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“Excellent Hotel”

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Vienna House Easy Chopin Cracow
Ranked #88 of 259 Hotels in Krakow
Stockton-on-Tees, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent Hotel”
Reviewed 22 April 2014

Just returned from an Easter break at Cracow and stayed in The Chopin Hotel. This is a fantastic hotel with very friendly staff who are very helpful, it is within easy walking distance from centre and also Schindlers Factory and the Ghetto. The rooms were clean and fresh and the bathroom spotless with fresh towels daily, beds very comfortable and breakfast was as much as you liked either continental or English.
I cannot fault this hotel apart from it should have more than 3 stars, would highly recommend it.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank elainewade60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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791 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (101)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Any
English first
Ballymena
Level Contributor
77 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 21 April 2014

this is a stayable hotel - reasonably priced, breakfasts good and we had two evening meals here which were very good. Rooms small but clean ( - someone had been smoking in our room before we got it, this spoiled things a bit - usually I would ask for a change but I was tired and really could not be bothered so we just left the window open - helped slightly, really should not have accepted this!) Would have appreciated having tea and coffee making facilities - disappointed none available. Staff members were very helpful particularly about trips. bit far out of main centre however taxis are cheap enough - so just use them. - Have just read that Defendershaz had tea and coffee making facilities - what happened in our room!!!

Room Tip: check that you get Tea and coffee making facilities as it appears to be available in some rooms.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NomadBallymena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMChopinCracow, Dyrektor generalny at Vienna House Easy Chopin Cracow, responded to this review, 5 May 2014
Dear Guest,

We really appreciate your feedback on your stay.
We are very happy, that you are satisfied with cleanliness of our rooms service and quality of our menu.
Otherwise, we would like to emphasize, that smoking is forbidden in hotel rooms. If only you informed about this unpleasant incident, reception would change the room for you. Additionally we would like to explain, that tea and coffee facilities are available in superior rooms, so we recommend to choice this type of room next time.
We hope that you will allow us to welcome you as our guest again.

Best regards,
Ewa Nowakowska
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 April 2014

I went with my husband and parents, OMG, beds are like sleeping on concrete, dirty un vacuumed carpets upon arriving in room ,i complained, they said someone would vacuum it, so expected when coming back from getting our bearings it would be done, nope unless the cleaner cleaned it worth dirt it was still there, don't expect to watch tv if your from England as the only tv channel you can watch is sky news!!!! Not much sleep as hotel was very noisy due to the guests (there is a security guard of a night time for this so what does that tell you??) . Breakfast continental, u can have toast or bacon buttie but don't expect full English like most places do, nothing exceptional, bar ok but if u don't like lager or expensive spirits don't bother (no cider if that's your tipple). The only 2 pluses Staff were polite & the bathroom was as i think they spent all the time cleaning bathroom and neglected rooms, also if u like carpet as a headboard then its great. Do not use the free wifi as I got my email hacked and this was the only place I used wifi. Would never come back here as rooms not up to England standards.

Room Tip: Don't stay here, use the holiday inn its much closer to centre
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emma310175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMChopinCracow, Dyrektor generalny at Vienna House Easy Chopin Cracow, responded to this review, 5 May 2014
Dear Guest,

We really appreciate your feedback on your stay.
We would like to apologize for inconveniences which you faced. We are truly sorry that cleanliness of our rooms and variety of our breakfast did not meet your expectations.
I would like to ensure you that your remarks were chased with the responsible managers.
Regarding the email problems raised by you, I would like to explain , that the internet system is build as all public internet systems, and that it is the responsibility of the mail provider and the user to use encryption (ssl/https), it’s also connected with worldwide “heartbleed” problem (http://en.wikipedia.org/wiki/Heartbleed) which has absolutely out of our influence.
It would make us very happy to welcome you again in our hotel.


Best regards,
Ewa Nowakowska
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lurgan, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 April 2014

Hotel very clean, staff very friendly, only one downfall is the size of the rooms apart from the rooms get to this hotel easy walk into town square or shopping centre ! will stay again ! This is a well run establishment

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LOONSONTOUR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, United Kingdom
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 8 April 2014 via mobile

We have just returned from a 3 day trip to Krakow.
This hotel was excellent for it only being three stars.
Our room was cleaned the three days we were there.
Coffee and tea making facilities in the room,free safe and a TV if you decided not to do any more walking.
The breakfast is good providing you like continental breakfast and it's served from 6 30 until 11 am.You had your room until noon.
It's about a 20 minute walk from the old square.

Stayed April 2014, travelled as a couple
Helpful?
2 Thank Defendershaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holywood
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 April 2014

This was a very pleasant Hotel. Its clean and tidy, and very convenient to the tram station. Three zlotties or 40p is all it costs to take you too the Old Town; or you can walk there in about 15min.
The rooms are quite small and a bit basic, and the TV channels are limited, but with free wi-fi you can keep up to date with all that is happening in the world. I wouldn't recommend the restaurant for an evening meal, but breakfast was plentiful. The staff were friendly and efficient. For location and price I couldn't fault this hotel.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jo-Anne E E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 April 2014 via mobile

Great staff, lovely breakfast and pleasant room. A mile walk from the town centre which kept the price down and gave me a lovely morning/evening stroll to tourist centre of Krakow! If I visit krakow again will be staying here. One of the nicest hotels I have stayed in on my travels in Europe.

Stayed April 2014
Helpful?
Thank Missbose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMChopinCracow, Dyrektor generalny at Vienna House Easy Chopin Cracow, responded to this review, 7 April 2014
Dear Guest,

Thank you so much for your fantastic review.

Your comment really made my day!
I shared your opinion with the team. Everybody is happy that you appreciated our service, breakfast and room. Your opinion is very important for us and gives us a lot of motivation to continue our daily work and to cause our Guests will be satisfied.
It will be a great pleasure to welcome you again in Cracow and in Chopin Hotel.

Yours sincerely,
Ewa Nowakowska
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vienna House Easy Chopin Cracow

Property: Vienna House Easy Chopin Cracow
Address: ul. Przy Rondzie 2, Krakow 31-547, Poland (Formerly Chopin Hotel Cracow)
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#45 Business Hotel in Krakow
#68 Romantic Hotel in Krakow
Price Range (Based on Average Rates): £
Hotel Class:3 star — Vienna House Easy Chopin Cracow 3*
Number of rooms: 220
Official Description (provided by the hotel):
The 3-star Chopin Hotel is located in the centre of Cracow, opposite the Cracow Opera and in walking distance to shopping and financial centres, the Central Railway Station and the Old Town. Easily accessible by public transport or by car, the hotel is the perfect choice for city tourists and business travellers. All rooms are air-conditioned and equipped with wireless internet access, prices include breakfast buffet and free entry to the fitness studio. ... more   less 
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Also Known As:
Chopin Hotel Krakow
Hotel Chopin Krakow

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