This hotel is worth its 5 star rating. The service at all levels is without doubt excellent, from being met at the airport with a luxury mercedes, to the waiting staff at the breakfast table, where I would challenge anyone, to not be satisfied with the breakfast spread, as there was something for everyone (even champagne Sunday morning)
I spent a couple of nights here with my 16 year old daughter, whilst we conducted a whistle stop tour around the main cultural and historic sites. The hotel is luxurious but also not overwhelming. The rooms are tasteful, clean and comfortable. Air conditioning was welcome as temperatures were in the 30's.
My only critiscm, is that at this level of hotel standard, why is in room wi-fi an extra cost? Yes free wi-fi (as well as use of computers) is available in the lobby, but this seems slow and with a complicated logon procedure.
Surely the cost of providing this service is miniscual, compared to the benefits to the traveller, who is already paying a 5 star rate?
Apart from that, I would only suggest maybe some additional pillows in the rooms also.
Overall a great hotel with very friendly and courteous staff and would recommend that you book a hotel car for airport transfers (£20 each way) and visit the rooftop cocktail bar before dinner.
I'll be back!
- Official Description (provided by the hotel):
- Five star Hotel located in the very heart of the city, at the foot of The Royal Wawel Castle & next to Wisla Bulevards. Sheraton Grand Krakow is steps from the most important tourist attractions in Krakow with easy access from the airport or railway station. Hotel offers 232 fully renovated guestrooms, 3 different venues with great variety of menus & beverages & one - the Roof Top Terrace & Lounge Bar - which despite the vast offer of exquisite drinks & unique menu offers the best views of Krakow. There are Club Lounge - the best place to plug in or hang out & Sheraton Fitness with indoor, heated pool, sauna & treatment room. Enrich your stay with Krakow's best view! ... more less
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- Also Known As:
- Sheraton Krakow
- Krakow Sheraton