a vital factor in monitoring our performance and enabling us to provide better services, where applicable, on future visits.
We are very happy to learn that you were satisfied with your masseuse.
Thank you, once again, for your valuable feedback and we are looking forward to welcoming you back to our property , where we assure you of our best attention and services.

Yours sincerely,
Ewa Nowakowska
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Collins, Colorado
Level 5 Contributor
80 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 9 February 2014

Chopin is an older hotel, recently refurbished and less than a half hour walk from the Old Town. It is located alongside a major road so it can be a little noisy when traffic is flowing. The staff are friendly and speak English well. You should also be able to speak in German with several of them. The breakfast included in the room price is okay but not as plentiful as some of the other hotels in the same price range. Some of the rooms still have a musty or smoky smell to them and the views are not spectacular. The restaurant does serve lunch and dinner with a reasonably priced and varied menu. The hotel also provides access to a gym adjacent to the hotel that has plentiful weights and a couple of treadmills.

Room Tip: Ask for a room with a view if you don't mind some extra traffic noise; for a quieter sleeping ex...
See more room tips
  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunjay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMChopinCracow, General Manager at Vienna House Easy Chopin Cracow, responded to this review, 13 March 2014
Dear Guest,

I would like to thank you very much for your comment and for your useful remarks.
On the other hand I am very sorry for the inconvenience that you faced. I did shared your feedback with our housekeeping team. I ensure you that we will do the best to improve in this area. We hope to welcome you again in our hotel very soon and will be able to show that your valuable remarks was taken seriously into consideration.

Kind regards,
Ewa Nowakowska
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 February 2014 via mobile

This hotel was clean and the breakfast was ok. The hotel room smelled as though it had been a smoking room at some point, yakky!! It's situated about a 10 min walk from the old town so bring comfy shoes!! These will also help when walking in the old town as the cobbled streets play havoc with your feet. The city itself is an amazing place and we'll definitely be coming back here but maybe not to this hotel. Just one thing the museums can close without notice which is very annoying when you've made the effort to get there! There is a very good free tour of the old town which is highly reccomended.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Dee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMChopinCracow, General Manager at Vienna House Easy Chopin Cracow, responded to this review, 13 February 2014
Dear Dee,

We would like to thank you very much for your comments but also for your useful remarks. We are very happy that you liked the breakfast. On the other hand I am very sorry for the inconvenience. And I'm sorry that our room had the cigarette scent. I'll let our house keeping know about this issue, and improve ourselves. If that situation will take place in the future, please let us know. We will change room for you. Smoking is forbiden in the rooms, so be sure, that our reception desk would change your room, if you let us know. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you. Looking forward to welcoming you again.

Warmest regards,
Ewa Nowakowska GM Manager & Hotel Chopin Staff
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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 January 2014 via mobile

My Boyfriend & I (early twenties) stayed in hotel chopin for 4 nights in January. Very reasonable price, simple yet lovely standard double room. Hotel staff were very friendly & all spoke excellent English. Breakfast was very nice considering it was free. Would also recommend the resident masseuse, just 80 zloty (around £17) for a half hour full body massage. The hotel is within walking distance to city centre however a tram station is right on the hotels door step. All excursions including the Salt mines and Auswhich can be booked at the hotel reception (with discounted prices for students.) highly recommended hotel, deserving more than it's 3 star rating.

Stayed January 2014, travelled as a couple
Helpful?
3 Thank Molly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMChopinCracow, General Manager at Vienna House Easy Chopin Cracow, responded to this review, 13 March 2014
Dear Guest,

Thank you for your charming appraisal!
We feel honored you have chosen Chopin Hotel for stay in Krakow.

Your recommendation is highly appreciated, we wish you safe travels
and keep fingers crossed to welcome you back again soon!

Best regards from Krakow,

Ewa Nowakowska
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vienna House Easy Chopin Cracow

Property: Vienna House Easy Chopin Cracow
Address: ul. Przy Rondzie 2, Krakow 31-547, Poland (Formerly Chopin Hotel Cracow)
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#45 Business Hotel in Krakow
#68 Romantic Hotel in Krakow
Price Range (Based on Average Rates): £
Hotel Class:3 star — Vienna House Easy Chopin Cracow 3*
Number of rooms: 220
Official Description (provided by the hotel):
The 3-star Chopin Hotel is located in the centre of Cracow, opposite the Cracow Opera and in walking distance to shopping and financial centres, the Central Railway Station and the Old Town. Easily accessible by public transport or by car, the hotel is the perfect choice for city tourists and business travellers. All rooms are air-conditioned and equipped with wireless internet access, prices include breakfast buffet and free entry to the fitness studio. ... more   less 
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Also Known As:
Chopin Hotel Krakow
Hotel Chopin Krakow

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