I'm not new to hotels in Europe, but in my 12+ years of living or visiting Europe I have never found a hotel to be this misleading. My pictures from today speak for themselves. I tried to talk to the owner upon departure (He first called himself an American, then criticized my complaints by saying I was using American standards. ) In a nutshell.... I stayed only one night, rather than two do to all the problems. Since my mother said to tell something good, ALWAYS, the breakfast was delicious!
*PALACE HOTEL WAS REMOTE- had to go on paved roads that couldn't handle traffic both ways... no close restaurants, shops unless you go to a gas station 9 miles away.
*ROOM JACUZZI (see pix) was in the room, not in the bathroom (little privacy curtain only!) - really no privacy for it's use.
*POOR LIGHTING on second floor hallways. In other countries if there was an accident, there would be law suits.
*ROOM SHOWER STALL broke when trying to close the doors - flimsy, again.
*YEAR ROUND POOL was covered up - mostly outside. When confronted, he said they would unwrap it for use.... it was a way of "conserving energy. Year round, if not said indoors, usually assumes, as such - and I've never seen any pool in Europe or US covered unless someone asks to use it!
*OWNER'S DOG permitted throughout restaurant, yard, palace. When confronted, he said his website said "dogs allowed"., including "mine" Never knew that meant I would have to deal with owner's dog touching me. I was told by him to "kick it" if the dog bothered me. That's inhumane! Dog also defacated on front lawn where guests walk.
*FITNESS CENTER is misrepresented... older items, next to old ping-pong table. (see photo), rather flimsy!
*OLD POLISH CUISINE as described, is actually the same as today's. They advertise peasant and upper class cuisine meals...
* REFRIGERATOR didn't work and they said they couldn't fix it within two days
*COMFORTER for king bed was winter weight - and it was about 75-80 degrees in the room, opening the windows didn't help much, nor did the fan they offered.
*FURNITURE probably likenesses of era described, except for the sofa bed in my room. I'm not a furniture expert, but would love to hear someone's opinion on that!
*NON ROYAL ROOMS are located across the street, which was not described either (see picture)
Worse thing came during check out. I asked to talk to the manager and was at first refused. After talking further to the receptionist, she permitted me to meet him. I explained my dislikes, he became very defensive and called me a liar!
- Official Description (provided by the hotel):
- Palace is an enchanted hotel promising patrons elegance, culture, relaxation and excellent cuisine. The architectural detail and antiques add to the charm of the historic hotel which was previously the residence of many Polish noble families. The estate features suites, standard rooms, conference rooms, leisure and recreation facilities as well as a world-class staff eager to offer superior service. ... more less
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- Also Known As:
- Paszkowka Palace Krakow
- Hotel Paszkowka Palace