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“Very pleasant hotel”
Review of Sympozjum Hotel

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Sympozjum Hotel
Ranked #131 of 264 Hotels in Krakow
Reviewed 10 March 2014

Stayed here at start of February and found the hotel to be very pleasant, clean and helpful staff.Room was clean, bed very comfy and towels changed every day. Breakfast was continental but plenty of it, nice selection of breads,and eggs,cheese etc. Tram stop nearby takes you straight into the square, best bars and restaurants are in the streets off the square. Trip to aushwitz was very sad but worth it, can highly recommend the salt mines, easily reached by bus, about 25 mins for about £1 return, don't miss them and the museum you will be pleasantly surprised, would definitely go back to Krakow and this hotel.

  • Stayed: February 2014, travelled as a couple
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Thank Linda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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342 - 348 of 602 reviews

Reviewed 9 March 2014

Only a short tram ride away from city centre this hotel was excellent. Very clean, very friendly staff, nothing was too much trouble, and an excellent restaurant that has to be tried.
Our double room was big, comfy bed. we really enjoyed this hotel and felt very relaxed.

Room Tip: Although we were on the fourth floor the lift was quick and efficient
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  • Stayed: March 2014, travelled as a couple
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Thank Christine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2014

We were visiting Krakow for the first time, booked through an email special deal, having read some of the negative reviews we were pleasantly surprised upon arrival.
Having flown out on an early morning flight we arrived at the Sympozium hotel quite early, we were told our room was available.
The hotel is very clean, although relatively basic, but we were not expecting 5* luxury! the staff are all pleasant and helpfull.
We did not eat in the restaurant in the evening as the menu did not appeal to our tastes, unfortunately due to the location of the hotel there is nowhere around within walking distance to eat, so you will probably need to travel into the old town.
Getting around is very easy, the tram stops almost outside the hotel entrance, buy your return ticket from the machine on the platform before you travel, and you MUST validate your ticket when you board, failure to do this will result in a trip to the police station if the inspectors board.
Return fare is 7.2 Zloty which is about £1.50, so cheap to get around, our trip did not include transfers, so you will need a taxi from the airport to the hotel, this should cost around 80 Zloty for two passesgers.
We really enjoyed our stay here, standard rooms do not have Wifi, or Tea/Coffee facilities (the hotel charges 5 euros for this to be brought to your room) Wifi is available in the reception area, so we found the standard room to be very comfortable for our stay.

  • Stayed: February 2014, travelled with friends
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1  Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2014 via mobile

My wife and I visited Krakow for the first time and obtained a very good deal with Auschwitz tour included. Although the hotel requires a little updating, the value for money and service we received was excellent. We had a huge room which had its own lounge and separate TV and 2 bathrooms. Buffet breakfasts were also very good.

English speaking receptionists were all very helpful. We used the trams to get into Krakow and they are frequent and good value. We used the spa and jacuzzi which was very good, especially as were able to frolic in there on our own as the hotel was nearly empty!

For the price paid, this hotel is excellent and highly recommended.

Stayed: January 2014, travelled as a couple
3  Thank Craig_Robinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2014

On the outskirts of Krakow but taxi travel is very cheep as long as you pick a licensed taxi and not a private one. Most 20 min journeys cost about 20zl which is about £5, the private taxi will cost you double so ask before you get in. All very friendly about it though. The Cheaper taxis have a price list on one of the windows. Anyway cheep to get about. The hotel is near a huge tesco and right next to trams. Nothing much to look at around the hotel but that did not matter to us.
Rooms quite big, clean and comfortable. No noise problems. Staff very helpful and very friendly. Buffet breakfast is good and you can get a very nice meal from midday until 11pm. We had 3 course meal with drinks for about 100zl about £25-£35 depending on how much you drink. We quite often sat on a sofa in the bar drinking probably the best coffee I have ever had.
There are lots of trips that you can book through the hotel and they will organise transport to and from airport ,which would be much cheaper for you than booking it through your trip operator. It's a very friendly and helpful hotel so don't be afraid to contact them about anything you may nee. We had a lovely time and would go back. Did not use the spa so can not comment but the prices looked good.

Room Tip: We were on the top floor, lift good. Free wifi in lounge area on ground floor and the first floor,ab...
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  • Stayed: February 2014, travelled with friends
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1  Thank 2chicks2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2014

Booked this hotel through Easyjet holidays certainly not disapointed greeted by very friendly staff and also very helpful nothing to much trouble room comfortable and restaurant menu good. Spa offers a varied choice of treatments and massages by a very professional staff all in all a excellant stay. Although this hotel is out of the city trams are frequent no 52 & 18. Recommend this hotel to anyone

  • Stayed: January 2014, travelled as a couple
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3  Thank Terence P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2014

I have very mixed feeling about the hotel, I will start with the negatives and then give you the positives.

Firstly upon arrival although requested prior to arrival we were given double rooms which is incorrect, we emailed and advised we require twin rooms (this was sorted later however should have never occurred), upon getting into room 207 my fiancé found her bed linen to burnt by that appeared to be a cigarette (which was later changed, but the cleaners should be checking this). The beds didn't have their bed lining changed daily, this I was surprised at (we know this due to a small stain on one of the beds sheets being there until we left)

Spa... Well first not opening until 12pm is poor, some people like an early morning dip in the pool, also the majority of the visit the Jacuzzi was either out of order or not working correctly, also the in pool lighting was faulty and some of the under water lighting kept going on and off. Also on more than one occasion we went to the front desk and there was nobody there, so we just went in. The dressing gowns have no ties and upon asking reception was advised 'none of them do' surely if your going to offer spa facilities you'd at least have dressing gowns which stay closed...

Most evening the restaurant was empty, I think this is due to several factors, firstly the pricing, I feel your prices for food is rather expensive for what you actually get. Also the staff don’t seem overly attentive, for example they should come and ask if everything is ok but this didn’t happen.

Now the positives:
The reception and room staff are very friendly and responded well to our requests, The rooms are very clean and spacious, the wifi is good (although I would recommend allowing access across the whole hotel. The prices for the spa are good for the extra products and the staff when we saw them were very friendly and initially gave us a tour.
The food is very nice (if not somewhat overpriced), the safe in the room is a good idea, and I like the bathrooms, they are well laid out and clean.

My recommendations:
I would start firstly by fixing the lights in your hotel sign on the roof, first impressions are very important and driving to the hotel I noted that one of the stars light didn’t work and also on the hotel name, a light was out. Next I would brighten the reception area as all the dark wood is nice but could do with a splash of colour or additional lighting. I would also recommend as previously mentioning making the wifi accessible across the hotel (this is a good selling point if it’s accessible in the rooms). Next your beds, I know on the continent fitted sheets are not as common however most of the complaints on Trip Advisor are in relation to bed sheets coming off during the night which is what we all experienced while staying also.
I would also look at the possibility of offering discounts on meals in your restaurant for quests staying at the hotel, We ate at the restaurant on 2 occasions other than for breakfast and where the only 4 people in the dining area.
I think a modernisation of the rooms would be of benefits with for example new flat screen TV’s (with more variety of channels) and docking stations in the rooms instead of those old and out dated radios built into the bed side draws, I also think that having a kettle in each room (say for example in the cupboard for use by the guest) would also be good.

Room Tip: Higher rooms further from the road obvious choice
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  • Stayed: January 2014, travelled with friends
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1  Thank JinxtheJoker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sympozjum Hotel

Address: ul. Kobierzynska 47, Krakow 30-363, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Krakow
#50 Luxury Hotel in Krakow
#77 Romantic Hotel in Krakow
Price Range: £28 - £70 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sympozjum Hotel 4*
Number of rooms: 80
Reservation Options:
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Also Known As:
Sympozjum Hotel Krakow

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