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“Fantastic hotel”

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Sheraton Grand Krakow
Ranked #33 of 256 Hotels in Krakow
Certificate of Excellence
Somerset
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Fantastic hotel”
5 of 5 bubbles Reviewed 8 December 2013

Just arrived back from a three night stay at this gorgeous Hotel in Krakow. The staff are second to none and make every effort to make guests feel special and welcome. The hotel itself is one of the best I have stayed in, from the magnificent Christmas Tree which greets you in reception to the little shoe shine machines by the lifts on each floor. We requested a room with a view of the river which was granted and the views were wonderful. It was my birthday on the second day of our stay and upon returning to our room in the afternoon room service had delivered a cake complete with candles and matches, it was a lovely touch. With just a short walk into town (about 10 mins) the hotel is in a very good location. I would like to commend the management and staff on their professional standards, they could not do enough for us. Although the weather was bitterly cold the hotel was very warm and welcoming and the rooms extremely comfortable. We loved Krakow and will definitely be back, we will not hesitate to stay at this hotel again on our next visit.

Room Tip: Pay the extra to book a deluxe room and request a river view.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank babycham061261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, 10 December 2013
Dear Guest,

Your special review brought us so much pleasure - thank you, it is highly appreciated.
There is nothing nicer for a Hotel Team than to read that friendly associates and welcoming interiors created the best environment possible to make your stay a memorable one.
Judging by your comments I feel we succeeded!
No matter – in winter or summer, when the Christmas tree is greeting in the atrium, or when one can experience the beautiful views and sunny day from the Lounge Bar on the Roof Top Terrace,
whenever – we would like to assure you – you will always be more than welcome at the Sheraton Krakow Hotel!

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,896 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (386)
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mumbai
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 7 December 2013

I stayed in Sheraton krakow from 29 nov . Amazing location just by the river and very close to the wavel castle and cathedral and walking distance from old town or most of the attractions and some good restaurants . Spa and swimming pool were clean and well maintained . The staff always went out of the way to help us whether it was getting taxi or currency exchange with better rates ( kantor ) . overall a great experience and great value for money.

Room Tip: Hotel staff help you get good rates for currencies by nearby kantors but beware of taxi drivers who...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pankajpatil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, 10 December 2013
Dear Guest,

You really made my day with this fantastic review, thank you!
Entire Sheraton Krakow Hotel Team- strives to do the very best to make
our guests feel at home – so we keep our fingers crossed you will return for
some more of this experience to our welcoming interiors!

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
99 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 3 December 2013

Whilst the hotel is about 15 minutes by foot away from the old city, it has a lovely airy aspect and terrific roof terrace/bar. The friendly service and alternative eating areas make it easy to fit in with different profile travellers.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HeidiAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, 10 December 2013
Dear Guest,

We appreciate your feedback.
Thank you for highlighting the variety of possibilities awaiting our guests while staying at the Sheraton Krakow Hotel.

We would love to meet the expectations of yours that is why we arranged our interiors accordingly offering e.g. various accommodation opportunities or food & beverage solutions like casual dining in our sports bar SomePlace Else, exquisite cuisine under the glass roof – at The Olive restaurant to food & wine in the Qube Vodka Bar & Café. Not forgetting about the Lounge Bar on the Roof Top Terrace with selection of tapas and cocktails, served under the stars – simply amazing! When all accompanied by professional and friendly service – that makes for a fantastic ground for unforgettable stay in Krakow!

I hope that the warm memories will bring you back to Krakow and our hotel!

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, UK
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 27 November 2013

Stayed on business, 4 nights, this month. I stay in many 'corporate' chain hotels, and this was to the high standard I'd expect. The difference is with the professional staff and relaxed atmosphere. From check-in, through room service, breakfast and bar - consistently high quality, attentive and friendly. Even after I'd arrived home and realised I'd left something in my room - shipping to the UK was dealt with efficiently.
Great location, fantastic view from the roof top bar, and excellent breakfast. Didn't try the pool or restaurant but hope to return.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mr_M_from_Derby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, 2 December 2013
Dear Guest,

I am delighted with your positive review highlighting our professional yet attentive and friendly Team. We always do our utmost to ensure all our guests are welcomed and well taken care of!

Thank you for the fantastic comments and ratings - we keep our fingers crossed to welcome you back again at the Sheraton Krakow Hotel.

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, Costa Rica
Level Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 26 November 2013

Loved this hotel. It is nicely located and within walking distance to the Old Town Square.
I was upgraded to a nice suite which was spacious and absolutely beautiful. Check in girl was very helpful and friendly. Breakfast was good with many choices.

Room Tip: Ask for a room facing the river for a great view.
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alexmurillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, 2 December 2013
Dear Guest,

Thank you so much for your praising review and kind words regarding your stay with us at the Sheraton Krakow Hotel.
It really reads like music to our ears – so for us the title works as well – as your feedback is ‘simply the best”!
I believe that every hotelier would dream about the summary of the guest’s stay starting with the sentence – “Loved this hotel’.
Thank you, it really makes for a fantastic reward for entire Sheraton Krakow Hotel Team and myself. Please do not let us wait for too long for your next visit as you are very much anticipated!

Warm regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
40 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 26 November 2013

big rooms. realy good service compare everywhere in eastern europe we been, but still feels classy and not novoreach like in other places. mixed crowed but mostly american-UK customers.
we had DLX room with best view to the river. breakfest is overpriced even compare to Zürich. 30 EUROS PP PN. it is not easy to get from main station there. make sure you have enough time to go to the airport if you dont use a taxi.

THE POOL IS NOT AS NICE AS WE WERE THINKING FOR A 5 STARS. ON THE OTHER HAND- THE GYM HAS MANY GOOD MACHINES.

would stay again in summer.

Room Tip: try the front rooms. the have best views but cost more.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ronishefner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, 4 December 2013
Dear Guest,

We appreciate your comprehensive review and are pleased to read you enjoyed your stay with us – thank you for rewarding Sheraton Krakow Hotel with high scores.
Spacious interiors with the glass-roof-covered atrium were designed in an unique way combining contemporary style with a bit of Krakow’s history, providing the warm and welcoming atmosphere at the same time.
I am glad you experienced our enhanced guest rooms with the fantastic view of the river or castle, this can really make one’s stay so much more enjoyable!
In regards to the buffet breakfast, please note that the cost is approx.23€ per person. We do offer a vast selection of food & beverage, more than 100 items to be precise.
I am sorry that you found it overpriced as the offering is really superb.
Our Sheraton Fitness with heated swimming pool, two saunas and most of all – well-equipped fitness room is one of the best hotel fitness centres here in Krakow.
We are glad you found time to take advantage of it in your free time.
Thank you for recommending Sheraton Krakow Hotel to other reviewers, fantastic to read we will have the opportunity to host you again in summer.
Entire Team and myself look forward to welcoming you back!

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Royal Tunbridge Wells, United Kingdom
1 review
5 of 5 bubbles Reviewed 24 November 2013

Stayed here for my husbands 40th birthday and was not disappointed. Their car met us at the airport and took us back for a small charge, lovely Mercedes and right on time. Hotel staff could not do enough for us and tended to our every need. Booking a trip to Auschwitz was dealt with by the concierge with no fuss and they also recommended some great restaurants in the old town. We used the VIP lounge that came with the room package and this provided a lovely attentive service. The breakfast is something to experience.....so much on offer and once again the staff were like a well oiled machine. Location is superb, right by the castle and river and only a 10 minute walk to the square in the old town. This is one of the best hotels we have stayed in for a very long time and will definitely be returning. A must for anybody visiting this beautiful city.

Room Tip: Junior suite with river view - fantastic!
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review, 2 December 2013
Dear Guest,

First of all - belated happy birthday!
Thank you for the superlative comments and for choosing to celebrate such a special occasion as the 40th birthday of your husband at the Sheraton Krakow Hotel.
We truly hope to have the privilege to spoil you again and look forward to welcoming you back to our hotel!

Best regards,

Angela Saliba
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Krakow

Property: Sheraton Grand Krakow
Address: ul. Powisle 7, Krakow 31-101, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#20 Luxury Hotel in Krakow
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Official Description (provided by the hotel):
Five star Hotel located in the very heart of the city, at the foot of The Royal Wawel Castle & next to Wisla Bulevards. Sheraton Grand Krakow is steps from the most important tourist attractions in Krakow with easy access from the airport or railway station. Hotel offers 232 fully renovated guestrooms, 3 different venues with great variety of menus & beverages & one - the Roof Top Terrace & Lounge Bar - which despite the vast offer of exquisite drinks & unique menu offers the best views of Krakow. There are Club Lounge - the best place to plug in or hang out & Sheraton Fitness with indoor, heated pool, sauna & treatment room. Enrich your stay with Krakow's best view! ... more   less 
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Also Known As:
Sheraton Krakow
Krakow Sheraton

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