I stayed at Sheraton in Krakow several times while on business trip and wanted to stay there again since I am very often in Krakow (actually begining of next week again, but I just changed my mind).
The services are great- the breakfast is very rich and the room is not to bad having in consideration that it's so dark.
However I had a very weird experience when they decided to charge almost 500 euros for "room damages" without announcing me, without providing or having proof for it and most important without issuing an invoice.
I will defenetly further pick this subject up and make a huge complain and on top of that will most probably not stay there anymore, not even for free!!!More
- Free Wifi
- Breakfast included